The best part was helping tenants and feeling accomplished when they were happy or grateful. As well as all the great team effort that went into a day.
The hardest part was dealing with tenants who are rude, irrational or have mental illness. But that all comes with the territory.
If you are friends or chummy with the executives or know someone who is, you will move up or even have a new position created for you, you will also be better paid. If you work hard and give 100% you will get your 2% annual raise, medical insurance goes up about 3% every year so your paycheck decreases year after year.
Employee expectation and accountability differs between military and residential and it also depends on which VP you work for. Everyone has the same play book but plays by different rules.
Corporate turnover is high and every new hire recreates policies and procedures for their department so the policies and procedures are constantly changing and they are difficult to keep up with.
Work life balance is not true as one HR employee reviewed. The corporate staff do not work at the site locations and have no idea that dealing with tenants, contractors, vendors, prospective residents and phone calls all day does not even give you enough time for lunch breaks or punching out on time. The best time to catch up on the overwhelming amount of administrative logs and reports that are deadline driven is early before your day starts, after hours or coming in on your day off. If you try to work over 40 hours to get caught up you will get accused of not managing your time and you will be spoken to about unauthorized OT. It's not worth it if you need your job.
The company is all smoke and mirrors and only cares about the executives making their 6 figure bonuses.
It is a good place to learn the business, but get out as soon as you can.