Pros: trust between supervisor and staff, tranquil environment, predictable work routine
I earned minimum wage and no benefits, but that is to be expected for a temporary work-study job. For similar reasons, I do not have much to say for job security or opportunities for advancement. So, I have no complaints.
I performed the exact same function for each shift. I showed up at the appointed time, sat at my desk, plugged in my headphones and microphone, made the phone calls (phone numbers were randomly generated by the computer), asked the interview questions, recorded the answers, and then repeated the process. At the end of each shift I cleaned and sterilized the keyboard, mouse, headphones, etc., and left. Then, I logged my hours onto their website.
During my time at this job, I learned how to persuade reluctant interviewees to take the interview.
I gave the management an above average rating because I remember two times when he could tell that the staff was getting bored with the monotony of the work, so he gave us all a spontaneous 10-minute break and took us outside to play games (Frisbee, Simon says, etc.) This manager knew very well how to balance work and play in a professional environment.
Most of my co-workers seemed friendly and sociable, but this position did not allow for significant interaction with them.
The hardest part of the job was the monotony of doing the exact same thing for 4 hours at a time. The most enjoyable part of the job was the peaceful, tranquil environment, the predictability of the work routine (an upside of monotony), and the mutual trust between supervisor and staff (we were allowed to take water and bathroom breaks at our leisure, provided we were not using them as an opportunity to goof off, and this trust was never violated).