Pros: management when it's good, commission is the best in the business, $25-50 a month personal phone service. phone reps for all companies
Cons: management when it's bad. no respect for tenure in company, constant missed lunch breaks
Most days will be filled with trying to sell 3 (of the 4 major carriers)
80% of the time on weekdays will be filled with standing around trying to pull in customers to buy or upgrade a phone while 20% will be actual work and setting up service or helping the customer. It made for an alright workflow but some day/months would drag (mostly the "off time" for the cell phone sales....from January to April)
Before this job I worked as retail support (If kiosk like this had issues they would call me for assistance) so going to this job was easy to pick up and I already had more background then most new hires. Now the manger that I first worked with was one of the best, Trained me on everything, Improved my work ethic, I didn't miss a thing. Though all good thing will come to an end.
My first manager went to a better position in another larger company a week before.....Black Friday!
That left 3 of the 4 employees to work on the busiest day of the year...Well 1 co-worked didn't show up a few days. So that left me and a brand new employee on Black Friday... a week after the new employee transferred out of state due to non work related issues
That left me alone to work the kiosk for 2 weeks, Open to close...77 Hours a week.
My second manger was THE POLAR OPPOSITE!
Didn't do any auditing, training for new employees... Didn't care about work (like all things there is an underlying story where he was "teased" with becoming a kiosk manager, He was told that he would become manager after the person before him became manager of another kiosk....well they ended up hiring 5 others outside – more... of the company and 2 years later he became my kiosk manager)
We hired another Part-Time employee and he did well but still made the schedule tight and no one could really take off time.
our manager got demoted and transferred to another kiosk
So I took this time to show my interest to our district manager (Who was also great to work for) for a Kiosk Manager position and was told that they were already hiring a new manager from out of state. I took the benefit of the doubt and thought they know what they were doing! I would repeatedly ask for training to become manager and would be told that they are setting up something for that and launching a program for people interested
Now my current manager is great... very reminiscent of my first manager. In fact he is nice enough to take us out for a NICE dinner if we are 100% over goal each month.
He rehired a old employee and everything was great and good in the company and I've now been here for a year and the highest tenure non-manager at the kiosk.
He set up goal for whoever had the most sales and least amount of error or missing paperwork would get the Full-Time title. It drove sales and helped everyone. I won by a close margin. The day after I was told this..... District and Regional management changed.
With in a week we were forced to hire a employee with no cell phone experience at all and mostly automotive sales. As a full time employee no questions asked
I'm thinking "Ok... well there goes that title and hours...thankfully I'm still getting 30-35 hours a week"
Well I was told I'm going to train him on everything and show him the ropes (sweet... this means i'm getting close to becoming manager!.......)
Nope... I hour kiosk hours as a whole where cut to 105 a week from 140ish
So thinking how I've been here the longest....i'm getting the most amount of sales at my kiosk by a large amount and training the new employees I would still get around the same hours....Right?
Nope. 11 Hours a week.
While everyone at my kiosk gets 30-40 hours a week.
Even after explaining I have a family and rent to pay while everyone other then my manager lives rent free.
and this is how quickly bad/good management can change things with this company and shows that just because you work hard, stay with the company and sell sell sell doesn't mean it matters to your new management.
Pay was great but like all commission based jobs that can greatly vary. July through December is peak sales time and the average employee would make 30-60 sales a month while the top will make 80 to 100 sales. This will also vary on location.
Expect $1000-2500....$5000+ (if your really good!) a month depending on:
Where you are
How much you sell
What time of the year it is
Hardest part of the job:
T-mobile.... and if you have it to sell...Direct TV/Dish
T-mobile and constant changes with plans and who you can sell to. Dish/Direct TV: People really don't want to deal with a TV provider when they already are dealing with cell phones...
Working with good management and co-workers. Most kiosk's are tight-kint and you make life-long friends
Also the fact that you get to see the smile of new customer and their first smartphone...or when you fix something that's been bugging them for awhile
Contests: Nothing like getting a free Note II, HTC One and other goodies
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