Sales Associate (Former Employee) – Fairfax, VA – November 26, 2013
I am working for TJMax as a cashier/clerk for year. I learned customer service skills and recovery skills ( stocking). Co-workers have great personalities. The manager and HR manager are so nice to employees.
Sales Associate (Current Employee) – Fort Hood, TX – December 25, 2015
This company is great for entry level sales into the cell phones business. The more you sell the more you earn, which is a great incentive. There are no pay raises, only hourly pay plus your commission. There is very little room for advancement and an immediate glass ceiling can be recognized as soon as you work there. You may get opportunities to travel and help out other kiosk from around the country, the company pays for everything as well as travel time. Most enjoyable part of the job is just helping people find what they need and ensuring they leave a happy customer.
District Manager / Kiosk Manager (Former Employee) – Waipahu, HI – February 19, 2016
It's easy to advance and they have locations throughout the west coast and all over if you include the military channels. You learn a lot about wireless phone technology and the employee plans are fantastic.
Retirement, and veteran benefits
People can get a little edgy sometimes while on deployment. Work / life balance is not the best.
Sales Representative (Former Employee) – Denver, CO – October 18, 2015
A typical day at work would begin with basic opening duties then assisting with any customer needs whether it may be a sale or an update to a feature on an account. The position taught me about small business ownership and operation. Management was loose over kiosk personnel but we were operating inside of Costco and we worked hand in hand with their staff to keep a smooth business operation. Co-workers were usually only scheduled to work together a couple of hours during the weekdays but together we were able to assist more customers with all their needs and keep customer satisfaction high. The hardest part of the job had to consist of the lack of resources or inventory, being a small business operation (kiosk) we were very limited on inventory or office supply and it proved difficult when we would get busy, The most enjoyable part was working on busy days and ending the day with a majority of customers Highly satisfied and taking home big commission.
sales associate -Kiosk manager (Former Employee) – Staten Island, NY – July 24, 2016
Wireless Advocates was in it's early stages when I began working for the company. It's a rather small kiosk so usually about two employees three at the most would stand around the perimeter and bring in sales. We would use marketing tactics to influence Costco shoppers to come activate a new cell phone or upgrade the one they had. I learned a lot about technology and marketing strategies to drive sales. Management operated mostly through conference calls and group meetings each quarter and sometimes the regional would drop by the location.Because everyone is trying to make sales co workers are very competitive. The hardest part of the job was making quotas. The most enjoyable part of the job was meeting new people.
No strenuous work.
Having to convince people to make the purchase and meet deadlines
WSE (Former Employee) – Garden City, NY – September 16, 2016
If you are a very very good shark of a salesman, you might do alright at a job like this, but you will most likely end up scamming a few grandmas into buying a $700 smartphone that they won't know how to use in order to make the numbers you need in order to make any kind of money here. If you don't perform, you get stuck doing the most labor-intensive tasks during the least busiest hours. I wouldn't bother unless you're desperate or insanely confident in your sales abilities. That being said, I learned a lot about people, myself, and sales while working here and thought it was a fairly interesting experience.
Wireless Sales Expert (Former Employee) – Kailua-Kona, HI – December 11, 2015
Wireless Advocates fills a great role for the consumer, providing kiosks for cellular products in warehouse stores such as Costco and delivering a customer experience that matches Costco's high reputation. Working there, however, can be a mixed bag. Highly effective salesman can do reasonably well although financially they are likely better served by working at a carrier retail store. Wireless Advocates compensation package is based heavily on hitting bonus levels which are standardized nationwide and smaller stores with less traffic will lead to it being effectively impossible to reach even the lower tiers.
When customer volume is high the pace is frantic and the space is cramped by the sheer nature of the small size of the kiosk. During slow times there is very very little to do. Management has high expectations regardless of store personality and employees will often receive counseling regarding sales and the reviews by mystery shoppers. Actual repercussions of this counseling seem limited.
All in all Wireless Advocates can be a good place to gain cellular and sales experience, moving to the corporate headquarters is viewed as a possibility for many associates but few people will be able to find a long term career here.
Good products, many reasons for customers to shop here.
Limited advertising, high expectations and low rewards.
Full-time sales wireless sales expert (Current Employee) – Syracuse, NY – June 12, 2016
I've been with this company for a little over a year and it was well worth the trip. I come in, take care of paperwork auditing, fix some displays, reorganize the kiosk, research competitors offers, and engage with members in the warehouse and sell! Few small problems that involve rebate issues not going through, and our computers always getting disconnected from internet. Hardest part of the job was standing on your feet ALL DAY. Either its 4,6,8,10 hour shifts, your feet will HURT. Most enjoyable part is seeing customers leave very happy and satisfied; and also building relationships with members and other employees.
huge discount on cell phone service
standing all day, computers always disconnecting, rebate issue
Kiosk Manager (Former Employee) – Kansas City, MO – September 7, 2016
Worked as the Manager of the wireless kiosk inside Costco Wholesale. I worked with Verizon, Sprint, T-Mobile & AT&T. I updated promotions signs & phone mocks. I assist Costco members with starting new lines of service, device upgrades; add a line, trade-ins and prepaid activation's. I created schedules, approved payroll role and vacation time, also ordering & shipping for kiosk supply, trade-ins and returned devices. I managed two individuals. Each day, week & month quotas were assigned, recorded and reported. Reported to District Manager.
Sales Representative (Former Employee) – Laguna Niguel, CA – August 12, 2016
My typical day at work was busy.
I learned how to operate sale software, and learned the separate processes of how to activate phones for 4 different carriers (Verizon, At&t, T-Mobile, and Sprint).
Co-workers were not very professional. Im all about having fun at work to an extent, but theres a level that is considered harassment.
Management was not formal. Management switched around the training program 3 times while I was in training, yet were confused as to why training was difficult. After enough times being physically shoved and verbally harassed I brought the issues to my managers attention because my supervisor had yet to relay the information. Im also more inclined to make sure that each customer gets the same quality experience I would hope to expect for myself. However the manager insisted I push the sale onto the customer and tell them what they want.
I enjoyed making a sale knowing I had given the consumer all the information needed, knowing they will be happy with their purchase.
Discount on phone through carriers
Standing with no place to sit, small breaks, harassment.
A company with great potential, but struggles with to many obstacles which prevent them from becoming an amazing company
District Manager (Current Employee) – New Jersey and New York – June 6, 2016
Wireless Advocates is a company that could be Great, but have way to many obstacles in their way that they are very slow to overcome. They are a 3rd party wireless center that have too many hands in the cookie jar, is the best way to put it. They work out of every Costco and team up with all the carrier reps (Verizon, Tmobile, AT&T, and Sprint) they also use Stuart Lee Rebates for all their mail in rebates (which is one of the companies biggest downfalls). I managed 11 stores throughout NYC and Long Island. One of the hardest things to do was to recruit and hire employees, With what Wireless Advocates were paying their employees could not compare to what surrounding companies were offering which led to a lot of employees leaving Wireless Advocates, Keeping the 11 Stores fully staffed was one of the hardest tasks I had on my plate
Analyst (Current Employee) – Seattle, WA – July 17, 2015
The work environment is chaotic. Almost nothing is planned. A task that takes 10 mins is given the same amount of planning as a project that takes 10 days. Despite complexity many tasks are given to a person with a four sentence paragraph.
All IT systems are sub-par Systems are constantly down or do not update correctly.
Management is on a constant drive to determine who is not needed at the company and therefore can be eliminated.
The Company's strength is based on one partnership that provides most of the revenue. If that partnership ended the company would go under.
Benefits and pay is lower than average for the same positions.
The most enjoyable part of the job is co-workers collaborating to move disorganized work plans to the finish line.
Ability to advance due to large turnover
IT systems are outdated, stressful unplanned environment
Sales Consultant (Current Employee) – Laguna Niguel, CA – April 6, 2016
Wireless Advocates is an hourly and commission based position. For employees who are part time and full time it can be difficult to meet goals and hit bonuses if you don't act the part. You MUST be engaging customers and actively trying to seek sales. The amount of effort you put into the job will be reflected on your paycheck. There are a lot of younger, less ambitious people employed by the company, which makes it easy for the over achiever. Management at the store level tends to be lackadaisical and upper management, all though improving, has had trouble getting store management to follow the lead.
Sales Associate (Current Employee) – Fort Drum, NY – August 30, 2016
I like that we are able to sell more than one wireless service that makes it so we have experience with all the carrier sites. My manager at the store is great but higher management is lacking there seems to be way too much turn over in the company so you never really have a solid steady leadership. Hardest part of the job is when the systems go down and you can't help the customer with their service.
Wireless sales associate (Former Employee) – Elmendorf AFB, AK – September 26, 2016
days would consist of inventory, sales, and customer satisfaction. I learned patience and problem solving, direct management was fine. co-workers were wonderful, hardest part of the job was keeping up with goals. most enjoyable part was being part of a team.
good full-time benefits
never took our store situation to mind when creating our goals.
Wireless Sales Associate (Former Employee) – Fairchild AFB, WA – June 7, 2016
The pay is min wage but with commission. The foot traffic is slow which makes it hard to hit sales goals that seem impossible when its just part time hours that's offered (10 hrs/week) . The over-turn of new hires is about every two weeks. The ones who choose to stay are harassed by management. The customer are the best part but avoid the kiosk due to hear say.
Not a bad second job because of the hours that are offered to new hires.
Kiosk Manager (Former Employee) – Kansas City, MO – September 14, 2016
Worked as a Cashier Clerk providing outstanding customer service. Periodically, stocked store coolers and shelves. Gained great knowledge & experience with direct customer service and how to become an entrepreneur.
Excellent Workplace With Limitless Earning Potential
Assistant Manager (Current Employee) – Fort Myers, FL – March 2, 2016
I standard day is an eight hour shift in an air conditioned and comfortable environment. You'll be engaging with guests, using a computer, and talking a lot. My staff is always knowledgeable, eager to learn, and ready to work. I learned how to resolve bad situations and handle different personality types. And learning those personalities was the hardest part of the job because they can affect your sales and goals for the day. I definitely enjoyed selling the electronics and talking to return clients on a daily basis.
Limitless Earning Potential, Comfortable Environment, and Simple Tasks
Standing For Extended Periods Of Time, Commission Based Income
Regional Manager (Current Employee) – Texas – May 9, 2016
Loved the job when it comes to being in the field and leading a team. Very poor support from the corporate office, lot's of turnover primarily due to poor leadership at the top. President too concerned about ego and having butt kissed versus what people do to serve the customer and grow the business. Great company to work for prior to his arrival, then business took a turn for the worst. Lost several good people
Sales Lead/KM (Former Employee) – Seattle WA – January 15, 2015
Wireless Advocates operates as a start-up offshoot of Cartoys, Offering telecom solutions to members of costco, AAFES military exchanges, and previously Staples.
A good place to learn telecom and make some money doing it, Costco customers are prime customers to be able to access, you can do well here.
Upper management and particularly owners/leaders/Home Office is not connected with whats happening on the ground, poor communication, outdated equipment, and a completely fly-by-the-pants culture is a consistent Achilles heel that if this company overcame, would go a long way to achieving unseen results at their front facing kiosks.
I consider this a stepping stone opportunity into Telecom, a good place to start.
Good benefits, Decent Commission, flexible hours, awesome customer base, money to be made!
Poor management, communication, consistently shoddy equipement, still beleives its a start up