Sales Associate (Former Employee) – Fairfax, VA – November 26, 2013
I am working for TJMax as a cashier/clerk for year. I learned customer service skills and recovery skills ( stocking). Co-workers have great personalities. The manager and HR manager are so nice to employees.
Wireless Sales Representative November (Current Employee) – Newport News, VA – February 9, 2017
It's a good company to work for if you are looking for something temporary. I've been with them for 4 years and I've had a ton of issues. They should pay a higher commission, they're a little unorganized with payroll and scheduling and require that you do a lot of unnecessary task throughout the day.
Sales Associate (Former Employee) – Mt. Prospect, IL – February 9, 2017
A typical day at work was never typical. Customers constantly arrived needed assistance with the several mistakes other associates would make. I learned that taking advantage of the 90 day trial period is a must. The hardest part of the job was doing the required tasks with no training.
Store Manager (Current Employee) – Twentynine Palms, CA – February 8, 2017
As a people person a typical day of consists of interacting with people from all over the world. You gain experience relating with an unlimited amount of people from everywhere. I learned how better to motivate a team to meet goals, exceed expectations and enjoy the rewards. Management at my store was fair and balanced. Hardest part of my job, is looking for another job and leaving those behind. The most enjoyable part of my job is my team. I believe in making them like your family away from home, learn with them and succeed with them and fail with them. It builds a unity unmatched. Its what I will miss mostly about my current position.
Kiosk Manager (Current Employee) – Alexandria, VA – February 6, 2017
This company is great if you're a people person. If you have no probably greeting random people as they pass by to do their shopping and to convince them to somehow buy a cell phone or tablet, then this is the job for you. You can make a lot of money too.
Customer Service Rep (Former Employee) – Fort Gordon, GA – January 30, 2017
The headache that you have to deal with is not worth the small pay. They never give raises and the cut back on commission every year. Also they are grown people (management) that sit on the "conference calls" every day talking about and belittling the workers under and above them. Never seen such disrespect and fakeness at a work place. We should be a team and its never like that. Also, you won't ever be able to get a higher up position than where you start unless you kiss the upper management back side and talk about people just like they do. You would think that they would go off performance but they don't. I was hired PART TIME and for 3 years, I outsold the full timer that got hired the same time as me, but they always had an excuse to why they would never make me full-time.
Kiosk Manager (Current Employee) – Kansas City, MO – December 27, 2016
I worked for WA as a Kiosk Manager on two separate occasion, once in 2010 and again in 2016. What a difference six years makes! The company culture has devolved into one where both Costco members AND employees are valued as much as some gum stuck to the bottom of your shoe. The pay for KMs has been reduced to that of a typical third party retail associate, there are NO annual performance pay increases, and although monthly goals are easy to attain, the bonuses have been cut by so much they barely make it worthwhile using WAs deceptive sales tactics to attain them. WA lacks vision, organization, and a culture that merits performance based on BOTH customer satisfaction and sales numbers. They only care about sales.
Don't believe me? Look what their customers are saying on social networks. Want to know what it's like to work there? Check out their reviews on job boards. The company uses archaic Point of Sales systems to enter transactions instead of advanced CRM programs designed to market to current and potential customers, uses antiquated processing methods that waste expensive office supplies like paper and ink, and if you aren't prone to sycophantic behaviors, don't expect any recognition for accomplishments. Overall this company is one of the worst in the industry for deceptive practices on mail in rebates, forcing Costco members into products they don't want, and delivering on promises they cannot keep.
By the way, if they try to make you sign an arbitration agreement - DO NOT DO IT! The company has been sued multiple times and lost or settled for violating numerousmore... labor laws.
Apply today if you want to feel like an expendable number, work EXTRA hours during holidays with NO holiday pay (meaning when you get the day off for Christmas, you have make the day up or you will NOT be paid for it), force unwanted products upon Costco's trusting members, and have no resources to address Costco member issues when YOU guarantee a WA promotion but the company fails to deliver it, and have ZERO work to life balance.less
Benefit are OKAY
Low pay, ancient systems, no accountability from management and corporate, too many others
Wireless Sales Expert (Former Employee) – Timnath, CO – December 11, 2016
worked there for almost 4 years and then i met the manager from one of the stores and i could not believe the way that he was treating customers and getting away with it. so i chose to move on and get into another side of the industry.
Very specific clientele due to being inside Costco. Limited in scope from being third party. Could not sell only devices or prepaid. Direct management tended to favor their employees, but anyone above saw you as expendable. Fired for taking a vacation despite planning it a month in advance and scheduling around work.