Responded to customer inquiries; processed customer requests; resolved issues related to equipment, billing, roaming and service; revised customer agreement.
Sold Sprint, Nextel cellular phones: entered customer orders in computer system; provided customers with product and service information.
Answered general customer inquiries, invoice questions, and customer questions. Greeted customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate parties as they arrived.
Troubleshot equipment issues for customers, processed repairs, provided loaner phones, shipped equipment, and completed the repair cycle.
Updated customer accounts after every customer interaction.
Processing Payments: Received and processed payments, handled cash, and made deposits.