High energy, Great place to work if you value being able to take true care of your customers.
Pros: excellent teamwork, meeting people everyday!
Cons: need improvement with management, hours
A typical day at work for me would be to open the store (I usually have mornings shifts). My store is not extremely high volume, So I am able to handle my duties such as follow up with customers, scan customer agreements in our system, clean the store, update our store numbers etc... When our rush starts to happen then typically we spend the day truly helping out our customers by maximizing stakeholders and seeking out the best way to consult customers so they are able to benefit from their service with Verizon. This can range from bill pay all the way to activating new lines for a family the list of things we do are endless and it varies with every customer that steps in the door. My co-workers rock! I have grown really close to some but overall I love my team. Everyone is defiantly helpful and we all look out for one another. To be honest I have to say everyone that I have encountered are all high-energy and I have no problem calling anyone from any one of our stores to ask for help, WC team are all helpful. One thing I have to say about management is although everyone is helpful at the same time there could be a little more work that could be done concerning who is qualified to mange certain stores. Personally at my store all the managers I`ve had are awesome sales representatives, but not fit to be managers. Hardest part of my day is when a customer comes in, and what should be a simple fix to a problem turns out to be a 3-4 hour problem depending on what it is. Finally the mot enjoyable part of my job is that I get to be myself with my co-workers and my customers, by nature I am a caring person and I have no problem taking that extra step to help people out and with this job I am able to. I love the fact that I am building my own reputation with customers and when people have a problem with anything they come to see me personally because they loved how I took care of them.