WHAT WE ARE LOOKING FOR: this is simple... Is Customer Service at your core?? If so, we are looking for a seasoned customer service rep to assist in growing our brand loyalty team. This individual must have a PASSION for serving and delivering a great experience to our customers so they become happy customers for life and "evangelize" on our behalf!
Qualifications Should Include:
- Professional working manner with 2 YRS. MINIMUM customer service experience (Prior elevated customer service call center experience and/or training required)
- Team building experience required
- E-Commerce and/or catalog retailer service experience a huge plus
- 55 WPM
- Excellent communication skills, both written and oral
- Can work productively with minimal supervision and EXECUTE our customer evangelist strategies
- Computer, Internet & Social Media (Twitter, Facebook) Savvy
- Should be able multi-task effectively
Duties Will Include:
- Email, Live Chat, and Phone Customer Service Support
- Identifying customer friction points and developing systems to improve customer experience
- Utilizing social media tools and working with marketing team to bridge the gap between customer engagement and brand advocacy
Education and Work Experience:
- High School Diploma
- Professional Customer Service Training or equivalent experience in online retail CS a HUGE plus
- Knowledge of Cell phone industry is a HUGH plus
Compensation: Competitive (DOE)
- Profit Sharing
Position Type: Full Time
Wireless Emporium is the #1 Online Retailer of Cell Phone Accessories.
- 5-Yr consecutive INC. 5000 Honoree ('08-'12), 5-time Orange County Business Journal list of "Fastest Growing Private Companies" ('07'-'11)
- Profitable organization since day 1 (Founded 2001) - a real business creating real results
- Averaging 28% compound annual growth with zero-debt/equity investment
What Wireless Emporium is all about:
- Happiness & Autonomy - freedom and creativity fosters the most positive and productive working environments
- TEAM & Culture - "A" people attract "A" people! Spend time with others who have sharp minds, great ethics and a passion for their work.
- Embodying & Driving change - the pace of technology requires us to be nimble, stay on the cutting edge, and adapt to the ever-changing business landscape, but we also have the creativity and gusto to foster change ourselves.
- Rewards & Acknowledgement -- we like to foster an environment conducive to true "intrinsic motivation" - make a living, but explore, develop and foster your passion through your work.
- Profit Sharing - as an eligible associate we offer monthly profit sharing no matter what your role in the company! Share in the team's success and enjoy the fruits of your effort!
Location: Orange, Ca
Compensation: $12.00 - $14.00 (DOE)