Stressful, long hours, but you get insurance so thats nice
Sales Associate (Current Employee) – Los Angeles, CA – January 4, 2017
I started with sprint a few years ago and the job has changed ... A LOT. Back in the days of 2 year contracts the job was simple two plans to pick from and flat rates for most devices. Now its very different. The job itself is not difficult but it is very stressful . The hours are long unless you do part time. An average day for a full time employee is either from 9 to 6 pm or worse 12 to 9 pm. And as a closer 9 pm could mean 10. you have to keep track of A LOT of plans, promotions, competitor rates. Customers can be terrible a lot of the time and stress follows you. Management is on your you about hitting quotas and making sales consistently, If you do bad or even average you hear from management constantly. If you do great or even ABOVE AVERAGE you'll get a gift card at the end of the year for $20 bucks as a thank you because you made the company 60% more money than most other employees. Its offensive honestly. Employees gossip and chat about each other constantly but you get that at any job really. There is potential to move up but it takes a while and unless your looking to becoming a DM or relocating to KS the highest you'll go is a store manager. If you value your sanity and peace in your life i would work past part time. Pay us very average compared to other companies and commission is very below average.
insurance, discounted phone rate, working with electronics
long hours, not very good management, bad omission checks
Retails Sales Consultant/Assistant Manager (Former Employee) – Des Peres – February 15, 2017
They got mad when I went to HR Harassment, then got mad when I tried to help disgruntled employees. Instead of trying to help these employees become happy, they wanted to point fingers. I walked around a store that was said to multiple customers, :"this is our big happy homosexual store,: referring to everyone but me. Guess what, three of the four are gone, and the fourth will be gone by spring. You can only throw this junk against wall so may times, and hopes it sticks. It was serious enough, I have talked to a lawyer.
Retails Sales Consultant/Assistant Manager (Former Employee) – Des Peres, MO – January 20, 2017
I think Sprint as a company is a great company when it comes to wireless services. I worked in a store where I was in a minority for being straight, and this was not taken seriously when taken to management. They instead just used a loophole to get me out. I had $200 taken from a check because of a court clause with my daughter for healthcare and didn't find out until the day I got paid my paycheck. When I found out, I was in shock, as I had rent due. When addressed to HR, they said, "oh, I meant to send that to you that that money was going to be taken out." They are only about the numbers, not about the employees. I hit my goals every month, with a tumor on my pancreas, but it was more important for them to see bigger numbers and not care about me as a person. The commission wasn't even that great either. The guy that hit number two in the whole region, only received a $400 commission check. Not worth it unless you are desperate.
Technician (Former Employee) – Philadelphia, PA – January 17, 2017
The environment at Sprint is really amazing. Co-workers always enjoy a little friendly competition and come into work ready to get the day going with sales. The hardest part of the job is selling emerging products such as a tablet or a pocket Wi-Fi. The most enjoyable was being able to go to work events and the spiffs and rewards for being a good salesman. There is room for growth and opportunity and the job is pretty fun. I gained a lot of knowledge on selling and products and customer service.
Assistant Retail Manager (Former Employee) – Overland Park, KS – November 14, 2016
The pay is low compared to the rest of the industry, the stores are constantly understaffed by two to three people, management any higher than store level will all be involved in your daily operations as a rep, and often give or ask for conflicting information. The necessary tools for the job are frequently not provided, including functional internet speeds in most of stores, crippled further still by a whitelist internet filter, set with only a handful of internal sites you're allowed to go to. The people who work in the stores are typically very friendly, and you can definitely make some life long friends, and interacting with customers can be fun.
Expectations without good compensation. Worked sixty hours a week until it made me so sick i couldn't work. Higher up management was great. In store managers were the absolute worst. Good startup for people wanting sales experience.
During my shifts at work I constantly think of new ideas on how to improve. I take down notes when I hear advice from peers. I read over my notes and apply them to my sales pitches. I also ask as many questions during the day so I can be better. I like to role play with my co-workers about certain scenarios. It really helps me to visualize how to interact with customers. I also do online training about policies, learn about new products and new promotions. The most enjoyable part of the day is after I look at my total sales for the day. It is a good motivator to keep doing what I am doing.
Retail Sales for Sprint (Former Employee) – Chicago, IL – June 13, 2016
Served as a customer advocate; assisted customers with billing and expense management, post sale customer education on wireless service and equipment, issue resolution, and technical troubleshooting. Supervised administrative functions, inventory, cash flow, merchandising and operations.
Chief of Staff (Current Employee) – Overland Park, KS – October 4, 2015
I worked for Wireless Lifestyle for 8 years and lived through the growth of a small company into a moderate sized company that cares about its people. The Executive team is strong in the fast changing environment of Sprint retail, but there can be some disconnect between Sprint and the company as they are run separately.
Through growth of the company, it opens additional career opportunities for those in the company looking to move up. The teamwork atmosphere really stands out.
Strong leadership and opportunity for growth
Fast moving environment due to the wireless industry
It's a good job, but very tough to make a career out of
Sales Representative (Current Employee) – 4600 W Kellogg – June 24, 2015
I honestly would enjoy this company much more if not for the location I was put in which was a kiosk. Working inside a kiosk made it rather difficult to sell to customers due to the already negative stereotype that kiosks have.
Technical Consultant (Current Employee) – St. Louis, MO – January 1, 2015
Wireless Lifestyle is a great company to work for. On a typical day my job duties are to learn and study on how to repair, harvest and take apart any and every Sprint phone. I've learned that everyday is never the same and at the end of the day paper work is absolutely number one important thing that matters. Our management team is great because they really do listen to what we have to say and give feed back. Everyone who works at the store brings something to make the team better which makes us one of the busiest store in our district. The hardest part of the job is the customer. They can be very impatient at times and even when you have done everything you can to help them, they still aren't satisfied. The most enjoyable part about work is helping a customers . Nothing is better then having someone come up to you a ask you for your expertise about phone and asking you can help me with my phone.
RSA (Current Employee) – Great Lakes market- STE district – October 22, 2014
This is by far the worst company ive worked for and i was a repo man for 2 years. Ive never seen this much Bulls*** and sketchiness from 1 company. No one in upper management cares about you or your personal life. They have all sold their souls to the Wireleas Lifestyle devil. They dont have time for their own family so they surely dont care about yours. You will constantly be micromanaged and yelled at for everything you do. My district manager is probably watching me write this review right now over the cameras. No matter how good your sales are there is always something more you could have done. You will never make upper management happy. Im a current sales associate in the STE district and i have hit every monthky quota thrown my way and was not compensated the way i was promised when i got hired. I saw this job post while searching for a new job on my lunch break and didnt have the heart to let someone else be suckered into taking this job. Read the reviews and take the hint. STAY AWAY FROM WL!
Retail Store Manager in Traing (Former Employee) – Riverside, CA – September 24, 2014
Helzberg Diamonds has a fun culture and is involved in some of the most precious moments in people's lives. It is exciting and rewarding to be a part of someones history. The hours were not demanding and the merchandise was fun to look through on down time. The only con is the low compensation for selling such high ticket items.