Performance Improvement Specialist- Fiscal and Operational
Wisconsin Primary Health Care Association - Madison, WI

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Position Description:
Position Title: Performance Improvement Specialist- Fiscal and Operational
Supervision Received: Associate Director
Supervision Given: None
Position Classification: Exempt Status; 100% FTE

Job Purpose:
Supports WPHCA’s organizational performance improvement initiatives by conducting organizational capacity building activities with Health Centers, with a particular focus on finance and operations performance improvement. The fiscal and operational performance improvement specialist is responsible for the overall coordination, implementation, and completion of WPHCA’s STAR program.

Job Functions:
1. Facilitates optimal fiscal and operational practices with Health Centers by assessing and evaluating processes, identifying workflow improvements, sharing best practices, coaching teams for improved revenue cycle metrics and optimized operations.

2. Manages concurrent improvement projects at individual Health Centers by
a. assisting Health Centers with prioritizing and identifying improvement goals,
b. supporting the development of project work plans and deliverables and coaching teams on expectations between visits,
c. tracking all aspects of the development and implementation of assigned complex projects,
d. assisting with the development and monitoring of detailed work plans, schedules, project estimates, resource plans, and status reports,
e. conducting project meetings, project tracking, and analysis, and
f. ensuring adherence to quality standards and reviews project deliverables.

3. Improves key performance indicators at participating organizations by
a. developing and implementing STAR program assessments and evaluations for member and client organizations that identify strengths, gaps, and opportunities to improve organizational capacity,
b. monitoring outcome reports and identifying continued action plans for improvement, and
c. encouraging, motivating and coaching teams to achieve project and team goals.

4. Facilitates the development of a learning culture within the participating Health Centers by assuring confidentiality and proper use of data, building trust among participants, modeling trustworthy behavior, and identifying new or expanded resources to aid in the sharing of best practices.

5. Positions Health Centers for surviving and thriving amid rapid environmental change (e.g., changes to Medicaid, Health Insurance Exchanges, ACOs, etc.) by developing organizational capacity in the domains of team decision making, revenue cycle optimization, growth and expansion, and organizational efficiencies.

6. Recognizes the interrelationships between the clinical, administrative, operational and fiscal elements of Health Center operations by participating in and facilitating cross-functional work teams to address issues that impact organizational effectiveness.

7. Builds Health Center readiness for expansion to serve additional clients in existing or new locations by planning and implementing targeted training and technical assistance on business planning, linking Health Centers to local and regional resources (e.g, CDFIs) that may assist with expansion planning, and coaching Health Centers on navigating capital development activities.

8. Provides guidance to Health Centers on specific policies or practices that impact the revenue cycle (e.g., Medicare/Medicaid cost reporting) by developing and maintaining knowledge of best practices and participating in state/regional/national networks.

9. Manages the overall STAR CHC program including planning, implementing training and technical assistance activities, coordinating with program partners and stakeholders, and monitoring and communicating progress with internal and external stakeholders.

Technical/Job Skill Qualifications:
1. Minimum of a Bachelors degree; advanced degree preferred.
2. 5 years experience in health care practice management and process improvement is preferred, with a particular emphasis on revenue cycle improvement and/or organizational capacity building.
3. 3 years of prior internal and external client support and coaching is required.
4. Demonstrated project management experience required.
5. Demonstrated experience in business process redesign and change management required.
6. Experience with public and private health care payers and reimbursement systems, contracting, credentialing, assessing and mitigating risks associated with environmental changes is preferred.
7. Excellent written and oral skills required.
8. Access to an automobile and valid driver’s license; travel locally, statewide and nationally.

Physical & Environmental Requirements:
Work is performed in office and clinic environments. Travel is required.

Performance Skills:
Employees that hold this position must have demonstrated the following performance skills/competencies:
1. Initiative
2. Planning, Prioritizing & Goal Setting
3. Relationship Management
4. Customer Focus
5. Influence and Persuasion

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To Apply:
Please include your salary expectations as part of your application in order to be considered