Friendly Environment . . .Overworked
Guest Service Ambassador (Current Employee) – Colonial Heights, VA – September 17, 2017
The on-boarding process was quick and easy. I was offered a job, hired, and starting working within 72 hours. The work environment is relaxed and non-competitive. The staff is friendly and team-oriented.
The work load to compensation ratio is unbalanced. Front Desk Agents are required to do a lot: front desk supervision, janitorial work, laundry, housekeeping, and maintenance (from time to time). The pay is above industry average for the area but it is not a livable wage especially considering that I usually work about 60 hours per week.
The customers, for the most part, are friendly.
Job advancement opportunity is questionable. There is no clear career path that the company offers. No clear objective about how to advancement. Advancement choices seem arbitrary.
I would recommend this business for anyone that enjoys laborious work and does mind getting as much overtime as they would like.
Relaxed environment; friendly co-workers; family vibe
Laborious shift; poor pay; unclear career path