Working in a cubicle surrounded by other clinicians speaking with people who are often in a MH or SA crisis is not ethical or a comfortable work environment. Management does not offer support or take heed to suggestions to make the work environment more bearable and you are pushed to meet quotas and take as many calls as possible without really providing sound clinical work. There is no privacy and other co-workers conversations are often heard in the background when providing counseling. The company promotes wellness of the clients, however, drops the ball severely when it comes to the wellness of the employees.
no flexibility, short breaks, minimal to no managerial support
Global Partner Liaison (Former Employee) – Raleigh, NC – June 28, 2017
Working at Workplace Options was a truly unique experience. The visionaries that created the company operate it with the same passion that they have put into the products themselves by focusing on the work-life balance of their employees, and creating a positive and relaxed work environment that still meets high demands and hard deadlines.
Personally, I really enjoyed working at WPO. I know some people complain about micromanagement but I think it largely depends on your department manager. I had a great supervisor who was extremely helpful. I think this is a great job for someone looking to start their career. There is opportunity to grow your professional experience and there is never work that is needed to be taken home. The company values well being but, because it is so large, it is hard to stand out or earn a raise.
On site gym, daily free fruit, great coworkers
Stagnant pay, can easily be lost in the large company
This place may look like the bomb to you, like the ideal workplace, but is not. Management will scream at you for no doing what they asked you to do in a timely manner (and when you did not get the proper training for it). Other co-workers will refer to you as a body in a chair, and even make fun of you if you make mistakes. I was even part of a conversation between 2 co-workers staying that I was there just because I was bored at home and waiting to be knock up! Management find out about it, and did not do anything to remedy the harrasment, They do not pay overtime, and the levels of stress are the worse.
Great company but management needs alot improvement and experience. There's no compassionate when employees are sick. It's the job first, not the employees that make the company run on a daily basis. You can be working there for years and looked over for alot of opportunities. New employees come in making the same pay you're making and you've been there for years. The make false promises on raises, they even say we don't offer increases..
Wellness Coach- Full time (Current Employee) – Raleigh, NC – February 13, 2016
This company is a great company to start for if you are looking to get experience. I have been here for 2 years and some months and it has been a great experience and I have learned a lot about data management and just how to first serve members.
Work-Life Balance, Fun, Fast pace and constant change
Training Specialist (Former Employee) – Raleigh, NC – January 2, 2015
Great company to work for in regards to people, company incentives, and opportunities to learn so much. My resume was easily enhanced from all the opportunities available to take advantage of. We were challenged constantly to be innovative and present efficient ways to improve on our services. I enjoyed the constant challenge.
Consultant (Former Employee) – Raleigh, NC – August 25, 2014
This is a good job if you have no other options. They hire mostly people that have little to no work experience or who are desperate for a job, or people they know. It’s great if you got hired based on knowing someone, because then you will be fast track promoted within no time. Otherwise, there is no chance at moving up, no matter how hard you work. No breaks, micromanagement like nothing I’ve ever experienced before, complete lack of critical thinking skills in every department. God forbid you have a good idea that might help the business, it will get shot down or someone will take it as their own. Pay is terrible. Stay away from this place unless you are desperate.
Customer Service with a home environment and amazing work culture
Back Up Care Advantage Specialist (Current Employee) – Raleigh, NC – February 25, 2014
Great company to work for. Managers and co-workers are working toward a common goal, and the work culture cultivated a very friendly environment. As with any customer service job, the hardest part is getting reprimanded by a customer for something you did not do or could not control. The best part of this job, was knowing you were helping people immediately.
Do you like being tied to a cubicle for at least 8 hours every day without a break? Do you enjoy feeling guilty about taking your 30 minute lunch? Does lying to clients about their company "benefits" sound fulfilling? Does sucking up to management give you a thrill? Do you like being asked to come to work on your day off because the company is chronically understaffed from high turnover? Do you find it clinically appropriate to have all of your client interactions recorded and saved in a database, then evaluated by managers who have no clinical background? Do you define "positive work culture" as meeting with your friends to cry about the lack of support in the bathroom together? When you take a vacation, do you like wondering if you'll have a job when you get back? If so, then Workplace Options is the place for you!! Workplace Options boasts an oppressive work culture with micromanagement, constant surveillance from supervisors, competition against your co-workers to see who can "help" the most clients (translation: get them off the phone as quickly as possible since the company is paid per call), and the least fulfilling job you will ever have as a counselor.
This place is a nightmare. There's gotta be something better out there.
Heat and A/C
No freedom, micromanagement, unfulfilling work, monotony, no job security, lack of support
A HORRIBLE place to work- Don't waste your time applying!!!!
Tax/Finance Consultant (Former Employee) – Chesapeake, VA – December 4, 2012
Don't waste your time applying here unless you are willing to tolerate dealing with 1) horrible management 2) high health insurance costs 3) unprofessionalism 3) being locked down to a headset 4) no breaks 5) uneccessary micro-management 6) immature supervisors 7) lack of confidentiality 8) significant lack of resources to effectively do your job 9) instability 10) additional job tiltles without increased pay 11) and a VERY high turn-over rate!
Supervisors do not have common sense or effective management skills but this is overlooked as one of the main factors that causes employees to be unhappy. I have seen so many GOOD employees quit or be terminated for reasons that could have been resolved with effective management techniques. Favortisim is evident at this workplace, if you kiss up...you move up.
I would not recommend this workplace to anyone I know. The most enjoyable part of this job was when I clocked out to go home for the day (although I usually left with a huge headache that would go away as soon as I left the building).
Tax season was horrible!!!! This company is very unorganized and not open to change for the better. Team Lead lacks common sense and has NO work experience in finances, taxes, or management- all things needed for the finace/tax department to be successfully managed! Financial consultants are giving tax advice over the phone (with NO background/training in taxes at all). Tax consultants were forced to give callers financial advice (budgeting, credit counseling, identity theft, etc.) and they had NO background/training in this area. TAXES and FINANCESmore... are VERY different but again management does not step up to alleviate this issue. Instead, they find other irrelevent things to do and complain about.
Instead of considering the military service members who should be receiving the BEST service ever, this company is too worried about portraying a stellar workplace/service in attempt to retain this government contract. They cover up the true mess that lies beneath!
Beware that once the truth is evident, I am sure this contract will not be renewed! Unfortunately this means layoffs for current employees. Once again, Don't waste your time!!!!less
pay is decent (mainly for finance and tax consultants), no other pros
horrible management, no growth opportunities, unorganized, etc.