Productive busy workplace
Customer Service Assistant (Current Employee) – Beauty- fragrance/cosmetics department – February 16, 2014
My typical day at work,
Fulfilling daily tasks
To work well in a team and bring contributing ideas and discussions
To have a detailed knowledge about all the products and book sales
To perform a personal service for customers
Passing on important hand over information when shifts change
Dealing with customer service telephone orders and request
Working on computers and delivering weekly paper work tasks which involve figures and targets of each brand.
I have learned a wide range of product knowledge in great detail of thousands of products in store, my service skills have improved and I have learnt the skills required to train others on product knowledge, welcome and train new comers, organise a daily planner for team members, extensive communications between colleagues.
I have a great relationship with my team and other co-workers, we are a team of 12, I communicate jobs and tasks throughout and during shifts, I motivate the team, forth coming with new creative ideas, I hold small up to date meetings with important information for the team. I work not only with 12 people but hundreds of other members around the store in each department, communication is key along with strong relationships.
The hardest part of the job is the early start, getting up at 3.00am to start work for 5.00am.
The most enjoyable part is working in a great team and having freedom around the large store, meeting new people each day and being able to give a personal customer service.
Incentive, trianing, discounted goods