productive work environment, fast paced at times, slow at others, overall has been a wonderful experience
Pros: benefits such as health insurance and a stable paycheck plus bonuses
Cons: sitting at a desk unable to get up and move around much
I have never worked in collections before I began working for a finance company, so it was a little difficult in the beginning being firm and nice at the same time. My co-workers gave constructive criticism to better understand how to perform the job tactfully. My typical day consisted of phone file in the morning, followed by former borrower solicitation as well as present borrow renewal solicitation, processing new loans, refinancing loans, taking applications for credit, pulling credit from equifax, working up a budget to see if the customer qualified for a loan, assessing collateral, and other basic office duties. I enjoyed the customer service aspect of the job better than the collections aspect. I have always worked in customer service and being friendly towards customers is much more favorable than trying to collect payments when they cannot pay, which is what I would consider the hardest part of my job.