Helpdesk Rep (Current Employee) – Atlanta, GA – May 17, 2013
Typical day at World Pay- start with updates of previous days work flow. A quick glance at emails, a cup of good coffee and a good thought of unspoken words of how my day will go. On the phones I go - assisting my merchants on quick resolutions. World Pay is a very focus environment, some of the hardest working people I know. World Pay has always shown Internal customer appreciation -from gifts to time off of the phone to enjoy seasonal festivities. Management is very diverse, you will experience different styles and views of how to handle situations and on how to become proactive and get the most out of such a wonderful place. One can always expect a daily challenge from a merchant or just learning new policies and procedures - its an opportunity to learn and grow and add to your knowledge base. A prefect place to get started.
Customer Service (1099 Response Team) (Former Employee) – Atlanta, GA – August 12, 2013
• Contacted merchants(outbound) and verified federal tax ID numbers and tax filing name; made changes if necessary. • Updated account information using 1099 & W9 forms mailed in by merchants. • Updated account information from emails that were sent directly from merchant.