Travel Professional (Current Employee) – Nationwide – March 27, 2016
It is nice to work out of my home office, but the hours are horrible. There is no work life balance, because they make you work every single weekend, add extra hours to your schedule whenever they want, and change your schedule every 3 months. Also, they keep about 90% of your commission, then still expect you to provide excellent customer service for a client that could sometimes be for a year.
Work from Home
NO work life balance, HORRIBLE hours (work every weekend, and they make you work over 40hr weeks), TERRIBLE schedule, work for only 10% commission while the company pockets the rest
Travel Pro 3 (Current Employee) – TN – July 9, 2016
Before WTH (World Travel Holdings) I was driving 46 miles one way to work, an hour and 15 min commute there and back and working 12 hour shifts. I was in a dead end job, I hated my job and then one day I called cruises.com to book my vacation and got to talking with the wonderful guy on the other end of the phone and told him my great work story and that I envied him! He told me they were hiring and to fill out and application, and guess what 2 months later I was in training! WTH is what you make of it just like any other job. I love the discounts, the people and the help that they have given me since I have been here. I started in Oct 2015, I have GREAT benefits, health ins, dental, vision, STD and LTD, life ins, 401K. Plus I get to work in the comfort of my own home! There is a life work balance YOU have to create since its in your home. They may add extra hours on but you know in advance and if the hours added wont work for you all you have to do is reach out to WFM and they will work with you. They also have shift trades and schedule trades too! My schedule does change every 12 weeks but we are told this in training and you get to pick your schedule during a shift bid, just depends on your ranking. I have Sun and Mon off now my choice and have had Mon and Thurs off also just depends on the hours you want and the ranking your in when the bid comes around. You also get personal days, sick days and vacation days. This company thinks about its employees and your not just another number. The equipment is awesome and if you have any issues you have tech support as well as whilemore... you work you have team leads on chat, or you can email, you have full service support as well as bold chat and other members of your team you can reach out to. You have the freedom to email your clients and call them and you are not put down or scolded when you mess up! They realize you are human and will work to make sure whatever went wrong gets corrected and you know what happened to avoid it in the future. This company is the only one I have EVER worked at that makes me feel like I am a member of one large family and it's funny its all over the net. I have worked where you are physically around others and felt more like an outsider than ever! This company partners with Make A Wish, it also has employee assistance programs that can help you out once a year not to mention the travel perks oh wait did I say that already! Plus other community organizations it helps and the other wonderful things it does! I look to be here for a VERY long time, I enjoy making people happy and finding good deals and sending people on vacation is a great way to do that. There are tons of resources at your fingertips and you get 6 weeks of pd training! I worked 92 hours, because I stayed over booking guests and with the 6% I have taken out in 401K and then my ins that is taken out for my son and I, I NET almost 1300$. That's in 2 weeks! In my PJ's sipping coffee! So this job is what you make of it! No I don't make that every paycheck but it pays my bills and we are doing good...so if you have an open mind, a great (not negative attitude) and you like helping others then this is the company for you! You have no lunch costs out, you have no gas cost or wear and tear on your car, or work clothes, I pay for internet. I don't care I love WTH and all of the people that work here. You just have to have the right attitude and everyone I have asked for help has helped and not belittled me! My typical day, I log in, check my voicemail's and emails, look at the people I need to call back and start taking and making calls. You get 2 15 min breaks pd and an hour unpaid lunch. BUT still you are in your jammies and in the comforts of your own home. I talk to all different types of people and not only do I book cruises I get to do land vacation packages and airfare as well. I enjoy making people happy and this is the way to do it for me, I was a nurses aide for 25 years and tore myself up, so I had to change careers and wanted to still be able to help people and this was it!less
Whats not to like about working from home and having a great team to work with?
Awesome job with excellent job benefits- both fringe and compensatory
Cruise Customer Service (Former Employee) – Wilmington, MA – May 6, 2016
Answering inbound service calls, pulling customers booking by either their name,booking ID, or telephone number. I learned a lot of patience. You learn to take in a lot of deep breaths between calls. This helps so you don't accidentally yell at a customer. The hardest part of the job is explaining to a customer why you have to charge them cancellation fees. The most enjoyable part of the were the "Seminars at Sea" or Class on on Cruise Ships- You would be booked on a cruise line for a week and go learn.
A typical work day is staying on the phones with clients who are looking to book a cruise. I have to work with the client, the cruise line and my managers as well. The hardest part of the job is to make everyone happy - the customer - cruise line - my supervisor. I've been working on a metric system which can be very stressful. The most enjoyable is meeting new people and obtaining my goals and of course making my clients happy where they would always come back to me for their next vacation. I'm happy in this field, as I have been in the cruise industry for 30 years.
Getting great rates on cruises and land packages.
Changing our pay scale, what they call tweeking it to a lower amount
BEWARE! This company has NO loyalty to its employees!
Expert Travel Professional / Trainer (Current Employee) – Taylors, SC – March 2, 2016
Treat your employees with the same respect you give to your customers. You go out of your way to give customers promised things so that negative word of mouth does not make you look bad, but you forget it is YOUR agents who are doing ALL of the work.
There are NO Pros to list, There are NO Pros to list, There are NO Pros to list at ALL.
They promise you everything you want to hear, you build a solid book of business then they send you on your way and keep your customers.
Outbound Customer Care Agent (Current Employee) – Orlando, FL – January 28, 2016
World Travel Holdings is a great place to work at. I have been employed here for 7 plus years. I have experienced many different opportunities while here at WTH. They have been very supportive through my employment here. Management changes are made often. Compensation could be a little better. Job security sometimes feels shakey. If you express an opinion and they meaning upper manangement does not agree or like it you will end up on the bad list. Seniority does not weigh much. When it comes to scheduling someone with less seniority gets the schedule they want and you with more seniority does not. Also office politics are abound. Upper management is promoted without anyone else knowing that the position was even available.
A virtual agent. Worked from home answering incoming phone calls from customers interested in booking a cruise vacation. Management was there for support and ongoing training. Very supportive. No direct contact with co-workers as we all worked from our homes.The job was not hard at all. It was enjoyable.
Travel Pro (Former Employee) – Virginia Beach, VA – July 20, 2015
This company does massive hiring each year and let majority of the people go or people quit all the time due to bad management and hours. Company has a very high turnover rate. Over 90% turnover in the first year.
The management are not very honest and very secretive and you will never know if your job is in jeopardy.
Very minimal pay for the hours you work.
Training is okay, they try to sell you a bill of goods so you will stay at the company, but you will find out it's false advertisement.
The worst company I have ever worked for.
training is okay because they tell you wonderful about the company, but once you start working there you realize they were false.
minimal pay for long hours, stressful, intimidation style management, customers wanting free cruises.
Travel Pro (Former Employee) – Denton, TX – March 7, 2015
Hires with knowledge that it will be a life long career, but will not need 80% of people after Wave Season is over. Set you through training for 6 weeks and then allow you to work minimal after the demanding months.
Manager, Workforce Management and Operations (Former Employee) – Virginia Beach, VA – September 8, 2014
They simply don't care, no constancy and show favoritism only if you're a yes person. Communication is an issue, pay doesn't always seem fair, double standards with some managers and supervisors, not all departments are always treated equally which can make people feel undervalued.
work at home
improve communication between departments, model the behavior that you want your direct reports to display - "do as i say, not as i do" doesn't work well.