Blended technical support
BLENDED TECHNICAL SUPPORT (Former Employee) – Roswell, GA – March 21, 2015
Received inbound calls from merchants and account executives in a 24hour fast pace call center. Responsible for trouble-shooting, building, configuring and programming credit card terminals for merchant’s specific needs. Deployed replacement equipment and supplies when needed. Provide sound judgment when issuing debits, credits and negotiating processing rates and fees. Assist with researching and resolving merchant’s billing statements, bank funding, deposits, ACH rejects, batch settlements, chargebacks, and PCI Compliances. Trained new personnel on successful phone soft skills, and call center adherence standards.
Loved my customers and my Operation Manager and Director
Not enough communication between departments.