Rewarding work, poor company structure for an employee.
Field Specialist (Former Employee) – Helena, MT – August 15, 2016
Get up at 6:30, log in to portal to see if you have jobs waiting. Schedule jobs, then wait for parts and then go do jobs. Waiting for parts is not included in hours worked. I learned a lot about computer hardware, doing repairs and just how simple it has become. Coworkers are few an far between. You cover a large area by yourself. Hardest part of the job, making a living doing it. Best part of the job, knowledge and experience gained.
Working on Computers, Certificates available to obtain. Lots of off time, to spend with family (also a con, no work, no pay).
No hours (part time hours, to keep from paying benefits), using your own vehicle for travel, poor compensation of mileage. Lack of support from management.
PC Field Technician (Former Employee) – Tewksbury, MA – March 31, 2016
Enjoyed working from home and being in control of my day to day activities and understanding customers. Managers and supervisors were very detailed, helpful and on time with everything. Representatives at fedEx were very helpful and knowing us technicians were on a timely schedule for the day. Overall, great company to work for...
Very little interaction with other company employees and supervisors, every thing was managed remotely from Chicago/Florida HQ
Worldwide tech (Former Employee) – Tewksbury, MA – March 25, 2016
99 % of the times I have to works as independent, the company supply the calls via internet and listed in the WO. the company also provide a storage room on a public storage where they send the parts that will be necessary for the repair, and at the end of the day I have pack control and return parts and send service order completes. The company maintain contact with us via phone, mostly trough the supervisor, who solve problems with parts and customers when it was needed. the work was OK the only setback was the need to use our own vehicle and the company always finding ways avoid the expenses on mileage according to the industry standards making tax prepare very complicated and increasing the cost of it.
. The company was very solid and provide us job when other companies were filling for bankruptcy
No recognition, always was avoiding to pay for the car/mileage expenses under Industry standards
Field Service Technician (Former Employee) – Champaign, IL – December 31, 2015
No review provided. Requesting to not leave additional comments about this position.
Company changed hands multiple times and as a result the overall direction from management was not clear, and this also affected the ability of those whom Worldwide Tech Services held contracts with to offer consistent work to the company.
Senior Field Engineer (Former Employee) – St. Louis, MO – December 5, 2015
one of three hughes network certified service technicians. day started at 7 am, printed my calls from home and left to pick up parts and schedule the service times. day ended around 8-9pm. covered within 5 hours of st. louis. Also fully certified to work on all dell pcs, laptops, and servers.
Good if you're with the parent company, Not good if you're a contractor
Field Service Technician-Independent Contractor (Current Employee) – Van Buren, AR – July 30, 2015
WWTS hourly employees get benefits,perks,transportation,and good training. If you're hired as an independent contractor through some of the smaller contracting companies, you are in for a different world entirely. The training is extremely scattered and much less than sufficient. There are no benefits. The work is extremely unreliable and as you work per contract can go through droughts. There is nearly no direction or protocol for closing and nothing is uniform. You will be making judgement calls with no direction on a daily basis. This is fine when you work as a field technician, that's to be expected. The problem is when you have to guess how much you'll make, how to close a job on the extremely scattered portal you must use, how each individual company handles returns. The work is really fun, the company is an absolute logistical nightmare. THIS ONLY APPLIES TO INDEPENDENT CONTRACTORS! If you are hired DIRECTLY as a worldwide tech services field technician the job is very fun and well structured if you are technically inclined. Wish I had known before I wasted my time..
Work/Life Balance. Fun work
No benefits, Unreliable hours and pay, Horrible organization for training and job closing, Absolutely clueless management.
Productive and fun, doing the things you love, and meeting great people.
Engineer (Former Employee) – Tewksbury, MA – March 7, 2015
First thing in the morning, I get my work assignments from the web portal. Call my customers and make appointments. Then I head out to pickup the parts to the services with. I learned time management and how to recognize issues and repair many different kinds of computers, printers, and TV's. The hardest part has to be driving 4 hours to do 2 assignments and driving 4 hours back home. The most enjoyable part of the job is getting the issues resolved the first time.
Worldwide Tech Services (Current Employee) – Tewksbury, MA – February 11, 2015
I only worked here for a few months until they decided to lay off everyone in my dept. and go in a different direction with the position. I have heard that they have done this a few other times. I would say that the work environment is not stable
*Accept & print work-orders for customers/clients *Call & schedule with the customers/clients for the repair *Pick up parts and arrive on time *Complete the repair to make the customer satisfied *Package & return parts used & unused
Driving around to amazing locations you normally wouldn't go.
Field Service Electronic Technician (Former Employee) – southeastern ma.and R.I. – January 16, 2015
very stressful place to work learned something new every day management has been on decline for the last 10 years. co-workers all hard working good people put on short time constraints with large amount of miles between calls. the people i worked with.
QualXServ Service Partner (Former Employee) – Miami, FL – October 16, 2014
WWTS was a great company to work for. The managers I interacted with were very nice and wonderful to work with. They provided all materials and training needed. They also provided opportunities for Dell and IBM certifications.
It's good work but the managers don't care about much. I learned a lot on the job, and it made me a better Tech. They can't keep employees on staff because they don't know how to treat them. You receive the jobs through a web portal, and you need to set up appointments. You pick up the parts at the UPS Store, or FEDEX. You would drive to the destination and do the repairs on Tv's, computers, or printers. I truly like the work but it wasn't worth what they paid you.
Working hours, and the work involved
Poor management, Terrible pay, Company only cares about themselves.
Working for WWTS was better than a stick in the eye. I guess
Field Tech (Former Employee) – Western, New York – April 2, 2014
I worked for WWTS for a little over a month. In the morning you would collect your one job. The attempt to contact and arrange an appointment with a client. Clients often wanted you to work after 6:00 PM. You would then travel to job site and perform work, order additional parts if needed. Then return unused or used parts as required.
I was not impressed by the process they have in place and very surprised Dell and IBM are doing business with a company that operates like this. It would basically take an 8 to 10 hour day to obtain 2 to 4 hours of pay. The longest day I had was 5 hours. Training was very sloppy and materials were incomplete and very rushed. Questions went unanswered by trainers but then by managers.
I did finally end up meeting some of my co-workers who were forced from full time positions to work part time like myself. Despite the story WWTS feeds you the expenses that you incur will not be tax deductible unless they are 10% of some magical UN-obtainable number. So basically not a wise choice for employment.
Extremely process oriented and completely remote operation
Field Service Engineer (Former Employee) – New Orleans – February 24, 2014
This company supports warranty repairs to DELL, IBM, HP, SONY and other name brand computers, TV's, printers and an abundance of consumer and business technology. Their work process is streamlined and well tested to a point where anyone with intelligence, handy with hand tools and a car can perform first rate repair work. The days start with parts collection or in lucky case, the parts are sent to the site. Then the rest of the day is spent contacting the customers to arrange a site visit, travelling to site and replacing parts. You need to be organised enough to schedule the jobs in appropriate order which can be difficult if the customers work or are away form the equipment during the day. The hardest part is working alone and never getting to know co-workers. It is offset by meeting an abundance of clients for all demographics and some often extremely dubious living conditions.
Not being paid for driving time or mileage. Working alone. Unpaid paperwork time.
Satisfying job as you are working directly with end users
Customer Service Rep (Former Employee) – Winchester, VA – December 28, 2013
Worked from home, no office in area. Picked up parts from UPS and Fedx for small computer business. Drove van stocked with parts for the Hughes satellite contract. Management located around the country but mainly in Tewksbury, MA. The job was enjoyable due to the fact that you were interfacing with people in their homes and you were genuinely satisfied that you could make a difference with the end user. It was a pleasure to work with the other techs as we all helped each other so that if anything was misunderstood there was always someone there to confer with and straighten out any problems.