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Worldwide Tech Services
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15 reviews

Worldwide Tech Services Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
Compensation/Benefits
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Working for WWTS was better than a stick in the eye. I guess
Field Tech (Former Employee), Western, New YorkApril 2, 2014
Pros: i got to work from home for 1 hour a day.
Cons: i think the cons were running the place.
I worked for WWTS for a little over a month. In the morning you would collect your one job. The attempt to contact and arrange an appointment with a client. Clients often wanted you to work after 6:00 PM. You would then travel to job site and perform work, order additional parts if needed. Then return unused or used parts as required.

I was not impressed – more... by the process they have in place and very surprised Dell and IBM are doing business with a company that operates like this. It would basically take an 8 to 10 hour day to obtain 2 to 4 hours of pay. The longest day I had was 5 hours. Training was very sloppy and materials were incomplete and very rushed. Questions went unanswered by trainers but then by managers.

I did finally end up meeting some of my co-workers who were forced from full time positions to work part time like myself. Despite the story WWTS feeds you the expenses that you incur will not be tax deductible unless they are 10% of some magical UN-obtainable number. So basically not a wise choice for employment. – less
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Extremely process oriented and completely remote operation
Field Service Engineer (Former Employee), New OrleansFebruary 24, 2014
Pros: organisation
Cons: not being paid for driving time or mileage. working alone. unpaid paperwork time.
This company supports warranty repairs to DELL, IBM, HP, SONY and other name brand computers, TV's, printers and an abundance of consumer and business technology. Their work process is streamlined and well tested to a point where anyone with intelligence, handy with hand tools and a car can perform first rate repair work. The days start with parts collection – more... or in lucky case, the parts are sent to the site. Then the rest of the day is spent contacting the customers to arrange a site visit, travelling to site and replacing parts. You need to be organised enough to schedule the jobs in appropriate order which can be difficult if the customers work or are away form the equipment during the day. The hardest part is working alone and never getting to know co-workers. It is offset by meeting an abundance of clients for all demographics and some often extremely dubious living conditions. – less
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Computers are a passion
Field Specialist (Former Employee), Tewksbury, MAJanuary 13, 2014
I like computers and everything to do with them had a lot of driving but didn't get a lot of hours
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Good work/life balance
Field Service Specialist (Former Employee), Greater Chicago AreaDecember 28, 2013
Pros: flexibility
Cons: no advancement or steady scheduling which leads to layoffs.
I loved the flexibility with the job. There was no chance of advancement with the company. Management was okay. I mostly enjoyed the friendly customer encounters and helpful coworkers.
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Satisfying job as you are working directly with end users
Customer Service Rep (Former Employee), Winchester, VADecember 28, 2013
Worked from home, no office in area. Picked up parts from UPS and Fedx for small computer business. Drove van stocked with parts for the Hughes satellite contract.
Management located around the country but mainly in Tewksbury, MA. The job was enjoyable due to the fact that you were interfacing with people in their homes and you were genuinely satisfied – more... that you could make a difference with the end user.
It was a pleasure to work with the other techs as we all helped each other so that if anything was misunderstood there was always someone there to confer with and straighten out any problems. – less
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Enjoy working here
Field Specialist (Current Employee), Plano TXSeptember 15, 2013
Pros: flexible schedule
Cons: no benefits for part time
Part time no benefits work from home call customers to arrange a day and time to meet at there home or business to repair laptop, desktop, or TV for varies company's like dell, Sony, IBM, Lenovo, Vizio, Sharp, and others.
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Warranty repair of Dell computers and TV's
Field Engineer/Quality Support Partner (Former Employee), Syracuse, NYAugust 25, 2013
Pros: got see a lot of different people
Cons: not a constant work flow, and unre-imbursted travel.
When there was enough calls it was a very nice place to work. When the calls were light it wasn't worth the travel at $31.50 per call for 2 t0 3 hours work plus travel.
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Road Job with adjustable hours
Field Engineer Level 2/ Trainer (Former Employee), Tewksbury, MAFebruary 24, 2013
Employees schedule appointments for the convenience of their customer and for the employee. Travel and repair consumer electronics in the customers home. Managing incoming parts and return parts. Training when there is no call volume. Management has little affect on your day to day operations unless you do something wrong. The hardest part of the job – more... is dealing with upset customers. The most enjoyable part of the job is not having a boss over your shoulder watching your every move, – less
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Road Job with adjustable hours
Field Engineer Level 2/ Trainer (Former Employee), Tewksbury, MAFebruary 24, 2013
Employees schedule appointments for the convenience of their customer and for the employee. Travel and repair consumer electronics in the customers home. Managing incoming parts and return parts. Training when there is no call volume. Management has little affect on your day to day operations unless you do something wrong. The hardest part of the job – more... is dealing with upset customers. The most enjoyable part of the job is not having a boss over your shoulder watching your every move, – less
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Traveling IT Support Technician
Field Service Technician (Former Employee), Tewksbury, MADecember 5, 2012
Provider of mobile IT support for home and office based contracts including computer, printer and TV repair for: Dell, Sony, HP, and IBM.
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challenging, you will become experts in fixing computers
Service Technician (Former Employee), Tewksbury, MADecember 2, 2012
Pros: you learn everyday
Cons: not enough calls
The job is challenging and everyday is different. I love the work aside from fixing computers you also learn new technology and meet people.
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Little value placed on employee's.
Management Supervisor (Former Employee), Tewksbury, MASeptember 29, 2012
Pros: it's a paycheck.
Cons: lack of value placed on emplyees by the company. the companies only interest is to their investors.
Very little support from management and lack of direction to accomplish the demands placed on it's emplyees.
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Work your own scheduale and travel a lot
On-Site Field Technician (Former Employee), Tewksbury, MASeptember 24, 2012
Paid by the job and paid for mileage. Set own scheduale but lots of driving.
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Field Operations
Break/fix (Current Employee), FLJune 13, 2012
Support Dell, Sony, & IBM, Consumer, and Business divisions. Diagnose, and isolate computer hardware issues, on workstations, and notebooks. Repair and maintain computers and servers. My responsibilities may extend to, and include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks. – more... I operate, in a variety of settings, encompassing public, private, and government agencies.. While computer hardware configuration varies widely, I work with five general categories of hardware; desktop computers, laptops, servers, computer clusters. I also work with and occasionally repair a range of peripherals, including input devices, data storage devices such as internal and external hard drives and disk arrays. – less