The job allowed complete autonomy
Field Technician (Former Employee) – Kekaha, HI – December 30, 2016
The best virtual company experience I have ever had. They didn't start out as what looked like a good experience. As the company evolved and they grew and took on new customers it quickly became a wonderful place to work.
A typical day at work was never too busy for me. I would check the work orders on line and accept them based on how correct they were. I would coordinate with the end user based on the parts availability and schedule the repair around what worked best for the 2 of us.
I was required to keep up with the latest certifications for Dell, IBM, Lenovo, Sony, HP, Apple and Lexmark. The real learning was on site in front of the customer but the manuals were all available and it was great being able to educate myself prior to the repair.
Management was non existent. I never meet any of the management face to face as none of them were in the state of Hawaii.
In the beginning I was sent a senior tech from Oahu to help get me going and figure out the online software. After the one day experience, the only other time I met other techs was when I came up on a unit that I had not been certified on. In the 4 and a half years working with WWTS I only met 3 employees face to face.
If you are a self starter and enjoy helping people through their rough spots with computers, this is a great place to be. The only down side is that even though you are reviewed yearly and don't mess up, but showed that you where a valuable asset to WWTS they never increased the salary. I found that to be unbelievable in today's economy.
Autonomy, no boss breathing down my neck.
Not even a hint of advancement, financially or career wise.