Total Loss Field Adjuster (Former Employee) – Birmingham, AL – October 18, 2017
Great company for adjusters starting out. They do not mind giving first time adjusters a chance to show and prove their skills. Management really does their best to help you understand what you are doing.
IA Desk Adjuster (Former Employee) – Hammond, LA – February 27, 2018
I worked as a desk adjuster after Hurricane Matthew. I was located in the Atlanta GA area, contracting through State Farm. This position held 12 hours a day, every day for two weeks, then it was 12 hours for 6 days until the contract is complete. DO NOT I repeat DO NOT LEAVE on your own as you will be blacklisted and placed on the DNR List (Do Not Rehire).
I enjoyed working for Worley, the pace was fast, I worked independently daily, they communicated their expectations and provided the training necessary for me to succeed, they provided Xactimate and Settle Assist training, inspectors met and shared experiences that were useful, they allowed us to go home some weekends, they were concerned about our success as individuals and not just for the company, earning a decent income was based on our ability to work long hours, my greatest challenge was finding lodging.
The opportunity to have a positive impact on the lives of people, learning new skills
The challenge of long-term lodging, relocating about every 3 -4 days.
Auto Trainer (Former Employee) – Various Locations – January 6, 2018
They pay less than other independent firms. They don't promote the most qualified people, just people who like to brown nose. They get their feelings hurt if you decide to go work for another IA firm. They use intimidation to get their employees to do what they want. My first project working for them was the BP Oil Spill. They advised us to not make eye contact w/ the project manager and the owner (seriously). Far from a family culture. So many better IA firms out there. Plus they have lawsuits for not paying their employees fairly which you can find online.
Independent Property Adjuster (Former Employee) – Duluth, GA – October 16, 2017
Great job, lots of traveling, great people better pay. Just wish the job lasted a bit longer than it did. I will go back in a heartbeat. Not enough time to learn all the computer systems and I understand being catastrophe work sometimes there's not enough time for training.
General Adjuster (Former Employee) – Kansas City, MO – July 20, 2017
Based on experience working with the Commercial Specialty Department (CSD).
This company seeks volume over quality, I worked for a GA firm that was purchased by Worley who slowly changed our workload from that of high quality clients to low paying volume based clients. It is unfortunate that business development has steered the company in this direction. I was seeking to be a large loss / General Adjuster and I quickly found out that Worley as a company dwells in the small loss, volume based claims.
Most employees are now hired on as 1099s even though they advertise as having a GA staff, they simply have a couple GAs review files that the 1099s produce.
Seldom was my hard work or high earnings acknowledged by management. It was always "you need to put more time in" or "we need you to bill more hours". Working at Worley is a way of life, not a job. There is little balance between work and life outside of work. I went on several unpaid vacations and was told that it would be a good time to catch up on work. These guys are relentless.
You can make a good living if you put in the hours but the bad thing is that there are no raises, no opportunities for advancement and a highly changing work schedule. I worked in this industry for 10+ years and have never received a raise, they define glass ceiling. The money you can make is based soley off of the amount of claims coming in and if marketing or business development are not bringing the claims in then you don't work.
I know i have been pretty sour in my review here, but there is one good thing about thismore... company. If you know the industry and are between jobs, you can get a temporary position here at Worley and make decent money while you look for another place to work.
Overall this company is like a revolving door, people are coming and going all the time. It's a great prospect for newcomers to the industry but supports no long term growth. New Adjusters will find a good place to earn a living and after a few years realize that they will be stuck at the starting point for the entirety of their career at Worley.less
Work really hard, earn a decent living, work from home
glass ceiling, horrible management, mainstay is volume based work or small claims
Customer Service Representative (Current Employee) – Plano, TX – May 9, 2017
Worley is a good place to work asan adjuster and you live near your job site. The customer service positions are a little stressful, bacause some timesthey do not let you know wheather are not you will be getting an extention until the week before the contract is up. It is better if you get hired directly on to a company if you are going todo customer service, because sometime the rules of worley and of the company you are contractingthrough are different. The typical work day varies depending on your position, computer only customer service is stress free, while being on the phone can be extremely stressful.
Independent Adjuster (Former Employee) – New Jersey – January 9, 2017
Worley has been a great starting place for the insurance field, most days of deployment are very busy, meet a lot of new people on a daily basis. Worley has above average training. The managers that I have had the privilege to work with have been great, incouraging and informative as to what is expected. The co-workers have become very good friends, almost family.
State Farm Agent (Former Employee) – Irving, TX – June 23, 2016
It not away easy to take a call for someone who has loss everything in a fire or a weather cat. You sometime have to put yourself in there shoes. Understand that you are the first voice of hope for that customer. An that you need to make them feel welcome with state farm like family.
– Reviewed and process claims, evaluated losses and sent out for payment
Independent Catastrophic Insurance Adjuster (Former Employee) – Hammond, LA and Foley, AL and Gulf Shores, AL – April 22, 2016
Received calls from claimants, answered questions, listened to Claimants comments and notified proper personnel if needed. Informed Claimants of documentation needed for filing a claim. Informed Claimant of site locations/phone numbers, and what documents needed or address to send documents in for processing. • Claim Adjuster – Reviewed and process claims, evaluated losses and sent out for payment, informed Claimants of missing documents needed to process claim, informed claimant of status of claims.
Seeing it thru when client received payment for losses
Claims Evaluation Specialist (Former Employee) – Hammond, LA – November 4, 2015
Lot of money for a little work. Job was contract to help people and business file claims for loss income. You never knew if you you were going to be cut. A total political job of who you knew. Most co-workers were great,made life long friends.