⦁ Responsible for the success of implementation of large to small telecom, network, and voice projects.
⦁ Configured and maintained Cisco Call Manager, Unity and related Cisco Unified Communications configurations.
⦁ Managed Cisco's IP telephony and IPCC Contact Center Enterprise.
⦁ Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.
⦁ Responsible for maintaining and supporting corporate LAN/WAN infrastructure for multiple job sites
⦁ Provided Technical Supports DNS, DHCP, SMTP, SNMP, TCP/IP, VLANs/VTP on Local Network Area (LAN)/WAN issues.
⦁ Performed add/move/change switch ports to VLANs according to required access levels.
⦁ Configure and troubleshoot cisco routing protocols (OSPF, EIGRP and static routing, BGP, route-map).
⦁ Responsible for replacement of Cisco switch 1900s and 2900s and creation of VLAN to meet PCI requirement.