WSFS Bank Employee Reviews

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Look somewhere else
Personal Banker (Former Employee) –  DelawareApril 25, 2017
Work is fun depending on who you are working with, if you are in a bad branch, your life will SUCK. You will drag yourself to work every single day. For the work they require you to do, you are definitely underpaid. You can work at discover or capital one, do less and make more. The RM is a joke, if he doesnt like you, you will know. They do have great benefits though, and pto is nice. Other than that, nah bro.
Pros
An hour break lunch, can be fun if you have a good team
Cons
if management doesnt like you, they will treat you horribly
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its an ok place
Personal Banker (Former Employee) –  New Castle, DEMarch 29, 2017
it has its ups and downs for sure. overall great company could use some changes to make everyone happy overall. it is a small bank end of the day so have to look at it that way.
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Branches Depend
Personal Banker (Former Employee) –  Wilmington, DEJanuary 12, 2017
Loved working here but many branches have cliques you don't notice till you pick a home branch. Lots of favoritism but overall an okay work place. Not the worst or best... but gets the bills paid. Also lots of unrealistic goals per month, seeing 99% of the time it's the same customer or if not a customer, most likely have already been spoken to about products.
Pros
Pays Bills
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An energetic Bank who does care about its employees
DIRECTOR OF LOAN REVIEW, VP (Former Employee) –  Wilmington, DEDecember 20, 2016
The Bank is heavily involved in the community and encourages employees to be involved. The Management Team and the Board of Directors have grown the Bank strategically and responsibly.
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fast paced
Personal Banker I (Current Employee) –  Wilmington, DEOctober 4, 2016
Customers are friendly,and bankers hours are not bankers hours anymore, fast paced atmosphere, co workers do not work well with each
Pros
lunch
Cons
brown nosing
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Focusing On Wrong Things While Pushing "Fun" Culture
Mid Level Manager (Current Employee) –  Southeast PAOctober 1, 2016
There's a fun atmosphere that's genuine, legitimate, and authentic. Then there's faux, manufactured, "forced" fun. Unfortunately, WSFS falls into the latter category. It has a great history but over the past several years it is failing to retain good talent while becoming a sales-driven bank (like every other bank) and not focusing on the basics of what customers really want in a bank: A place they can trust to put their money, trust with good financial advice, and not getting sales pressured.

The culture is night-and-day between the branches and back office, who probably enjoy their jobs more and seem to have a better time of it than the branch personnel do.

The CEO is too busy touring around taking photos of his travels to focus on absorbing three banks in three years and helping steer the ship to success.

The bank can be very successful in Philadelphia but, like every other regional to large bank, it falls into the trappings of focusing on brand and slogans while not giving its talent confidence and the space to be successful. The communication from higher levels on down has been atrocious and inconsistent, again focusing on the wrong things.
Pros
Pay is better than most banks
Cons
Communication, management
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Over worked and under paid
Personal Banker I (Former Employee) –  Milford, DEJuly 8, 2016
I was working 6 days a week for months. Only getting one weekend off per month for about 4 months I was getting burnt out. As long as, you don't voice your opinion everything is good. I have seen a lot of people come and go in this company.
Pros
Locations close by
Cons
Poor management - over worked and underpaid
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Great work/life balance and culture
Sales Associate (Former Employee) –  PAMay 4, 2016
Really try to make sure you are happy and the right fit for position. Focused on Human Capital and having a comfortable work environment
Pros
Company culture focus on employee satisfaction as well as customers
Cons
Health insurance is really high.
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Productive and fun Workplace
Personal Banker II (Current Employee) –  New Castle, DEJanuary 29, 2016
The Company has many Training programs to help develop their associates. WSFS also tries to make your workplace fun. They seem to frown upon promoting from within and hire outside of the Bank for upper Management positions as well as Back office Positions, rather than giving the associates that want to move up a chance to.
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fun job
receptionist (Former Employee) –  Newark, DEDecember 22, 2015
May, 2014 Cash Connect Newark, DE
Receptionist
▪ Welcomes visitors by greeting them, in person or on the telephone
▪ Maintains safe and clean reception area by complying with procedures, rules, and regulations
▪ Contributes to team effort by accomplishing related results as needed.
Pros
holiday parties
Cons
non
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productive, fun workplace , everyone helps each other so that the Customer is not affected
NIGHT SUPERVISOR (Current Employee) –  409 Silverside RdDecember 18, 2015
keying deposit verifying amounts ,Accounts and import files to FED and WELLS balancing work and doing EOD Processing. check for duplicates create EOD spread sheet. Send emails to Managers on how the night went
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Claims to be something they're not...
Personal Banker I (Former Employee) –  DelawareAugust 14, 2015
WSFS claims to be a bank that views its employees as "more than just a number"....yeah right. If you have anything to complain about at all, you might as well start looking for a new job. That's exactly what happened to me. My complaints about one of their training staff went not just completely unheeded, but I was basically told that this guy had been working with them for ten plus years, so shut up. They "chose to transition me from the bank" due to two minor customer complaints, where my actions were backed by company policy. There was little coaching. There was no probation period or suspension. No. Instead, they chose to fire a bride who was only 54 days away from her wedding at the time, and also a diabetic who was on their insurance benefits without any warning.
Pros
Free food. Offers direct deposit and almost immediate benefits/PTO
Cons
Everything else
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Family oriented workplace, largest ATM network in Delaware
Financial Advisor (Current Employee) –  Newark, DEJuly 27, 2015
WSFS is an excellent place to work. They not only value their customers they value their employees. They DON'T product push!
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Great work environment and helpful/encouraging management.
Internship Program - WSFS Bank (Former Employee) –  Wilmington, DEMarch 23, 2015
Greatly enjoyed my time with WSFS Bank. Felt like I was a meaningful part of the organization. Great environment and management.
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Fast paced work environment.
Administrative Assistant (Former Employee) –  Wilmington, DESeptember 29, 2014
Customer satisfaction a priority. Friendly staff. Training could have been more in depth.
Pros
Flexible hours.
Cons
job security.
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moderate
Floating Personal Banker (Former Employee) –  new casle deAugust 13, 2014
It s no the right fit for everyone. People come and go. I would recommend it.
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Good place to work
Personal Banker II, Media Branch (Current Employee) –  Media, PAJuly 29, 2014
Good place to work. Great job atmosphere. Enjoy my time here.
Pros
Environment
Cons
Wages
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A solid business to work for
Accounting Specialist, Controllers Dept (Former Employee) –  Wilmington, DEJuly 21, 2014
A typical day at work included morning reconciling for the Trust department. Deposits, and then special project assistance.
Pros
Good resource access
Cons
No scheduled breaks
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Great bank to learn from to further your career and find success in the business world.
Intern (Current Employee) –  Wilmington, DEJuly 7, 2014
WSFS Bank truly cares about its employees. It is a great place to work because of the family environment that is created throughout the entire bank. I interned in three different departments in the bank and each one was very unique and interesting. Each one taught me a lot of interesting things about the bank and where I would find success in the banking world based off of my own skills and experience.
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Results Driven Bank
Loan Adjuster II (Former Employee) –  Wilmington, DEApril 18, 2014
My day started reviewing prior days reports for any errors to be fixed . Reviewed accounts in que and on general ledger, Contacted client to secure late mortgage payments and set up repayment plan to avoid forclosure.Reported late payments to Sallie Mae. Attended staff meeting when necessary. Hard part sometimes getting in touch with the client to set up a repayment plan .
Pros
Free Lunches
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Overall rating

3.8
Based on 31 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
3.7
Job Security/Advancement
3.5
Management
3.7
Culture
3.9