Focusing On Wrong Things While Pushing "Fun" Culture
Mid Level Manager (Current Employee) – Southeast PA – October 1, 2016
There's a fun atmosphere that's genuine, legitimate, and authentic. Then there's faux, manufactured, "forced" fun. Unfortunately, WSFS falls into the latter category. It has a great history but over the past several years it is failing to retain good talent while becoming a sales-driven bank (like every other bank) and not focusing on the basics of what customers really want in a bank: A place they can trust to put their money, trust with good financial advice, and not getting sales pressured.
The culture is night-and-day between the branches and back office, who probably enjoy their jobs more and seem to have a better time of it than the branch personnel do.
The CEO is too busy touring around taking photos of his travels to focus on absorbing three banks in three years and helping steer the ship to success.
The bank can be very successful in Philadelphia but, like every other regional to large bank, it falls into the trappings of focusing on brand and slogans while not giving its talent confidence and the space to be successful. The communication from higher levels on down has been atrocious and inconsistent, again focusing on the wrong things.
Pay is better than most banks