Pros: lower level management team that was strong, customer service given to guest far above standard.
Cons: high turnover, bad business practices, bad gm, bad owners, no money, no materials, no accountability, no organization
This place started off as a IHG property. While an IHG Property it was headed in a great direction as far as customer service, and employee appreciation. Soon after selling this property there was high hopes to move in a positive direction. Already a strong culture, it only needed a physical face lift to the property. That is exactly what did not happen. New owners fired 65% of the staff, then began an extensive renovation, hiring past criminals to do the work. Renovation brought on bad customer reviews and the occupancy of the hotel went down to less then 5 bookings a day. Now 6 months later with poor renovation in the bathrooms and lobby area, renovation has stopped due to funding not being available. So more job cuts, and micromanagement by owners who are never on property. No bills are getting paid, and not supplies for day to day office, kitchen, and housekeeping to do their job. A very unorganized, poor General Manager, who is never available or dressed in a suit. Moral of the employees went from being top contenders awaiting a newly renovated branded hotel. To overworked team with less then the appropriate staff, material, or money to complete any task. Overall a poor facility to work at in this time.