Customer Account Representative, MDx Support Services
XIFIN, Inc. - San Diego, CA

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Job Description

To satisfy XIFIN clients, we are seeking a Client Relations Representative with a understanding of the medical billing and reimbursements process (laboratory billing a plus!) and RCM systems.

You must have the ability to establish strong rapport with XIFIN MDx Support Services clients and effectively manage their profitability on a daily basis. You will have strong interaction with the client and will act as the in-house project manager for the XIFIN team. You must have analytical and problem solving skills, multi-tasking ability and the talent to problem solve effectively and promptly. In addition, you must be self motivated, a self-starter and enjoy working independently.

Job responsibilities will include:

- Serve as the liaison between key XIFIN MDx Support Services accounts and the rest of the company, driving customer satisfaction and cash collections.

- Develop, create, and communicate key metrics for client profitability.

- Effectively implement multiple client SOPs among production billing staff and monitor on a daily basis.

- Advance internal and client customer issues to full and complete resolution.

- Assess and assist in defining customer training needs and delivery options+
Desired Skills & Experience

- An in-depth knowledge of medical reimbursement (laboratory billing a plus!) as it relates to the healthcare world including compliance, OIG regulations and insurance industry practices.

- Hands-on experience with medical billing software and systems, and workflow management.

- Appreciation for the importance of customer service excellence.

- 3+ years work experience in medical reimbursement.

- 3+ years experience in a similar role, with a strong preference for healthcare industry experience.

- 2+ years experience in a fast paced and high growth environment and culture.

- BA/BS degree

Company Description

We are a (SaaS) provider of Revenue Cycle Management (RCM) solutions that enable healthcare providers to improve financial performance through the cloud!

About this company
XIFIN is an innovative software and services company dedicated to optimizing the economics of healthcare. The company’s cloud-based...