A Lot to Learn-Be prepared!!!!
Contact Center Agent (Current Employee) – Eau Claire, WI – June 29, 2016
A typical day, you come in and log in to your phone since that is what is used as your time clock. As soon as you log in to your phone you log in to your computer and get all the screens set up for when you will take your first customer call. emails, schedule(to see when to take breaks, lunch or any thing else you may have been scheduled for during the day) next, bring up the two company software that are used for accessing the customers account or creating a new account, bring up the post it note screen to make notes on when speaking with customers, bring up the companies vast informational for using to answer customers questions-known as CCQR, provides updates to the various state guidelines that are needed to followed dependent upon customers situation.
As I stated there is a LOT TO LEARN
When the company has parties or employee recognition
When nine months are up, new schedule based on adherence, customers surveys will dictate what your new schedule will be