Customer service and billing rep (Former Employee) – Amarillo Tx – December 7, 2013
Xcel energy is a great company to work for as long as your not in the call center. I dealt with daily verbal abuse, which was my job how ever it was very hard to be motivated when the company did not allow any down time and promised benefits after 3 months during the hiring process, and then told us we would have to pass their test. Scheduling was done way in advance so it was hard to get a day off and expectations to take on other work load was ridiculous. The Pay was ok but should have been better for the work being done
Electric and Gas Field Ops Supervisor II (Current Employee) – Aurora, CO – March 20, 2016
Typical days only happen in boring jobs. My days at Xcel Energy are busy and exciting. I have an outline of the things I want to accomplish from day to day but am bombarded with other priorities on an as needed basis. This required me to be flexible and able to adapt while keeping a positive can do attitude.
Manager and co-workers are somewhat negative from time to time, so I task myself with the obligation of picking out positive points of view in their negativity.
The hardest part of the job is setting aside time to spend one on one with my employees in efforts to keep an engaged work force. Their are so many other demands on me I have to make myself set aside the time to stay engaged.
The most enjoyable part of the job is the satisfaction I get from completing projects and seeing the end product and seeing the dedication my employees have to working safely and going home to their families.
great pay, benifits, and advancement opportunities
Senior Accounting Analyst (Current Employee) – Denver, CO – March 17, 2016
I have really enjoyed my career at Xcel Energy. The work life balance is great and there is plenty of opportunity for growth and advancement. Community involvement, education and cross-learning are always encouraged. Overall the company is true to its mission, vision and values with a strong focus on the employee.
Technical Trainer (Current Employee) – Denver, CO – July 5, 2016
Just hit my two year mark with Technical Training in the Energy Supply side and continue to look forward to going to work in the mornings. I have a very supportive supervisor, manager and co-workers. We are constantly bouncing ideas off of each other and solicit feedback, formal and informal, from apprentices and trainees in order to make the material more relevant. I have received full performance bonuses as I am always looking for additional opportunities to challenge myself. After working for the federal government for 20 years, the benefits are not as good but my supervisor allows us to take afternoons off here and there without taking PTO. I also take full advantage of the 40 hours of volunteer paid time off working with veterans.
Senior Associate (Former Employee) – Evergreen, CO – October 21, 2015
I thoroughly enjoyed working at Xcel Energy. I started as an Associate and quickly moved up to Senior Associate. Management's interest is based on the employees. The salary was extremely adequate and the opportunities to progress your career are at your finger tips. I worked closely with the Design, Gas, and Electric Departments and had several opportunities to serve on multiple committees where I was able to expand my knowledge of the company and the service provided to the community.
Great people at working levels (Manager and below). Worse leadership team (Director and above) I've ever worked under.
Operations Manager (Current Employee) – Colorado – June 13, 2016
Many Departments, some are good, some are a terrible place to work. In particular, the High Pressure Gas Department has very poor leadership. Culture is driven by fear for your job and people are always second guessed on the decisions they make, by leaders who have never made those decisions themselves. Despite that, there are incredible crews who know how to operate and maintain the system as professionals, while management simply adds more work that adds zero benefits. I believe this is a result of "Kingdom Building" and hiring too many top level management positions. As a result, they need to create busy work to justify their jobs.
Incredible crews and people from Manager down (a few exceptions)
Poor leadership, not a mutual respect environment, Fear based leadership
Contact Center Agent (Current Employee) – Eau Claire, WI – June 29, 2016
A typical day, you come in and log in to your phone since that is what is used as your time clock. As soon as you log in to your phone you log in to your computer and get all the screens set up for when you will take your first customer call. emails, schedule(to see when to take breaks, lunch or any thing else you may have been scheduled for during the day) next, bring up the two company software that are used for accessing the customers account or creating a new account, bring up the post it note screen to make notes on when speaking with customers, bring up the companies vast informational for using to answer customers questions-known as CCQR, provides updates to the various state guidelines that are needed to followed dependent upon customers situation.
As I stated there is a LOT TO LEARN
When the company has parties or employee recognition
When nine months are up, new schedule based on adherence, customers surveys will dictate what your new schedule will be
Engineer (Current Employee) – Monticello, MN – June 10, 2016
Xcel Energy Nuclear is a good place to work for those interested in a military style of work. There are some projects which require long hours of work, but often engineers have the ability to work 40-50 hours a week. The management team is very young and struggles to fit the needs of their engineers vs. the needs of the company. There are also certain mid management positions which do not stay filled. The hardest part of my job is trying to understand what tasks are priorities and trying to meet schedules in the framework of the nuclear system. The most enjoyable part of the job is the relatively flexible hours.
Flexible hours. Decent compensation for individual contributors
Poor management style. Misunderstanding as to what engineering work takes.
Carpentry Foreman (Current Employee) – Maple Grove, MN – September 22, 2016
A typical day consisted of daily job briefs, time sheets, scheduling, and safety. There I learned how to do drilled piers, concrete foundations, transmission lines, as well as electrical sub stations. Management was minimal in field operations. Co-workers at Excel are dedicated and professional. The most challenging part of working at Excel was incomplete drawings. The most enjoyable part of working at Excel was the employees.
Great Job Culture, lacking in benefits, job security
Billing/Residential Department (Former Employee) – Roseville, MN – September 6, 2016
Xcel Energy was a great company to work for during the time I was there. However, the department I worked for did not have benefits for employees. You had to earn benefits and it was vague in how you were supposed to achieve that. It was not based off years or merit. There were outstanding employees there who worked for the company for more then 10 years and still did not have benefits.
Utility Worker C (Former Employee) – Sioux Falls, SD – August 8, 2016
I only worked for this company for a season as a Utility Worker C but that didn't take away how good the job actually was. This company treats its employees like you are all a family and safety was no issue. If this wasn't just a seasonal job, I will still be working for them today.
The work is mostly paperwork as the company is the provider of energy and does little to no innovation. Employees do not interact as much as they should to stay happy and connected. Not a teamwork culture. People mostly work on their own. Long hours.
Geospatial Data Technician (Current Employee) – Denver, CO – August 24, 2016
Xcel was a great company to work for. The Management was awesome and the culture was a relief after some of the places I'd worked before. They took care of their employees and really made you feel like they cared about you as a person, not just a replaceable cog in the machine.
I learned a lot about the Compliance and Regulatory fields working for a large company. The people were great and very helpful to make my experience meaningful. From working on corporate policies to getting to know co-workers better, it was great to see how much a great work environment really adds to the value of the work you are doing.
Financial Analyst (contractor) (Former Employee) – Denver, CO – September 9, 2016
Management and co-workers were nice. Laid back culture. The company needs to invest more in training and have a more standard policy and procedure across the company. The hardest part of my job was to wait for "busy" people to get the job done.
Natural Gas Surveyor (Current Employee) – Eau Claire, WI – September 6, 2016
Learn gas distribution of a utility company. Interact with the community while performing an important task of checking for any possible gas leaks.Learn what happens when an electrical or gas outage occurs within the community or the whole state.
Administrative Assistant III (Current Employee) – Denver, CO – September 20, 2016
Believes in work/life balance and has excellent benefits. They are great for the community too! The President is a caring, kind and compassionate leader, and that positivity trickles downhill throughout the orgainization.
Lead (Current Employee) – Minneapolis, MN – January 10, 2016
The managers and people are have been helpful in improving the business become more resilient. Lead and primary contact for the enterprise Disaster Recovery exercises with integration between 20+distributed systems applications, mainframe applications and middleware with over 300 onshore and offshore resources from business leaders, management, application owners, support teams and business users.