HR Manager (Former Employee), Denver, CO – November 13, 2013
I was afforded a lot of opportunities during my 5 years at Xcel. Following a company merger, my position was ultimately moved to MN. At that time in career, I was a single parent of 3 small children, so I made a decision in the best interest f my family and did not relocate.
Credit and Collections Specialist (Former Employee), Amarillo, TX – July 16, 2013
Pros: benefits, trainings
Cons: resource management group
If you can withstand the ever changing culture, then you will survive this place. You have a lot of tasks not on your job description, a lot of gray area here. But if you apply yourself and show you are willing to work, it may work in your favor. It is hard job when it comes to collecting and having to speak with people who cannot afford their services. – more... Some of the Team Leads are not fair, but if you just do your job then you will be fine. A lot of opportunities to gain knowledge and good benefits, once you become eligible. Not flexible at all with your time off, very strict timelines. But overall a good company to work for. – less
Always working with management or supervisors to resolve any questions or find resources for them to resolve their issues. I or other co-workers would bounce ideas off each other on certain issues. Our Director would have an open door for final decision making.
I learned to be a team player and to never burn bridges with anyone.
Always juggling priorities – more... to accomplish what needs to be done with customer focus in mind.
Building meaningful relationships with other employees in my department and management and union leadership is the most enjoyable part of the job. – less
Excellent Benefits, hard to advance from certain positions
Business Process Assistant (BPA) III (Current Employee), Welch, MN – June 4, 2013
Pros: excellent benefits, recognition, variety of work
Cons: difficult to advance from within
Xcel Energy is a good company to work for. They have excellent benefits, offer pay raises during hard economic times; and instead of lay-offs they freeze bonuses (including upper mgmt) so that employees retain jobs. Also, they allowed me to log in to online classes while at work (on breaks), and paid for part of my tuition. They offer volunteer ops – more... with Habitat for Humanity, Feed My Starving children, etc. They also partner to get discounts to things like the Cannon Valley Trail, Vikings/Twins/Timberwolves/Wild games, etc. The downside is the advancement. It seems like you have to be 'buddies' with someone in management or have a very specific degree with many years of experience (for example, must have 2 years of supervisor experience before being hired as a supervisor). This makes it very difficult to advance from within, especially since they have moved the pay rates from what I started at to @$10.00/hr less for people starting at the same position. Still, you can't find comparable work for the same pay and benefits anywhere else in the area. – less
Cons: work shifts can change monthly, making it difficult to schedule appointments in advance, highly productive employees are held back from advancement.
Benefits have slowly been taken away or reduced. Customer service is constantly in flux as management team is shuffled on a regular basis. Daily workload is micromanaged and can change at any time due to help needed in other departments. You may be required to be on call in case of weather emergencies without any compensation. High employee turnover – more... in customer contact centers. – less
Data Entry Clerk (Former Employee), Minneapolis, MN – February 20, 2013
Pros: flexibility, great location
Cons: benefits almost non-existent, & pay
A typical day at work would be placing outbound calls to all customers scheduled for disconnection that week & began contacting them first. Attempt to collect a pmt or est. a repayment schedule. I learned of different organizations that will assist with lowincome families, I learned of certain guidelines & laws the power co. can't break pertaining to – more... utility services. Management was okay, I enjoyed my coworkers. The hardest part of the job was attempting to collect on a debt & the customer is non-cooperative & having to place an order to disconnect the services. the most enjoyable part was being able to compromise with the customer & come up with a way, where we receive some type of payment & they receive some type of arrangment to avoid disconnection. – less
Cons: to little consideration given to the needs of middle management
Even though the name Xcel Energy has been around for over ten years there are still groups fighting to hold onto the practices of the former small utility companies that merged to form the larger Xcel Energy Family of Companies. As these last groups are reorganized out of existence the company still feels the pain of transition.
The higher up leaders – more... and the front line workers are amoung the very best of any you could ever hope to work for or with.
Sometimes valuable middle management resources are cut when so many management teams are under reorganization at the same time. – less
Credit and Collections (Former Employee), Alamosa, CO – February 17, 2013
I would go to customers houses that owe a past due balance on their electric and gas accounts. I would try to collect money owed and if not, I would continue to turn off their power. Great job but a little stressful. I had to leave due to family emergencies.
Cashier (Former Employee), Saint Paul, MN – January 24, 2013
Pros: free lunches
Cons: short breaks
Doing cashier, getting the customer to buy all products at the stands, making sure all counters are clean, neat and in order for the customers. Dressing clean and making sure to have all uniforms on. This is a daily/typical day at work. I really enjoyed working at this place. The hardest part of the job; the machine doesn't work well, meaning the cash – more... register, and the machine for ice/ice cream, cheese and other things as well. This will cause the customer to be mad and this is a money issue as well-the items doesn't sell well. – less
Engineering Intern (Former Employee), Amarillo, TX – December 28, 2012
Pros: great coworkers and supervisor
Cons: loud and sometimes hot facility outside the office area.
A typical day involves reviewing any problems with generation systems, creating a root cause analysis, and determining a solution before submitting it to the supervisor in the morning meeting. Once approved, work and purchase orders are made. On occasion trips to other generation facilities within the company's ownership are necessary.
I learned an – more... incredible amount of information about how both natural gas and coal fueled power generation plants operate along with the rules and regulations that are required. – less
have strong safty value , help with healt of employs with weight loss programs and competition teams to make it a challeng , have on site weight room
Maintenance Mechanic Journeyman (Former Employee), Amarillo, TX. Harrington station – December 16, 2012
Pros: good pay and learn a lot and get a lot of class and hands on training
Now remember I can only verify what it was like at my location very different in culture from the rest of work force strong favoritism the ones they like get to go to breaks early and leave back from break late there are two fifteen minute breaks and for most both breaks turn into thirty to forty five minutes each and the half hour lunch break turns – more... into an hour to an hour and a half they go to the locker room at like thirty to forty minutes before time to go home and walking out the gate fifteen to twenty minutes before time employees that r there have been there since they have gotten out of high school and are very spoiled they will through a fit if the coffee is not there all day or if the tea is to strong they are clueless to the real work field and management turns there heads the other way for them to do what they want if you don't fit into there life stile they will get rid of you whether or not you do your job correctly . I have things in my life that most dont and can not go to normal company family functions and so i was singled out now remember i can not talk for the whole company just the power plant that i was at Harrington station they are very unfair i was written up for going out the gate at 3:29 one time and 3:28 one time and 3:30 is quitting time all clocks in the place say a different time other employees change the clocks in the locker and break rooms to go in early or leave late foreman's just turn there heads now given i was in the wrong and deserved to be in trouble for leaving early there are a lot of people should be to but like i said if they don't like you your out they pulled my gate times but not the others there were a few like me that they pulled but they to did not fit in they are racial and discriminative they fired a black man that they had been trying to get rid of for a long time and they just kept him as long as they did for the look that they don't discriminate he was the only black man there they say corporate does the investigations but i think they just say that and turned there head cause i saw anytime someone from corporate was around they acted totally different you can tell an obviousness differences – less