XcelHR Employee Reviews in United States

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Engaged, caring company, great place to work
Recruiter (Current Employee) –  Rockville, MDMay 18, 2016
XcelHR has a family atmosphere. The owners and managers all care about their staff and it shows daily. Everyone is focused on taking care of the customer and providing that personal touch and making connections with all the Clients. I have been given the ability to learn and grow starting from the bottom; working and proving myself as a valuable employee. Co-workers are great, again very caring. The job is only as hard as you make it. Mistakes and errors are going to happen they do every where every day so I look at it as a learning experience when I get to fix something. Owners are making changes for the better with new leadership that genuinely cares, promoting from within when possible, improving on an already great benefit package and compared to other Corporations that I have worked for it doesn't get better than this. My only suggestion is to be more transparent, share more the good, the bad and the ugly with everyone by having monthly town hall meetings.
Pros
Atmosphere, team, Management, Owners
Cons
Be more tranparent and share with the team
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Do Not Recommend
Associate (Former Employee) –  Rockville, MDFebruary 29, 2016
Employees are overworked, under paid, senior management tries to say they care but don't show it with the way they speak to people. They undermine the decisions made by the normal manager. They have no regard for what the every day employee has to do.
Benefits are so-so. No 401K match before. Found out they just started the match back up this year.
Pros
co workers
Cons
management, pay
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Family atmosphere with immediate employees I worked with.
Receptionist (Former Employee) –  Birmingham, ALJanuary 14, 2016
Enjoyed office and staff that I come to work sign in and get to work with minimal supervision. Small office and everyone worked as a team.
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Great employees
Tax Specialist / Benefits Coordinator (Former Employee) –  Rockville, MdNovember 13, 2014
Great location and wonderful co-workers. I learned a lot on behalf of the tax career.
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Fun team environment
Director of Government Services (Current Employee) –  huntsville, alNovember 11, 2014
Great company to work for. Enjoy the management team and co-workers. They really seam to care about their clients.
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Love this company!
Director (Current Employee) –  Rockville MDJune 5, 2014
This company has been a great place to work and grow a career. XcelHR truly cares about its employees and most importantly its customers. They know the importance of team work and modeling their services to clients needs. Not a call center or churn and burn company like other PEOs in the industry. The management team truly cares about the employees and the clients.
Pros
great team! good benefits! stable and growing
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Poor business practices make this a poor place to work
Confidential (Current Employee) –  Rockville, MDJanuary 4, 2014
The typical day at XcelHR consists of "fixing" mistakes that happen daily. Teams are overworked, under appreciated and lack the education, expertise and tools to do their job effectively. The company lacks strong leadership and leads with a "do as I say, no questions asked" approach. Management has created a culture of mistrust between departments, teams feel spied on and afraid to voice concerns. There are many great employees at this company who care about their clients, it is too bad that the company does not care enough about the employees to provide the appropriate resources and support for them to succeed.

The hardest part of this job: keeping a positive attitude.

The most enjoyable part of this job: nothing, the joy was sucked out long ago.
Pros
there is always something new to learn with any job
Cons
poor management, lack of competent leadership, limited resources, poor pay
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High turnover to be expected!
Client Services (Former Employee) –  Rockville, MDDecember 16, 2013
For an HR company, they have a lot of work to do. Issues consist of poor benefits, low compensation, poor management, lack of corporate structure, low moral, and substandard product offerings. They drop the ball continually but no one is held accountable for their mistakes. There is a ton of nepotism and if you question their business practices you are considered to be against the company. They have very little HR practices in place and tend to manage strictly by the bottom line.
Pros
diverse group of co-workers, free parking
Cons
low pay, bad management, poor customer service
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Not a great stable substanial company to work for!
employee (Former Employee) –  Rockville, MDDecember 6, 2013
Advice to Senior Management – Creativity and innovation are practically discouraged. Keep up with the industry norms to stay relevant and to maintain reputability. Teams are overworked and under appreciated with management, its a sink or swim type of environment. Turnover is extremely high and employees are not valued. No training, no raises, no recognition, no performance review or performance management process/policy are in place. Hire experienced executive and line managers to lead the company. Invest in your people, require education and certifications for your payroll, benefits, accounting and HR departments so you can compete competitively in this industry. Value your staff, encourage innovation and creativity and listen to those with experience and expertise in their field.

I would not recommend this company to a friend – I'm not optimistic about the outlook for this company if changes within management do not happen.
Pros
many wonderful employees to work with, good work life balance. great dedicated sales and hr team.
Cons
extremely poor leadership from the vp of operations down to line management who are inexperienced
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Excellent Small Company that treats its Employees and Clients well
Marketing/ Client Relations Intern (Former Employee) –  Hudson, MAOctober 31, 2013
Having several, rather small locations spanning the nation XcelHr offers personal attention to its clients and opportunity to its employees.

Whether you're a permanent employee or summer intern, respect and consideration are shown on all fronts.

Personal office space is given for each employee and there is enough variation in daily tasks to keep your office job interesting.
Pros
opportunity, room for growth, personal attention, excellent ceo
Cons
inadequate support for w@h
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Overall rating

3.3
Based on 11 reviews
5 stars
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.1
Job Security/Advancement
2.9
Management
2.8
Culture
3.4