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1,857 reviews

Xerox Employer Reviews

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HORRIBLE BUG RIDDEN PLACE!!!!!!!!!!!!
Scanner (Former Employee), TNApril 16, 2014
Cons: everything!!!!!
PACKED FULL OF TWO FACED PEOPLE, WORST JOB EVER!!!!!!!!!! RUN FAST FROM THERE TRUST ME ON THAT AND NO ONE IS WHO THEY SEEM!! GOSSIP IS THE JOB REQUIREMENT FOR ALL AND THEY THRIVE ON IT ALL DAY LONG AND THEY ALL ARE TWO FACED TO EACH OTHER!!!!!!!!!! LITERALLY BUGS EVERYWHERE TOO IT IS JUST NASTY!!!!!!
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Forced to quit or change schedule without any warning
Customer service representative (Former Employee), Colorado Springs, COApril 16, 2014
Pros: salary
Cons: poor management and communication
Had to quit job, due to immediate schedule change. Had no warning, or time to plan for changes. And, no option. Either quit, or begin new schedule right away. Therefore, had no time to arrange new schedule for daycare for my daughter.
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Calm and relaxed work place
Customer Care Assistant HR Outsourcing (Current Employee), Phoenix, AZApril 16, 2014
Pros: good pay
Cons: no raises.
Working with people with there issues and problems. Easy going able to work with great people. Family enviroment.
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Great opportunity to utilize creativity and provide input for improving the business, customer and employee experiences
Billing and Collection Manager (Former Employee), Phoenix, AZApril 15, 2014
Enjoyed the challenges, people and work. Management style was beneficial for growth and development.
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Helping others
Customer Care Supervisor (Former Employee), Raleigh, NCApril 15, 2014
This is a great place to work if you like gossip and drama because thats the type of people who work there. Although people get their jobs done, Im just not into the gossip. Overall if your all about work and making money,then this is the perfect job for you.
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was an okay job
Technical support agent (Former Employee), Boise, IDApril 15, 2014
worked on computer customer service had fun worked with customers
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fun working environment
Customer Care Representative (Former Employee), Houston,TxApril 15, 2014
I have enjoyed working with Xerox .The management team was great at accommodating new hire and offered plenty incentive to keep their employee motivated.
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Productive and fun place to work
Benefits and Beneficiary Project Analyst (Current Employee), Cary, NCApril 14, 2014
Pros: the opportunity for advancement.
Cons: no cons.
I am able to handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
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Xerox
CSR Escalations (Former Employee), San Antonio, TxApril 13, 2014
Not very happy with company. Management not very friendly nor helpful.
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Terrific Experiences and people at Xerox
Sr. Engineer Embedded Sys Programmer (Former Employee), El Segundo, CAApril 13, 2014
Terrific Experiences and people at Xerox

Terrific Experiences and people at Xerox

Terrific Experiences and people at Xerox
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Unprofessional
Customer Care Specialist (Former Employee), Houston, TXApril 12, 2014
I think the company should just have uniforms for all call centers. The location I worked at was very unprofessional. I mean ladies doing sew ins while working, coming to work in house slippers and do rags on. As far as schedule, it was great. You know what time you're getting off and what two days you have off.
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Excellent place to grow a career w/ unlimited OT
Call Center Customer Service (Current Employee), North Salt LakeApril 11, 2014
Pros: foosball table, ping-pong, incentives, unlimited overtime and occasional free food.
Cons: short 10 minute breaks, no formal wage compensation reviews, mandatory overtime
The compensation package for this customer service position in Salt Lake City can be very lucrative based upon your job performance. There are also many overtime opportunities to where you can earn $20+/per hour. The majority of the management team is committed to employee development and creating a good culture.

This call center customer service position – more... can be challenging and fast pace but there are many tools available to resolve customer issues. The facility and furniture are due for some upgrades but the building is kept fairly clean.

From what I've seen the overall company has it's flaws with some strange policy and procedures when it comes to benefits and pay increases for promotions, but the onsite team is mostly good. – less
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Great company
XPS FIRST LINE MANAGER (Current Employee), Rosemont, ILApril 11, 2014
Wonderful company with great employees but limited growth opportunity.

A typical day at work consists of email communications, conference calls, coaching and developing staff, and managing timely and accurate billing.

In management I have learned to be flexible within the limitations of Xerox policies, that communication is a key element to success – more... when dealing with internal and external customers, and that change is the only thing promised in a company of Xerox's size.

The hardest part of the job is gauging opportunities to grow yet the most enjoyable part is being an agent of change, which consists of taking part in opportunities that may lead to growth. – less
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Productive and fun Work place
Telephone banker (Current Employee), Arlington TXApril 11, 2014
Xerox is a overall great place to work. Mondays and Fridays are the most craziest days however the job is simple and easy. Depending on The shifts the mangers are great my co-workers are the best I love them as family. The most enjoyable part of my job is actually making my customers happy.
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40 hours/ week
Customer Care Representative (Former Employee), Lexington, KYApril 11, 2014
Pros: paid time off if and when available & steady pay
A typical day at Xerox consist of handling inbound calls under the scrutiny of the state and on sight management. A typical day at Xerox consist of being micromanaged while working under uncomfortable conditions.
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Floor Support
Floor Support (Former Employee), Colorado Springs, COApril 11, 2014
Pros: lots of hours at a good rate of pay
Cons: took way too long to advance.
Helped Customer Service Representatives Advance Further In Their Career.
Helped Customers Get Their Questions Answered In A Timely Manner.
Opportunities for advancement were endless.
pay rate was good.
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fun and exciting
Customer Service Rep (Former Employee), Colorado Springs, COApril 10, 2014
Pros: good hours, good money, good times
Cons: sitting and being on phone for 8+ years
its hard work to sit in a chair all day, but the staff try to make contest and such things to make it fun.
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Productive place to work
Eligibility Specialist (Former Employee), Indianapolis, INApril 10, 2014
Pros: no micro management
Cons: growth
Hard work, co-workers was great, the most enjoyable part bonus, learned alot working for the company. See resume for daily duties.
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Moral was generally pretty low and
Customer Care Supervisor (Former Employee), Colorado Springs, COApril 10, 2014
Pros: video game contests
Cons: poor management
At first supervisor was a pretty good job and I had a lot of fun.
Later due to poor management and lay offs the job became extremely stressful. They kept putting more and more on the supervisors.

There was no consistency from management. You could go to 2 different managers and get 2 different answers.
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Don't Apply
Telesales Representative (Current Employee), Bolingbrook, ILApril 10, 2014
Pros: benefits
Cons: unnecessary stress, horrible management, unprofessional enviroment
I began working at Xerox in Bolingbrook, Il in November 2013. The training class was by far the most unprofessional. Everyone is giving you info that is either outdated or just plain wrong. Not to mention the unfair quality rating, is so subjective and basically depends on who is listening and the mood they are in. Getting PTO is like pulling teeth – more... the system they have in place is so unfair! Not to mention the dresscode or lack there of. Thank God I'm putting in my notice tomorrow. – less

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About Xerox

Why build your career at Xerox? Because every day you’ll work alongside people who are as passionate about new ideas, – Read more