Xerox Employer Reviews

Iv'e learned how to help concerned customers, learned problem solving techniques and soft skills. I enjoyed being able to resolve the callers reason for the call.

Xerox is a decent company. There are a lot of hardworking colleagues here.

Over 100 calls a day assisting customers with their copy machines,printers and toner cartridge problems.I learned people are people and expect help when they call on you and expect you to listen to them.I had a fantastic relationship with my co-workers and manangement.I was always on the committee to plan the entertainment and fellowship time. One of – more... the hardest parts on my job was when I had to tell the customer their equipment needed to be replace. – less

I work eight hours a day monitoring calls that were received by the agents for pharmacy help desk. I learned how to navigate different screens and multitask. Management is GREAT! My coworkers are the best! There isn't a "hard" part of the job. The most enjoyable part is working there.

Tech force broken into well managed groups that work together well.

A typical day at work is being on time and ready to take the call when it come in..I learned a lot about pension benefits..Love my manager and co-workers and we are still friends til this day..

This place is terrible. I worked with the Travel Customer Care side and it was the worst experience I have ever had in call center EVER. The management was terrible, the managers were not even qualified to manage a team and had no idea how to coach. the pay is terrible and they try to disqualify you as much as possible for little things so that you – more... don't receive your incentives. (something that should be a coach-able issue becomes a Quality DQ) I would never recommend anyone to work for this portion of Xerox, Do not do the Travel side of customer service in Tigard, OR – less

project based employment. no benefits. flexible hours. co-workers are kind and helpful, the job itself was informative about health insurance industry.

This company is not very well organized, at all. They do not do a good job of pre-screening employees or training them to conduct themselves professionally while on phone calls.

Experience working with people globally to provide products and services that make companies productive. There is new technology introduced constantly and solutions to problems which makes every day a new adventure. The culture is one of cooperation and teamwork that makes it important to keep the customer at the focus. Keeping customers satisfied is – more... a common goal for every employee. Seeing the tangible results of this effort makes it rewarding for all. – less

From the moment you're employed your job is never safe, very high turnover rate, absenteeism is high due to the stress level of the job. Risk of termination is extremely high for numerous reasons from the moment you are hired for training.
The survey system for this job is more of a game, you have to milk the system and the customer as best as you can – more... to get a high score and keep your pay high and job secured. – less

ANWERING INBOUND CALLS FROM MEDICARE PART D CLIENTS,ENROLLING THE CLIENTS WITH THE BEST INSURANCE COVERAGE THAT SUITS THEM.

There weren't enough working phones for employees, supervisors were lazy and not very helpful. Nakeiya Small, an operations manager, has a poor command if the English language, show much favoritism and is very unprofessional. Customer service is definitely low on the totem pole. Furthermore no assistance is given to help you reach you goals, obstacles – more... are put in your way. They will short your paycheck and will not verygive you the remainder until the next pay period. A young lady in my training class didn't get paid until after the fifth week. They wouldn't even cut her a check for the amount she was owned. Oh and the health insurance is almost affordable. – less

I was responsible for managing stats for individuals who directly reported to me. I had to coach and devleop them, Take escalated calls from customers, and provide credits where errors were made. There are about 32 Supervisor teams at this site and we all had the same role. You were given a buddy supervisor to assist in any additional support and I – more... would say the hardest part of the job was the constant shifting of focus by management. The part I enjoyed the most was when I coached someone and they saw results based on what I taught them. I love to see people win. – less

Management is disorganized. Duties change every 10 minutes.
A blanket is needed because the place is freezing all year round.
Sooo many duties for sooo little pay.
The allotted bathroom time is 10 minutes a day. If you go over, you will get a verbal and/or a write-up (totally unfair for that time of the month for women).
Coaches are not available when – more... you need them.
QA (Quality Assurance) not fair with grading employees performance. QA determins employees pay amounts each pay period.
Chairs are old, nasty and broken. Will not replace them.
Do not provide supplies (pens, post-its, stick pins etc). – less

I'd have to begin by stating my account was not a standard account. That being said, I loved my job. Absolutely hated who I worked for.

The work environment is a self-perpetuating cesspool of negativity. Work and burn as they call it. They will work you until you are so overworked, you begin to make silly mistakes due to being tired / spread to thin, – more... poor SOPs etc. That is when the fun begins. Now that you messed up once, you're the new scapegoat for the next few mess ups. Rinse and repeat.

At least once a week someone in the account would be verbally belittled and abused in front of other co-workers. You will constantly be strung along by "in a few weeks/months, we will blah blah" to fix your problems and just get you to do the work without compensation.

Management, where do I begin. They come in so fresh and full of smiles. Then due to lack of support from the higher tiers of management and crazy client demands, they are beaten and battered in 2 months time. Since they are being mistreated, they channel their frustrations onto the employees. I went through 4 AOM's (account managers) in about 1 years time. It is that bad.

Co-workers are the only thing that get you through your day. They are all equally mistreated in their own way. So you band together and form a stockholm syndrome towards your work atmosphere.

The hardest part of the job is remaining positive in such a negative atmosphere. Be careful, it changes who you are.

The best part of the job was pulling through for my clients when they were in a bind. I loved designing for them and making a campaign from nothing. I can't stress this enough. I LOVED my job. I HATED who I worked for.

In closing, I've never been treated so poorly by a company and worked so hard for them at the same time. Save yourself your sanity and health, avoid this company.

Pro-tip: Get everything in writing. – less

In this job you deal with people from all over the world. You learn how to build rap ore and to be empathetic of the customer needs. The management is very helpful, coworkers are friendly and help cheer you up when you are feeling down. The hardest part of the jobs is sitting for long periods of time, the most enjoyable part of the job is you get to – more... talk to people from all over the world. – less

Everyday i typically handle 30 to 70 phone calls with member's inquiring about there medical benefits and i claims. I really enjoy working with claims and benefits since it is part of the medical field. It makes me happy that i can help a member completely understand there benefits before going to a provider. The hardest part of the job is there is – more... no respect. – less

i enjoyed working for this company, the only down fall is the mangement/supervisors are very childish and make it more like high school then a work place. but out of all the call centers in greeley this one takes care of there workers and great pay and easy work.

I learned a lot about retirement plans and options for participants. I took calls from participants and fielded questions regarding retirement. The training was rigorous, however I feel like the information I learned made me successful at supporting participants in the process of understanding retirement options.