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3,721 reviews

Xerox Employee Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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Opposite of Heaven
Level 2 Customer Service Representative (Current Employee), London, KYJuly 31, 2015
Pros: Good steady pay.
Worked in a call center on the London, Ky site for several years. Started out pretty great but slowly the place has become a living nightmare. Constant policy changes and no one knows what is actually going on. But hey, its a job and pays the bills.
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Excellent Growth Opportunity
Training Supervisor/Team Lead (Former Employee), Madison, MSJuly 31, 2015
Pros: Room for advancement
I was privileged to assist in development of the learning and development department along with some of the greatest trainers and supervisors during that time.
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Fun workplace with lots of opportunity to learn new things about the business
Eligibility Health Benefits Coordinator (Current Employee), Lawrenceville Township NJJuly 31, 2015
Pros: Good Pay
Cons: Project based position
Xerox is a wonderful place to work. The work is very fulfilling and detailed. I really enjoy working here. Coming in on a day to day basis and knowing what you have to do, having the work load ready and consistant is one of the best things anout the position. Im a person thats likes to keep busy and Xerox understands that.
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It's a job with benefits and pay incentives
Customer Care Representative (Former Employee), Federal Way, WAJuly 30, 2015
Pros: free lunches
Cons: harrassment from management
A typical day is holding your hand up waiting endlessly for a superior to deny or approve a credit amount while the customer is irate. Management is spotty and varies from location to location . Co workers can be a social environment I wouldn't suggest entertaining it though . The hardest part is holding your composure through the foolery of fraudulent customers.
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Not much going for it.
Customer service representative (Former Employee), Colorado SpringsJuly 30, 2015
Pros: NO
Cons: Bad pay, terrible hours.
I'd sit down and answer phone calls for 8 hours a day, the pay was mediocre at best and the benefits weren't any better. I did learn how to type faster and got some really good customer service experience out of it.
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positive culture within Project Management group
Project Analyst, Project Management Office (Former Employee), Richmond, VAJuly 30, 2015
Pros: Project Management Group
Cons: Job Security
Job Security was in question - too much turnover. Overall enjoyed the people I directly worked with in the PMO. High level of trust within group
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Typical Day at Work
Business Operations & Security Analyst (Current Employee), Chicago, ILJuly 30, 2015
Work is fast-paced and challenging. The company empowers you to complete projects and make decisions independently. Also, important to have the ability to work in a team environment.
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Good place to learn new things...
Customer Technical Support Representative (Former Employee), Bolingbrook, IllinoisJuly 30, 2015
Good place to learn new things. Management provides training for the staff. Learned a lot about good customer service.
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Fun Place to work and Enjoyable customers base
Customer Service Technician (Former Employee), Morris Plains, NJJuly 30, 2015
A lot of local driving and something different almost everyday troubleshooting and resolving issues. Good teamwork efforts to cover all of the calls that would be generated daily.
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Unorganized Management and Workplace Overall
Team Leader (Current Employee), Indianapolis, INJuly 30, 2015
Pros: Extended break times
Cons: Everyone not being on the same page and facility is unorganized
Call center is not organized and they promote employees in higher positions but do not increase their pay. The good thing about working here is that you gain knowledge of systems and how to operate working with health insurance. Speaking with member and providers daily gives you experience that you can take to a better company and advance in a role and get compensated appropriately.
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Productive
Customer Service Representative (Former Employee), Indianapolis, INJuly 30, 2015
update customers payment history and make sure they have the right products on their account. I was able to switch phone number to other phones and also was able to provide basic trouble shooting
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Would not recommend this place
Customer Service Representative (Former Employee), Colorado Springs, COJuly 29, 2015
It was chaos. The supervisors were no were to be seen most of the time, and the Operation Managers were just as bad. Nobody in management wanted to do their job.
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Xerox
Agent (Former Employee), Federal Way, WAJuly 29, 2015
Great place to work and some opportunity for lateral movement. Odd hours, very supportive co-wokers, however mismatch on managers ie red tape and office politics.
All locations are different and handle different clients. The office is currently going through restructuring of pay , management and procedures. If given the opportunity would still like to work for the company. It was a positive experience overall.
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Not an Organized Company
REMOTE RECRUITER (Current Employee), Raleigh, NCJuly 29, 2015
Great work/life balance. No organization. Really dysfunctional. Lack of communication. Compensation and benefits are low. Advancement is difficult.
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Reputable Company
Sr Consultant (Current Employee), RemoteJuly 29, 2015
Pros: Several job ops!
Cons: Remote don't feel apart of the Org.
I work remote for Xerox. Hard to gauge the culture. Staff is very supportive. Dedicated to equipping staff to grow skillfully.
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Work was interesting.
Transaction Processor (Former Employee), Hot Springs, ARJuly 29, 2015
Pros: Ability to learn new skills
Cons: Management not consistent with all employees.
My duties included receiving and tracking claims and appeals received from physicians, hospitals and clients. Determined which category the claim and appeal should be filed under. Communicated with insurance company to determine if the claims should be paid and how much.

The longer you were there and the more money you made the more of a chance that you would be let go. Management was not equally fair to all employees, such as being late or being absent. The attendance of some employees were overlooked when others were reprimanded.
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Decent Money, but not worth the headache
Eligibility Specialist (Current Employee), Richmond, VAJuly 28, 2015
Pros: Great co-workers
Cons: Overtime, no work/personal balance
Everyone starts out as a temp. If you're lucky, you'll become a permanent employee. Great place to get some experience to put on your resume. Decent pay. Ok, benefits. Mandatory over time from about November-February...working 6, sometimes 7 days a week. (Those OT checks do look nice around the holiday)They don't care about your home/personal life. And don't even think about saying you can't come in. They give you an occurrence for coming in late, calling in, leaving work a few hours early. So if you have a family, or young kids this is NOT the job for you! Not allowed to use your personal cell outside of break/lunch period. So again, if your kid is sick or hurt at school, you won't know until your break or lunch time. Can't go to your car outside of break/lunch time. It's literally jail that pays you between $14-16/hr. There are days when there isn't a lot of work. Management expects you to sit and not talk to your neighbor or surf the internet for your whole 8 hour shift. Can't take a walk around the building...nothing! Just sit for 8 hours! Luckily my co-workers are awesome! We get each other through the days.
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great environment
Inbound Customer Service (Former Employee), Colorado Springs, COJuly 28, 2015
Pros: fun envirroment
Cons: short breaks
each day is different as well as an experience! it was a great way to learn a new job managment could have been better but overall ok
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Work
iTunes store support Advisor (Current Employee), Bolingbrook, ILJuly 28, 2015
Xerox is ok. Customer support, can't let the customers determine your attitude it affects other calls. A lot of opportunities if you work hard!
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love meaning new people and problem solving
Xerox, Personal Banker, Union Bank (Former Employee), Arlington, TXJuly 28, 2015
Pros: people
Cons: unhappy customers
working for a bank its never a dull moment problem solving is my best attribute its what makes me happy to be honest. we work as a team to reach goals common goal rather it was helping balance accounts for a fee reversal we made sure nothing went untouched. the hards part about the jobs was doing everthing you could to help the customer situation and knowing that there was no outlet. The most enjoyable part was meeting new people and how determined we were to make each and every customer happy.

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About Xerox

Why build your career at Xerox? Because every day you’ll work alongside people who are as passionate about new ideas, – Read more

Xerox Salaries

Customer Service Associate
$10.08 per hour
$23,000 per year
Customer Support Representative
$10.51 per hour
$24,000 per year
Technical Support
$10.01 per hour