Benefits Specialist (Former Employee) – Chesapeake, VA – May 25, 2017
I've learned a lot from the health care perspective and pension background. I'm versed on specifics about how health care works and its information I'm able to store. The pension information is extremely knowledgeable since the core of the information is black and white. The most enjoyable part of my job is resolving problems and making sure that it won't happen again. The hardest part of my job is listening to the problem, then conveying that issue to the next party in lay-mans terms, so its resolved and the core of the issue is resolved.
Receptionist/Customer Service (Former Employee) – Houston, TX – May 25, 2017
There was only 2 weeks of training. The work environment was very loud and ghetto. The people who were hired did not look professional or behave professionally. The training was not conducted in a professional manner. The only thing that I liked is the fact that I became friends with people that I am still friends with today.
Convenient to home, good restaurants nearby
poor training environment, poor pay, bad work schedule
Patient Care Advocate (Former Employee) – Alamogordo, NM – May 25, 2017
to answer phone and assist the customer in answering their question about how to place their order. how long the order would take to arrive. set them up for email communication when needed. let them know the benefits of using the online account as well as the mail order service. help the customer understand the benefits that were available to them.
Member Service Representative (Former Employee) – Madison, MS – May 25, 2017
take inbound calls for medicare patients for prescriptions and also setting up memberships fun laid back cool environment not really any rules was setup on the project i was on which meant an overall shutdown and they started it back up at the end of the year by that time i found another job
Customer Service Representative (Former Employee) – Portland, OR – May 24, 2017
inbound call center . required to be on phone at all times. redirect customer to proper place. solve every problem. sell product to try and keep customer. take payments. manage time on each phone call. must display stellar numbers.(each month),(every day) learned new in house systems. learned about telephone company (sprint) Micro Managed.
CSR/Floor Lead (Former Employee) – Houston, TX – May 23, 2017
I Gave almost 11 years of my life to a company to get let go and find out I was not up for rehire. At Xerox I worked hard for the company and was never showed any respect and any care are concern. I will never tell any of my friends are family about this company
CSR - Customer Service Representative (Former Employee) – london ky – May 23, 2017
great pay bad supervisors basically, beee more sups that are uplifting and less moody ppl and thin they run the mf place bc their a "sup" . would go back if there was new people there. can't enjoy working if all ur working w is snobby people
IT Strategy Leader (Current Employee) – Rochester, NY – May 23, 2017
Great company to work for, and has a good Corporate culture with loyal employees working for 25 to 30+ years. Company has gone through some restructuring in the recent past and will emerge as a successful organization.
Customer Service Rep (Former Employee) – Ridgeland, MS 39157 – May 22, 2017
A typical day can be very stressful. It is not organized at all, and there should be authorized personnel in the bathrooms because of the unlawful use of narcotics and/or drugs occurring in the bathroom or outside in the parking lot. It is definitely not a job for older mature individuals to grow.
Scanning Clerk (Former Employee) – Barbourville, KY – May 22, 2017
Pretty good place for a government contract. People were nice to but the work was okay. The contract was the same kind of work I did at my former employer before that at CSC. Except I think CSC was better at it.
Operator 2 (Kerfing Room) (Former Employee) – Wilsonville, OR – May 22, 2017
Dress in protective gear, check production goals for the day. Work at one of six workstations. Each workstation was a different stage of the assembling process of printer parts. I leaned how to multitask with a two-person team while doing the job of six people until more employees were hired.