Customer Service Representative (Former Employee) – Colorado Springs, CO – February 12, 2016
Worst job i've ever had. They hire anybody, the pay is low, they treat their employees awful and the schedules are not accommodating. They REALLY don't care about employees, they just need a voice on the other end of that phone. They also hover over you if you're on a call too long.
They were so desperate for people on the floor that my training class had to take calls and we were only a week in training and didn't even take our first test. Awful. And the building is not clean. It's like they set up shop in an abandoned building.
If you're desperate, new in town and need a quick buck
Present, Graphic Designer (Former Employee) – Tukwila, WA – February 11, 2016
Slow paced with little or no room for advancement in the company, a CEO with only a 25% approval rating from employees is indicative of the management style. Managers are hired from sales and know very little about the work at hand.
Transaction Processor (Former Employee) – Hot Springs, AR – February 10, 2016
This place is for those that have no desires to advance in the company. The pay is horrible and unfair and you never know how much you will be paid on a weekly basis. The work incentive is on production basis. It depends on how much work you do to how much you are paid. It is set up making it almost impossible to meet their quota regardless of how good you work. Very unfair.
Trainer/Manager trainee (Former Employee) – Bolingbrook, IL – February 10, 2016
The caliber of the employees they would hire have no previous employment history or no prior customer service experience. Not knowing how to engage a conversation with the customers over the phone, or interacting with other employees starting altercations at the workplace
CUSTOMER CARE REPRESENTATIVE (Current Employee) – Madison, MS – February 10, 2016
very laid back place to work . I enjoy talking to the members they are very interesting I've talked to all kinds of people, doctors, lawyers, and even poor ones. I love the family oriented feeling there
Enjoyed my coworkers, management extremely umprofessional
Transaction processor (Former Employee) – Richmond, KY – February 10, 2016
I liked my job, I did not find my duties very difficult and I was always a grade A processor. Management was extremely unprofessional and would yell across the floor at someone if they made a mistake. A lot of favoritism and unfairness, supervisors had no idea how to handle personnel issues professionally. I was humiliated by management when I accessed their "open door policy" by discreetly reporting wrong doing by a "favorited" fellow coworker. I was singled out by management and as a result I walked out. Management created an en extremely hostile work environment at ALL times.
My coworkers were great and i actually enjoyed doing my job
Unprofessional and extremely unfair management, unrealistic piece rate goal, no opportunity for advancement
Customer Service Repersentive (Current Employee) – Niagara Falls, NY – February 9, 2016
The thing i like most about working for xerox, is the 50/50 rafffels they have once a week and the choice of being able to dress down at work with paying a small fee, and all the money is donated to charity
Xerox has taught me quite a lot with the offering of their E-Learning portal, and educational courses. I've enjoyed the challenges of learning to work with the state of the art equipment they've produced, and the face to face interaction with our clients.
The message & code of ethics sent from the top is great in the eyes of the public, but the reality is that the good business practices lose their value by the time they reach the bottom tiers of management.
It seems that the demands for reaching the magic numbers for revenue growth trump the good business ethics that have been preached to the employees.
Racial discrimination is a factor in determining advancement and pay increases. I believe that advancement/pay increases should be based on one's merit and achievements alone,and not compared with the wages of others of different races.
In their efforts to meet budget cuts, the use of attrition has diluted the quality of service delivered to the clients, and put an unfair burden on the employees mentally & physically.