Sr. Customer Service Engineer (Former Employee) – Pleasanton, CA – July 1, 2012
Xerox used to be a really great place to work. The stated goal was to treat your employees like you wanted your best customers to be treated. Employees could expect to be treated with respect, be well compensated, and be given opportunities to improve their skills. A hard working, skilled employee never had to worry about job security. Those days are over. The company is terribly mismanaged, and first line employees are just expected to compensate. For instance, parts are frequently difficult to come by, or arrive broken, but technicians are still held responsible for the reliability of the machines. Layoffs are frequent, and those remaining are afraid to voice their opinions for fear of being next on the chopping block. Customer satisfaction is no longer a high priority, and so the people responsible for delivering customer service are no longer considered important. Wages have been stagnant for years, and benefits get cut every year. There is little support for the people who are responsible for taking care of the customers, only blame when things go wrong.
most of the customers are great, having the satisfaction of successfully fixing a problem, having a good relationship with customers
having control over almost nothing, but being held responsible for everything.
Xerox used to be a great company to work for, but not anymore.
Administrative Support (Former Employee) – NY – July 20, 2017
Company is struggling. In order to reduce expenses, they are rapidly moving jobs to Jamaica, Guatemala, and Canada. Reductions in force happen frequently. If you're interested in sales, your job may be safe. If you're looking for an admin role of any kind, I'd look elsewhere.
Virtual office opportunities if interested (closed offices across the US)
Long hours, non-competitive salaries and benefits, offshoring jobs to Guatemala, Jamaica, & Canada
Customer Service Representative (Former Employee) – Lacey, WA – July 20, 2017
i had one of the best training instructors at Xerox. I really liked working for the company it was never the customers it's when you are supposed to have accommodations and turn in all the appropriate paper work you do not always get those accommodations you never stay on with one supervisor we were constantly being moved around which is not realty a bad thing gives you experience with different supervisor but you will get a supervisor who will tell you that you need to be at work even if you were in a car accident
Too many people in upper management making decisions that were not conducive to the working environment. Worked for company for 9 years and never received a raise. My salary was based off of production work that I earned before being promoted. I was always told there was a freeze on raises, then when it was time for a raise, I was told I had maxed out.
Customer Care Associate II (Former Employee) – Charlotte, NC – July 19, 2017
Terrible, managers suck, pay suck, supervisors suck, and the upper management suck. They are inconsiderate, selfish, and expect CSR's, and tl's to do everything while they sent in their offices or desk all day doing nothing.
Business Analyst (Former Employee) – Sacramento, CA – July 19, 2017
Great place to start a new oppourtnity. Team are great and very supportive. Always new and exciting day to start your day with all the team mates. Great cultural support and very friendly members to work with. Higly recommend this company
Service Delivery Manager (Current Employee) – Remote – July 19, 2017
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Managed Services High Profile Accounts Specialist (Former Employee) – Rosemont, IL – July 18, 2017
Xerox is currently laying off every six to twelve months. They have been since 2010. Xerox is in the middle of a failing effort to relocate jobs from Rosemont, IL to Guatemala. There is NO job security!
Over worked, no security, incompetent management, no direction.
Xerox is a nice place to work for someone with no responsibilities
Customer Service Representative (Former Employee) – Newark, NJ – July 18, 2017
Xerox pays on an ABC rate..begins with base pay $12.45 per hr and the more calls you take, the more money you make. This job is more for college students, living at home, with no major responsibilities, monthly obligations.
CSR - Customer Service Representative (Former Employee) – Federal Way, WA – July 18, 2017
Start your shift 10 hours a day, never stop talking. Learned how to work cell phones, made good friends, loved working with all the staff, the hardest part of the job was not giving everyone credit for services gone wrong. Loved the bonuses.