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3,582 reviews

Xerox Employee Reviews

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  • Job Work/Life Balance
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Eligibility Specialist
Eligibility Specialist (Current Employee), Crown Point,INJuly 6, 2015
Reasearch clients questions to obtain their benefits,
Update client information.
Help Clients
Everyday I am learning something new with policy changes changing every day and the states policies
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Bad Business Bad Management
Team Coordinator/Supervisor (Current Employee), San Antonio, TXJuly 5, 2015
Pros: couldnt think of one
Cons: working here
I have worked in multiple departments with this company. The upper management is rude and extremely unprofessional (example: the CEO came out on the floor one day red in the face and proceeded to scream at me inches from my face and questioned why his service levels were red,simple answer was not enough staff to cover incoming volume, not much workforce can do at that moment. This was done in the middle of a working and busy call center.) . The supervisors are under informed, under qualified, ill trained and unknowledgible. They work the few who show initiative and integrity until they can not take it and quit or move departments. There are multiple Ethics violations that go unaddressed. Multiple inappropriate relationships between supervisors and agents. Favortism is very apparent. Department Supervisors will over work those who work harder and more efficent and will not expect results from lazy dead weight supervisors. ALL WORK NO PAYOFF. Seeking employment elsewhere, really not worth it. Watch your pay too, they play with your payrate and subsidize your rate to "round off your pay" so if you make $13/hr your pay rate on your checks pay break down says $9/hr but you have an entry for $4/hr you've worked to round off to a $13 payrate. Make sense?Thats how we feel...I heed you warning WORK HERE AT YOUR OWN RISK.
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answering the phone
Customer Service Representative (Former Employee), Lexington, KYJuly 2, 2015
Pros: good co-workers
Cons: short breaks
Management didn't know what was going on was lied to and the didn't stand up for the employees even when they knew that were right.
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very productive. people are very nice to work with
Lead Coordinator (Former Employee), Webster, NYJuly 1, 2015
Pros: getting promotions .
Cons: trying to pleasing everyone and not getting coconigtion fore it .
Xerox is a fast pace company . being a lead coordinator has a lot of responsibility that I love . everyone there is a team player. the hardest part of the job is the speed line . it has to run smooth every night to get the work done .
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Productive work environment
Customer Service Rep (Former Employee), Salt Lake City, UTJuly 1, 2015
- Customer service rep
- I learned allot about Verizon
- Direct supervisors were nice, never met upper management
- didn't associate with co-workers during work hours, always on the phone with customers
- the hardest part of your job was trying to talk on the phone while the people from que come over telling you to hurry up, while you are still helping a customer
- most enjoyable part of the job was training
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Personal satisfaction that at the end of day I helped someone.
Customer Care Assistant (Current Employee), Orlando, FLJuly 1, 2015
Although there is a lot of protocol of regulations, constantly training of such and stressful at times you still go home with the satisfaction of having helping someone. Also your team contribute to relax between calls. Great teamwork always willing to help.
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Working from home is great.
Medical Claims Processor (Current Employee), Lexington, KYJuly 1, 2015
Working from home is great. Like the flex time and working at your own pace. Working from home allow you to have more freedom to do others things such as attending appointments without losing time from work.
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Productive and exciting workplace
Customer Care Specialist (Former Employee), Houston, TXJuly 1, 2015
Pros: Flexible work schedule.
Cons: Horrible management and work enviroment
Constant changing in pay scale. Billing specialist but was expected to sale not soft sales as initially stated. Inbound customer service calls and issue resolution.
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Productive Workplace
Customer Care Representative (Former Employee), Rochester, NYJuly 1, 2015
Great place to work. Co-workers were friendly and helpful, I enjoyed processing orders for inbound customers. Great work schedule
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Great growth opportunities
Fiscal Agent of Alaska Medicaid (Former Employee), Anchorage, AKJuly 1, 2015
Growth and opportunities are endless. Great way to learn about AK Medicaid and learning how to work with contracted clients.
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Xerox
Customer Care Specialist (Current Employee), Bolingbrook, ILJuly 1, 2015
Xerox has a lot of opportunities to grow inside the company. The company is not that professional in attire. But learned a lot about Verizon wireless while working there
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An okay place to work when money is needed.
Customer Service Representative (Current Employee), Baton Rouge, LAJuly 1, 2015
Pros: Health benefits, State job, great practice
Cons: ABC pay rate
Xerox is an excellent company. Certain Supervisors are not as pleasant, but its an okay place to work. Negative thing is the pay. .63 per call is NOT a great pay rate. Needs to be hourly. In order to make money, 160+ calls per day.
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life of data entry
Data Entry Operator (Former Employee), Memphis, TNJune 30, 2015
Pros: Nice workplace
Cons: working at knight
Working at Xerox was a blast. The data entry field is amazing its fun to learn easy to catch on too and its helping customer to get there checks and payments on time.
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Learning Experience
Customer Care Specialist (Current Employee), Madison, MSJune 30, 2015
Pros: Helping members and resolving issues while gaining knowledge on the healthcare systems.
Cons: Short breaks, petty management and unprofessionalism among staff.
When I first got this job I wasn't fully aware of what I was getting myself into I just know I needed something and I needed it now. Everything ever said or promised in training was either a lie or back tracked the moment we were done with training. The management is not always professional and sometimes the office manager can have a very nasty attitude. Not good for business. Co-workers understand the struggle except for the newbies who don't do half the way but get the same pay. The hardest part of this job and working like a slave and still feeling like it unappreciated or not enough. The most enjoyable thing about this job is clocking out and going home. I will say I've gained quite a bit of knowledge as far as healthcare, medicare and insurance goes. Its an ok job to have for a little while but not something to keep long term if you value your sanity.
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Good Place to work for.
Claims Spealist (Former Employee), Albuquerque, NMJune 30, 2015
Pros: Great people to work with
Cons: contract ending
Wonderful enviornment, great people to work with, and most of all so much closer to home. Enjoyed meeting new people that were so much friendly and helpful. My supvervisor was fabulous, easy to talk to and always had her door open for whenever needed. Always provided a sign language interpreter for my needs of meetings or training.
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Not for the weak at heart
Ibc- Members & Provider Customer Service (Current Employee), Charlotte, NCJune 30, 2015
Pros: overtime is available
Cons: points for arriving late will prevent you from getting bonuses.
Would like to see a more professional environment with management and staff. Most of the training is not done in an effective manner and positions are only based on if you can pass the test in order to have a job. Horseplay is always a factor with loud voices echoing around you when on the phone. You have no time allowance for coming in 2 minutes late it will cost you points that effect your bonuses. It will take you 6 months before the points will be removed.
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Great company for advancement
Client Services Representative (Former Employee), Orlando, FLJune 30, 2015
Excellent position to acquire knowledge of many skills sets. Lean Six Sigma progression is encouraged. Continuous Learning/Education is encouraged. Xerox is a good company to work for.
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Worst Company to work for
PHARMACY TECHNICIAN (Former Employee), Orlando, FLJune 30, 2015
Pros: Discounts
Cons: Everything
A typical day at work consists of logging into your e-mail, opening necessary applications to fulfill the day's work load, policy change, and disrespect from management and co-workers. Management is completely irrational and inexperienced. The appointed operations manager is young and has no idea how to operate in a professional setting. Favoritism towards her friends and those who are genuinely trying to make a honest living- she can careless about. Promotions are given to those who are friendly with her and Work force has no direction. Requested days off are granted to their friends. Any changes in schedule will have to be specifically indicated due to a medical concern with proper documentation. This company does NOT honor college students. The co workers are extremely unprofessional and rude. I do not recommend this job to anyone seeking a career for the long haul. Several complaints have been filed through human resources and unfortunately nothing is being done. When the client comes to visit management tries to paint this picture that the employee's are crazy and quitting for no reason. Several NCNS and job abandonment. This is a disgusting company to work for.
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A fast working and quiet environment
Data entry (Former Employee), Hot Springs, ARJune 30, 2015
A typical day was quiet, and just the sounds of the keyboard; fast working environment. It was very secured, CO-Workers were bias towards others. The managers were very unprofessional, they just believed what was said out someone else mouth, but they paid really good. The hardest part about working there is not being treated the same. The enjoyable part was I got to listen to music to tone others.
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Change
Customer Service Representative (Current Employee), Cary, NCJune 30, 2015
You have to be use to and enjoy change becasue there is CONSTANT change at Xerox. You can always be switched to different departments

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About Xerox

Why build your career at Xerox? Because every day you’ll work alongside people who are as passionate about new ideas, – Read more

Xerox Salaries

Customer Service Representative
$10.07 per hour
$22,000 per year
Technical Support
$10.05 per hour
Customer Support Representative
$10.02 per hour
Care Assistant
$10.88 per hour