Pros: working with a broad diverse group of people on a team
Cons: can be let go at any time if your on a project based position
Handled employee/participant questions concerning their account; medical, dental, life insurance coverage plans, as well as general inquiries etc.
Assisted with problem solving, researching, and resolving any account issue.
Assisted with reaching client goals and providing adequate service and support.
Dealt with issues and problems resolved in a timely – more... fashion
I learned how to deal with different emotions from customers especially in very intense emotional situations, after deaths, or lack of knowledge of when they would receive their benefits.
Management is very easy to get along with, and are very fair.
The hardest part of the job is the lack of stability, not really knowing when your time is finished, especially if you are on a project based position. There are really no hard parts to the job to me, and working on a team and interacting with coworkers is the most enjoyable part. – less