For my area, the workday lasted a minimum of 11 required hours - 8 work, 2 "commute", 1 lunch, regardless of how the time was actually spent. My area manager was new and had no management education or experience. She fired people with more than 20 years of experience and was greatly intimidated by people with education. Upper management seem completely ignorant of what was happening in the field. Most of my co-workers were great to work with. I was trained to service several of the more common machine families, but expected to self-train any/all of the uncommon machines, on my own time. My manager micro-managed most my work and dishonestly altered my inventory of parts in order to falsify my inventory management numbers. She was terminated shortly after she terminated me. The most enjoyable part of the job was the opportunity to work with my hands. The company touted itself as a "tech" company, but would not keep up with technology.