Customer Care Specialist (Former Employee) – Cary, NC – July 18, 2014
Overall I'm sure xerox is a great company. However, i expected much more than what was given, from a fortune five hundred company.Looking for a company i can possible retire with.The training began and was very poor, supervisors explained to the class that they took 18 weeks of training and compacted it into 8 weeks. this raised a red flag for me because we were working with medicare members all of which were retired, disabled or elderly. there was not enough computers for everyone in the class and some of the computer programs that we were to use once out of training, we were never trained on. Once out of training they moved what was left of the training class to another class room and we had no supervisors. Low job moral made me hate going to work each day. It was if xerox was not prepared and so we were not prepared. With not many options i gave my two week notice.
the opportunity to work in a high volumne call center
Customer Service for Virgin America (Former Employee) – Kent, WA – September 28, 2016
Too challenging especially in a contract were you are required to meet up with expectations of both Xerox and their contract under the Business unit. I was under representation with Travelocity Cruises to start and their needs changes because Xerox was not able to meet up to the contract so they laid off several employees and transferred others (like myself) to Virgin America. The take over to Alaska Airlines also may have something to do with it,
SOFTWARE TESTING ASSOCIATE / Business Analyst (Former Employee) – Boston, Austin, Memphis, Connecticut, Dallas – September 28, 2016
Worked along side a president and vice president on two different projects. Helped me become an expert on both systems through many different projects training. Set me up for success and helped me advance my skill set. Helped me discover my passion in doing business analyst work.
Team Coach (Former Employee) – West Lafayette, IN – September 27, 2016
Very poor management. Employees not accredited for their work. Harassing work environment. Overall, the job itself was enjoyable and interesting on a day to day basis, but management made the position not enjoyable at all. Management only focused on the negative portion of the job. Very little praise and/or credit was given to any employee
CUSTOMER CARE SPECIALIST (Current Employee) – Albuquerque, NM – September 27, 2016
The job itself is rewarding. We help the disabled and elderly which is very fulfilling. The management has no clue how to run a call center and has us on a performance based payment and our pay fluctuates drastically if the calls are not coming in. This is something they do not tell you about until you have already accepted the job and are in training. The training is non existent and they have you sit with an agent to learn and after 2 days you are taking calls on your own. (Not good)
Call Center Specialist (Former Employee) – Houston, TX – September 27, 2016
A typical day at work was full of excitement and determination.I learned a lot about the process of helping troubleshooting cable. The management team where very helpful. My coworkers where team players who helped each other.
Business Counselor Support (Current Employee) – Lockport, IL – September 26, 2016
• Invoice and manage 54 regional accounts totaling $21,522,515.00 worth of revenue per month • Resolved billing discrepancies as well as unbilled revenue issues • Customize invoice database sheets to meet customer requirements • Ensure all billing process and procedures remain audit compliant according to each team member • Partner with internal resources to timely invoices/ Research and reconcile accounts • Analyze and presented data of recurring invoices error/disputes and implement process change to prevent future errors and reduce cycle time • Audited packages for compliance issues against Price Waterhouse & Sarbanes -Oxley terms and conditions.
Tight work scedule but overall, lively n warm environment
Customer Service Representative (Current Employee) – Portmore jamaica – September 25, 2016
Xerox is a place where opportunity breeds for young persons. It is a large company that caters to people from all walks of life. Its great to meet new people in a nurturing environment as we all strive to succeed
Management sucks and there are no opportunities for advancement.
Project Analyst (Former Employee) – Baton Rouge, LA – September 25, 2016
Management is terrible. Pay sucks. Many of the managers hire their family members and friends who don't do their jobs once hired. Many of the managers don't do their jobs either. They act like a bunch of mean girls.
Executive Assistant - OPTA (Current Employee) – Montego Bay, Jamaica – September 25, 2016
The work is quite manageable but having to work with 40 + people in a small place can be a bit nerve racking at times. I set up meetings for my managers, take minutes for the meetings, book flights for them, help them with Power Point. I enjoy doing my job.