Laid back workplace, but with unorganized management and low job security.
Pros: good work/life balance & laid back environment
Cons: relatively low pay, low job security & unorganized management
Passion for what I do, accompanied by an intense desire to steer my career in the right direction, makes me as determined and hardworking as they come. A can do attitude wakes me up in the mornings, and a strong work ethic/positive attitude gets me through a day at Xerox.
I've learned a lot working for Xerox Technology and Business Solutions on one of their Google contracts. It's an awesome opportunity. My co-workers are capable and fun to work with. They make the hectic call center environment bearable, and they've taught me a thing or two about teamwork and accountability.Furthermore, all center life has made me extremely flexible. It has given me the ability to manage multiple projects simultaneously and think of solutions on the fly to accommodate our client's needs.
However, the fun/productive workplace is hindered by management who are incapable of managing a contract of this magnitude. With this kind of management, unnecessary layoffs are a frequent occurrence, bringing about a toxic atmosphere. Our agents (the core of our workforce) feel like they're disposable, underpaid, and underappreciated. which isn't entirely false.