Customer service and tech support (Former Employee) – Yorkshire – June 4, 2013
Xerox is a wonderful place to work. A average day you get up walk in the door and start taking calls. I did calls for Apple for the British. It was a very early shift. Some things I learned while I was working there include how to do tech support for all iOS devices. How British are diffrent in dealing with customer care bcause they are calm on the phone, You never know what dirrection the call could take. They are very polite most if the time when they are angry, That would probably have been the hardest part of the job as well, gageing if they were angry. I loved my co-workers and had worked with some of them before at other Xerox projects. I made a few new friend in training and we stuck together on the floor as well and are still friends.
Easy Job to help you get on your feet , but not for an career
Customer service rep (Former Employee) – Cary, NC 27518 – June 26, 2016
I had an Great Supervisor, but job is not consistent things change by the day ; learned great skills far as pharmacy and medical claims ..job can open other dorrs but is not a job I would make an career out of
Great skills, Easy job
Short Breaks, unprofessional environment and different rules vary by each supervisior
Customer Service Representative (Current Employee) – Yukon, OK – June 25, 2016
Answer inbound customer service calls for a cell phone provider. Calls can include but not limited to: billing questions, price plans, equipment upgrades, tier one technical support, credits and adjustments. The hardest part of the job is dealing with irate customers. Management needs a little work, meaning very little communication to employees when policies changes, also, they tend to play favorites. They will promise you for years that you will be promoted but if you are not one of the favorites then that promotion will never come. The best part is being able to help train the new hires in the nesting department.
Friendly coworkers, great training department, and easy to learn
Bad management, no advancement opportunities, changes with no notice, and no communication
Witheld (Former Employee) – Austin, TX – June 25, 2016
My experience entails being notified on a Friday before a three day weekend that my position was being eliminated. And while this was to be expected, it seems this communication could have waited until the following Tuesday. Obviously the most senior management at Xerox has no compassion for people.
Customer Service Representative (Former Employee) – Lacey, WA – June 24, 2016
The call center was nasty. It always smelled of BO and the chairs were broken and smelled like urine. When I was told to push a customer into keeping a line open when they were calling to cancel a DEAD loved ones line, that was all I could handle. The products and rules changed literally by the minute. If you can deal with an unstructured work environment with a lot of slacker kids, then this is for you.
Structures restroom breaks (you had to ask if it wasn't your time)
Very unorganized and unprofessional. This job changes work flow constantly and you never know what to expect. Communication is horrible. And the hardest thing to do is to come to work without knowing if you will still have a job or not.
Customer Care Assistant (Current Employee) – Colorado Springs, CO – June 23, 2016
There is lack of communication from the company as a whole. Most of the important departments close during EST when i work on MST. It makes it very hard to do my job and help customers. We are also understaffed, there is barely a moment to breathe when we are always 50+ calls waiting.
System Development Specialist (Former Employee) – Lexington, KY – June 23, 2016
Xerox is a great company for getting some professional experience, and the division I worked in was flexible with family life, but those are the only good things I can really say for it. The pay and benefits are pretty underwhelming and upper management suffers from left hand right hand syndrome. Every year or two they seem to come in with sweeping changes that conflict with and undermine the goals of previous sweeping changes. It's like they're throwing things at the wall to see what sticks without giving their efforts time to actually show a real effect. Unfortunately those sweeping changes often involve layoffs, so you always feel like your head could be on the block at any moment.
Morale at the company is generally low and the culture leaves you with an every man for yourself feeling. People often try to shift blame around instead of actually trying to solve the problem, That said with morale so low people rarely care how often you work from home or when you come in so long as you get your work done. There is occasionally opportunity for advancement, but being a hard worker seems to count less than who you're friends with in management.
Admittedly this is only my experience for one division within Xerox (which was formerly an ACS division and was purchased), and your mileage may vary in different parts of the company, but my suggestion would be get in, get a few years of experience, and then look for something better.
Computer programs used are extremely outdated!!! Learned how to handle public assistance programs, Management is never on same page and since this is 3rd party company you are treated differently from Indiana State employees! Co- workers are great hardworking people. Hardest part of job is having to deal with public.