Pros: Some times canceling our lunch breaks as well.
Cons: Our breaks are canceled sometimes as well.
My overall rating of Xerox is that the company just need to be a little more organized and on time with important information that their agents have to know. Management should also be a little more respectful than they are. I also believe that if management expects us and want us as agents to follow the rules and give us a document to sign to follow them, they should also follow those rules as well. They also cancel our breaks and we have to sit there for about 10 hours without a lunch break, yes they will provide us with lunch but we have to eat between calls. I feel that anywhere you are employed you are entitled to a 30 minute lunch break under no circumstances. My co-workers ar every helpful at times, we try to help one another, but there is management do not want us talking at all not even to help one another with a question if so that's a written. The most enjoyable of my job is basically talking to the customers.