Xerox Employee Reviews in United States

Found 5,716 reviews matching the search
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Xerox Docucare Associate (Former Employee) –  Tucson, AZJune 27, 2016
Lack of management, Management goals change constantly. No advancement opportunities. Lack of sales force team in area. Enjoyed working with customers and co-workers.
Pros
Vacations
Cons
Lack of communication with upper management, no pay increases.
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very unreliable job
Licensed insurance agent (Former Employee) –  PennsylvaniaJune 27, 2016
is not a reliable job at all, they lead there employees on to let them think they are going to have employment when infact they are not going to.
Pros
none
Cons
everything
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unorganized, no room for growth
Customer Service Representative (Current Employee) –  Charlotte, NCJune 26, 2016
There is no room for advancement, too much favoritism, no organization, they don't care about their employees, lowest paying call center in Charlotte, NC
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Easy Job to help you get on your feet , but not for an career
Customer service rep (Former Employee) –  Cary, NC 27518June 26, 2016
I had an Great Supervisor, but job is not consistent things change by the day ; learned great skills far as pharmacy and medical claims ..job can open other dorrs but is not a job I would make an career out of
Pros
Great skills, Easy job
Cons
Short Breaks, unprofessional environment and different rules vary by each supervisior
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Has potential
Customer Service Representative (Current Employee) –  Yukon, OKJune 25, 2016
Answer inbound customer service calls for a cell phone provider. Calls can include but not limited to: billing questions, price plans, equipment upgrades, tier one technical support, credits and adjustments. The hardest part of the job is dealing with irate customers. Management needs a little work, meaning very little communication to employees when policies changes, also, they tend to play favorites. They will promise you for years that you will be promoted but if you are not one of the favorites then that promotion will never come. The best part is being able to help train the new hires in the nesting department.
Pros
Friendly coworkers, great training department, and easy to learn
Cons
Bad management, no advancement opportunities, changes with no notice, and no communication
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life changing job
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Tempe, AZJune 25, 2016
the best place ive ever worked. The people and customers were great the training was excellent the benefits and the pay.
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Poor people skills
Witheld (Former Employee) –  Austin, TXJune 25, 2016
My experience entails being notified on a Friday before a three day weekend that my position was being eliminated. And while this was to be expected, it seems this communication could have waited until the following Tuesday. Obviously the most senior management at Xerox has no compassion for people.
Pros
Competitive pay and benefits
Cons
Multiple disjointed systems used to do your job
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Nasty environment and workers
Customer Service Representative (Former Employee) –  Lacey, WAJune 24, 2016
The call center was nasty. It always smelled of BO and the chairs were broken and smelled like urine. When I was told to push a customer into keeping a line open when they were calling to cancel a DEAD loved ones line, that was all I could handle. The products and rules changed literally by the minute. If you can deal with an unstructured work environment with a lot of slacker kids, then this is for you.
Pros
Cool supervisors
Cons
Structures restroom breaks (you had to ask if it wasn't your time)
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Technician
Pharmacy Technician (Current Employee) –  Orlando, FLJune 24, 2016
Very unorganized and unprofessional. This job changes work flow constantly and you never know what to expect. Communication is horrible. And the hardest thing to do is to come to work without knowing if you will still have a job or not.
Pros
Benefits
Cons
Short breaks, Low pay
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Great Employer
Customer Care Representative (Former Employee) –  Raleigh, NCJune 24, 2016
very fast pace. Great place for employment. Provides adequate training. Supervisors are helpful. However it has a high turnover rate.
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Terrible place to work.
CUSTOMER CARE REPRESENTATIVE (Former Employee) –  Yukon, OKJune 24, 2016
Xerox doesn't care about it's employees, period. The job itself plus the awful work environment is NOT worth the pay. This job has an extremely high turnover rate for a reason.
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good entry-level workplace
Customer Care Assistant (Current Employee) –  Colorado Springs, COJune 23, 2016
There is lack of communication from the company as a whole. Most of the important departments close during EST when i work on MST. It makes it very hard to do my job and help customers. We are also understaffed, there is barely a moment to breathe when we are always 50+ calls waiting.
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Call center. They try, but they are rated on # of calls per hour
Walmart Electronics sales associate (Former Employee) –  Murray, UTJune 23, 2016
Too much negative and too many system problems to create a decent days work. Management yelling at you and customer yelling at you. Don't want to do a call center again.
Pros
None
Cons
Draconian and Orwellington phone time measurement used on employees
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Nice coworkers and easily accessible office
Data Entry Specialist (Former Employee) –  Germantown, MDJune 23, 2016
Xerox was very close to home in commuting. Therefore, there was no getting stuck in traffic and the coworkers were very nice and helpful. The office was neat and big.
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I loved the people I got to work with.
Customer care\ Sales (Current Employee) –  Houston, TXJune 23, 2016
I am ready for a new place with new challenges. This place was a good place to work at but I want to move to a new area. My spouse and I decided on DALLAS
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Great starting company, but don't stay there
System Development Specialist (Former Employee) –  Lexington, KYJune 23, 2016
Xerox is a great company for getting some professional experience, and the division I worked in was flexible with family life, but those are the only good things I can really say for it. The pay and benefits are pretty underwhelming and upper management suffers from left hand right hand syndrome. Every year or two they seem to come in with sweeping changes that conflict with and undermine the goals of previous sweeping changes. It's like they're throwing things at the wall to see what sticks without giving their efforts time to actually show a real effect. Unfortunately those sweeping changes often involve layoffs, so you always feel like your head could be on the block at any moment.

Morale at the company is generally low and the culture leaves you with an every man for yourself feeling. People often try to shift blame around instead of actually trying to solve the problem, That said with morale so low people rarely care how often you work from home or when you come in so long as you get your work done. There is occasionally opportunity for advancement, but being a hard worker seems to count less than who you're friends with in management.

Admittedly this is only my experience for one division within Xerox (which was formerly an ACS division and was purchased), and your mileage may vary in different parts of the company, but my suggestion would be get in, get a few years of experience, and then look for something better.
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Ok Company not long term
eligibility specialist (Current Employee) –  hobart indianaJune 23, 2016
Computer programs used are extremely outdated!!!
Learned how to handle public assistance programs,
Management is never on same page and since this is 3rd party company you are treated differently from Indiana State employees!
Co- workers are great hardworking people.
Hardest part of job is having to deal with public.
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Good work environment and great leaders very knowledgeable!
HR Generalist (Former Employee) –  Little Falls, NJJune 22, 2016
Good work environment and great leaders very knowledgeable! Excellent opportunities and growth. Good learning experience!
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Location shut down
Level 1 Technician (Current Employee) –  Salt Lake City, UTJune 22, 2016
The location in which the call center was located. formerly ACS then bought out by Xerox was shut down. I had 3 supervisors quit in two weeks for a reason.
Pros
location shut down
Cons
location shut down
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Horrible place to work.
Licensed Medicare Advocate (Former Employee) –  Cary, NCJune 22, 2016
Rude, incompetent managers. Racial bias and is an EEOC claim going somewhere to happen.

People are threatened and bullied by managers, there is no sense of comraderie.
Pros
None
Cons
Too many to list
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Overall rating

3.4
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