Client Success Account Representative - RCM Healthcare
XIFIN, Inc. - San Diego, CA

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XIFIN delivers cloud-based revenue cycle management solutions that enable diagnostic service providers to improve cash collections and gain efficiencies that substantially improve the bottom line.

With seven of the ten largest diagnostic laboratories in the U.S. as customers, and sustained revenue growth over the last seven years, XIFIN is recognized as the premier solution. XIFIN leverages its expertise and collective intelligence to deliver automation, visibility, and control through a partnership formula that ensures aligned goals, long-term focus on success, and constant attention to ongoing improvement.

We are seeking a highly professional Client Success Account Representative with a solid understanding of the medical billing and reimbursements process and innovative software medical billing/reimbursements systems.

Your knowledge of medical reimbursement as it relates to the healthcare world (including compliance, OIG regulations and insurance industry practices) will build great relationships with XIFIN clients. To be successful in this role, you must have analytical and problem solving skills, multi-tasking ability and the talent to problem solve effectively and promptly. In addition, you must be self motivated, a self-starter, and posses that "can do" attitude.

NOTE: You must absolutely have diagnostic laboratory or extensive related healthcare industry experience!

Job Duties:

Coordinate financial reports that highlight key metrics for client profitability

Analyze and review customer financial packages and AR metrics

Develop comparative metrics that are meaningful and helpful to clients

Use independent judgment to escalate customer issues within XIFIN to appropriate parties

Provide customer with system & workflow expertise for desk level procedures

Provide post-installations transitions support

Assess and assist in defining customer training needs and delivery options


Knowledge of medical reimbursement as it relates to the healthcare world including compliance, OIG regulations and insurance industry practices.

Hands-on experience with medical billing software and systems, and workflow management.

3+ years work experience in medical reimbursement

3+ years experience in a similar role, with a strong preference for healthcare industry experience

2+ years experience in a fast paced and high growth environment and culture

BA/BS degree

We offer excellent work environment with opportunities for personal and professional growth, for immediate consideration please e-mail your cover letter today -- Be sure to list the title of the position in the subject line of your e-mail. We are conveniently located right off the 5 at the 56 bypass and Carmel Mountain Road, coastal San Diego. XIFIN offers the perfect blend of personal and career growth opportunities, stability, and a great place to work.

XIFIN is a EOE employer and drug free workplace.