XO Communications

151 reviews

XO Communications Employee Reviews

Found 150 reviews matching the search
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Great Place to work
Activations Switch Technician (Former Employee) –  Lone Tree, COJanuary 10, 2016
Assist Business Customers to help turn up their new service. Worked closely with outside field technicians and vendors to correct any technical issues that were encountered during turn up process.
Pros
Helping customers and great office environment
Cons
Distance to work
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Very reactive instead of proactive. Senior management lacks connection with or desire to provide a positive work environment. Unreasonable expectatio
manager (Former Employee) –  PennsylvaniaJanuary 7, 2016
To much to record. There were some very good times, however they have long since passed. May update in the future. Did learn a lot along the way, as company grew. However they lost the great culture long ago, and have been loosing the best people ever since.
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Good management
Manager (Former Employee) –  TexasDecember 27, 2015
Former Allegiance Telecom employee, very different management style at XO Communications than Allegiance Telecom made the decision to leave the company. Co-workers and management were very supportive.
Pros
Flexibility to work from home
Cons
Company Culture
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Great Company
Network Optimization Analyst II (Former Employee) –  Memphis, TNDecember 19, 2015
XO Communications was a great employer to work for. I truly enjoyed working there. The culture was laid back and not
micro-managed at all.
Pros
Laid back and not micro-managed.
Cons
No opportunities for advancement in the Memphis office.
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Survivor among CLECs
Entrepreneur (Current Employee) –  Plano, TXNovember 10, 2015
XO strives to be one of the best places to work, but financial and market pressures yield realities. Wages are fair while benefits are on the low side. On the other hand, leadership strives to create a culture where employees enjoy coming to work each day. XO's objective is to treat each employee fairly.
Pros
You will be appreciated for the work you do.
Cons
Lower benefits and higher workload
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Good for the first few years.
Tier II VOIP Repair Technical Lead (Former Employee) –  Saginaw, MINovember 10, 2015
My first few years at XO was great. The management team understood that the way you treat your employees will reflect their work effort. However that all changed when the new management took place. People were getting promotions who did not deserve promotions, and if you were not in the buddy circle your chances of advancement where slim to none.
Pros
Great on the job training.
Cons
New Management does not know how to properly run a call center.
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Large Fiber Expansion Project
sales/ project management/ realestate (Current Employee) –  New York, NYNovember 3, 2015
Xo is undergoing a huge expansion of their fiber network throughout the US. Inter- department collaboration is the key to success at this organization, however many new/old processes being streamlined and altered monthly. Opportunities to sell are vast, as XO has a wide array of products and services to sell from basic IP telephony to Cloud Solutions. Company pride is every month acknowledged through fun sales contests and company wide competitions to keep employee moral high.
Cons
healthcare benefits only partially covered
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N/A
IT Support Administrator (Current Employee) –  Plano, TXOctober 31, 2015
Daily desktop support for end-users in the Dallas market.
Hardware imaging and application testing. Hardware and software troubleshooting and special projects as needed
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customer service was enjoyable
MACD Customer Service Representative (Former Employee) –  Sandy, UTOctober 18, 2015
working to assist customers and making the product worth the keep and being able to be part of multiple peoples life's through socializing and making a difference made a great impact and experience for me
Pros
customer interactions
Cons
short breaks, management, call center setting
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Fun environment
Senior Indirect Sales Manager, Minneapolis, MN (Former Employee) –  Reston, VASeptember 24, 2015
Great team atmosphere with lots of perks and the office location was really great.

Great training of staff - really beneficial
Pros
Benefits
Cons
Telecom is a tough industry
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CLEC that lasted through the downfall of many
Field Service Technician Level III (Former Employee) –  bostonSeptember 22, 2015
Working at XO developed my leadership skills, technical skills, and opened my career to many opportunities that helped me better understand the telcom industry. The local market management should be developed by the company further than placing someone in a seat. Other than that, the customer base was vast and different which made every day interesting.
Pros
company vehicle
Cons
local market management
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Telecom
Account Manager (Former Employee) –  Austin, TXSeptember 17, 2015
The world of telecom is better served because of this company. It was an environment that was great for learning and advancements.
Pros
Meeting new clients
Cons
Hours
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Channel Manager
Regional Channel Manager (Former Employee) –  PAAugust 17, 2015
Responsible for generating new revenue from the sale of National Carrier’s business products and services through agent and partner relationships. Responsible to manage a growing portfolio of agents with the goal of accelerating the number of qualified opportunities brought by each agent, using a combination of product awareness campaigns and training programs. Accountable for the sales performance of assigned agents and is measured against an assigned revenue quota of $15000.00/month.
• One of 2 Channel Managers in the Philadelphia Region managing and maintaining 30 + Business Partner relationships across 4 states
• Set face-to-face meeting with Partners and their clients on regular basis to train, inform on solution, pricing/SPIFFS as well as helping to get signed contracts
• Administer and enforce contract commitments, review commission disputes and offload customer escalations.
• Providing sales support, following up and closing sales opportunities with XO Sales Agents/Partners
• Managed marketing recruitment campaigns to current and potential agent partners.
• Administer and enforce contract commitments, review commission disputes and offload customer escalations.
• Providing sales support, following up and closing sales opportunities with Sales Agents/Partners
• Collaborated on regulat basis with Client Managemet team to increase customer satisfaction and reduce churn
• Managed marketing recruitment campaigns to current and potential agent partners.
Pros
Good people
Cons
ICB process was overused and overwhelmed.
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Very low moral in office. No structure or challenge
Technical Customer Care Rep - Contractor (Former Employee) –  Dallas, TXJuly 24, 2015
As a temporary contractor, the amount of training was minimal. This gives the impression the company doesn't take seriously the customers expectations. Was a very difficult position to function in due to the lack of structure and co-worker support.
Pros
the job was temporary
Cons
no structure in management
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Excellent work ethic and many tenured employees who love working there.
HR Business Partner (Former Employee) –  Plano, TXJuly 16, 2015
I enjoyed my four years at XO Communications as an HR Business Partner supporting mainly the IT organization but many Engineering clients as well. The tenured employees amazed me as there were some pretty lean years when no merits were given and reduced bonuses, but the employees loved this company and were extremely loyal. Those who may have left for other jobs or from reduction in force, when given the opportunity they would come back when an opening came up. It was amazing!

My job was impacted by an HR restructure unfortunately and so I am now searching for another position. The HR organization is an exceptional team of professionals that are collaborative, accountable, communicative, respectful and supportive at all times. Just the kind of environment that an individual can thrive in,.
Pros
Ability to work from home periodically.
Cons
The business has struggled with the Sales targets.
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Typical Day
Sr. Java Developer (Current Employee) –  Plano, TXJune 22, 2015
XO360 Application provides different services Order, Monthly Invoices, Total Revenue, Change Request’s and Ticket’s for different CSM, Finance Internal Customers.It collects data from different Downstream Systems Siebel, Remedy and Catch and upload data using ETL process.
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Dead End
Lead Accountant (Current Employee) –  Herndon, VAJune 19, 2015
It used to be an awesome place to work not any more. Maybe the new management will make a positive impact eventually. No growth opportunities, very low morale.
Pros
Nice colleagues
Cons
Benefits, pay, management
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XO Communications
DS3/E3,DS1/E1 Carrier Technician (Current Employee) –  Lone Tree, COMay 25, 2015
Great company! Good salary, advancement opportunities. Loved the work environment. Enjoyed working with co-workers, management always very approachable. Excellent opportunities for overtime. Very flexible for working from home.
Pros
Good medical, great investment plan.
Cons
Unable to work for them outside the United States
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extremely challenging environment
Project/Program Management (Former Employee) –  IllinoisMay 12, 2015
XO is a challenging place to work. The employees are overworked and compensation is less than satisfactory in most cases. The Management could use some on-going "Management training" (culture building, empowering employees, conflict resolution, motivating teams & career building) separate from the mandatory HR training that is provided regarding state and federal laws and XO's responsibility to uphold them.

XO has many knowledgable employees who work very hard to help XO succeed. The hardest part of working at XO is the fact the culture and the upper management teams need an overhaul. Due to the amount and complexity of the strategic initiatives the company puts out, the employees are often under a lot of stress and very rarely is there an appropriate level of recognition, empowerment or work/life balance.
Pros
Highly knowledgeable and experienced staff
Cons
culture, reduction/ removal of flex work time (work/life balance), compensation, little or no recognition, little or no career pathing
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Great position
Sr. EXECUTIVE - TRAINING COORDINATOR (Former Employee) –  Phoenix, AZMay 8, 2015
Working for XO Communications was a great position. I enjoyed traveling to the national and major accounts and training them face to face on their telephone systems, their billing systems and helping them to have a positive customer service experience.
Pros
Travel, face to face, training
Cons
Telecom companies were not stable
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Overall rating

3.3
Based on 151 reviews
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