XO Communications Employer Reviews

calling 100 plus calls per day contacting IT managers and CIO to sell our services.

Not my favorite job, nor my favorite manager. This job placed other peoples success part of your success. This company is not one I would ever work for again

Top provisioner for XO’s data provisioning team. Handled all escalations with direct customers as well as our Wholesale accounts. Often looked upon to handle high priority customers like hotels and franchises. Proven ability to project manage large accounts and meet the due date requirements to ensure customer satisfaction.

* Closely follow monthly sales and retention metrics to exceed quotas etc; strategic account development focus; 25% travel
* Good customer relations starts with the first sales interaction and is dependent on a positive install experience
* Strong and talented management teams; adaptable
* Experienced operations and marketing support teams
* Constant – more... change and need to adapt a daily challenge
* Solving problems and collaborating with clients and co-workers – less

I worked at XO Communications as a Marketing Intern. The project I worked on helped me to learn a lot about marketing and help me to fine tune my MS Excel Skills. This was a great experience and definitely helped me to grow and learn more.

● Responsible for upholding customer relations with businesses with revenue $750-$3K.
● Maintain the customer base by account management and growing revenue.
● Retention of current customer by resolving specific billing or technical issues.
● Prepare and present professional proposals specific to the customers’ needs.
● Implement and manage all activities – more... associated with assigned base.
● Act as a liaison between Sales, Customer Care, Technical Support and other internal functional areas to insure overall customer satisfaction with assigned base of accounts.
● Monthly health checks to top 25% of base
● Trained new employees on systems and products.
● Follow up with the customer once their new contract, move, or their new business location has been installed.
● Proactive follow ups with the customer throughout their contracts to keep them loyal customers. – less

1. XO SG&A Issues vs. XO Value Proposition: XO has historically had the highest SG&A as a percentage of revenue in the telecommunications industry, at one time approaching 40%. This has led to annual reductions in force in an attempt to drive stronger EBITDA performance. The employee base has dropped for 5,000 to 3,000 in the last six years. The XO – more... value proposition is based on providing the customer with an exceptional customer experience, “Solutions You Want, Support You Need.” XO has been unable to deliver on this because the reductions in force have been focused on the customer facing organizations such as service, repair, sales engineering, and client services that would contribute to a exceptional customer experience.

2. Lack of Investment in Systems: Over the years, XO ownership has shown a willingness to invest in the development of a robust Tier 1 network, but not in the systems that support that network. This has resulted long order entry cycles, provisioning, and service delivery lead times, and lengthy outages hampered by antiquated systems.

3. Lack of Investment in Marketing and Product Development: In 2012, the XO Marketing budget was $6M for marketing programs, product development, lead generation, promotions, web development, social media development, contests, sales meetings, and president’s club. This small budget leaves little for true product development and has left XO with a less than robust product set.

4. Departures of Key Senior Executives: Since the end of 2011, many of senior leaders have left XO, including the CEO, COO, CMO, CTO, President of Business Services, Senior Council, SVP of HR, SVP of Sales, and a number of key VPs. This would appear to be the precursor to a sale of XO. – less

Sorry to say that this was a failure in every category. Not one person
was happy working there, that I know of. Management? As far as I am concerned, it's non-existent.

Flextime, working remotely, and great co-workers make XO a good place to work

Company was great to work for. Supervisors very understanding. Team players who get the work done.

The management @ XO is poor. They focus on micro management and not on a true sales process. The SE's and CS reps spend 90% of their time on conference calls for internal discussions, they will put phones on speaker so all can hear while they surf the net. That’s their Idea of busy. XO is way too fat with middle managers that are non effective. Focus – more... seems to be more on these positions then sales. It’s really too bad since XO has the network and products that would be great in the marketplace. XO is in need of leadership that can be leaders not a person with a title that gives no direction. The hardest thing after getting a job with XO was wanting to go into the office and staying motivated due to the Branch Manager. – less

XO is in a very competitive market. The company is doing what it can to stay current with products and technology. The company needs to work harder at defining differentiation from the competition.

They could not install anything correctly and could not keep it running. Support is very poor. Do not pay well and the management is the worst I have ever seen. The company is up for sale and they have cut all support functions to the bone.

Fast paced environment with a hard quota that makes for a stressful day. I learned that the reward did not balance out the stress level. Management appeared to be concerned with numbers only. Co-workders were too competitive and self-absorbed. Resources were not adequate to provide competitive solutions to customers.

Meetings, investigations, product reviews, good place to learn new stuff and get recognized for accomplishments.

Employee moral is low due to basic benefits and they expect employees to show up on time even in ice and snow. Never had a holiday party and raises are usually 1%-2% each year

Ordered components of XO Communications; set up billing profiles and accounts; assisted customers with claims and reimbursement, chargebacks and collections; provided sales with account information and billing corrections; liaison with Sales and other groups to reconcile billing issues.

Working a s a team helps to get the job done in a quick and efficient manner; All members are important, each one contributing to the whole.

Managed domestic and International carriers with collocation at on-net locations in the United States. Sold DS3, OC3 and domestic long haul termination to carriers for their resale and lease cost routing of minutes. Maintained 100% quota and achieved the top 10% national attainment. Maintained upper management business relationships to build my customer – more... base and customer’s bottom-line – less

I was given great opportunity with XO and received training and mentoring that allowed me to move from customer service to engineering within just a few years.