XO Communications Employee Reviews in United States

Found 159 reviews matching the search
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Company Management in South Florida was less than desirable
Enterprise Account Manager (Former Employee) –  Miramar, FLMay 26, 2016
4 managers in 12 months - all with different visions. maybe with the company being sold to Verizon the culture will improve in South Florida's team.
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Good Company to work for
Billing/Financial Analyst II (Former Employee) –  Nashville, TNMay 23, 2016
The pay was good at the company. Had the ability to move around. Learned a lot about telecommunications. Work environment was good.
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Great place to work
Lockbox Specialist (Current Employee) –  Dallas, TXMay 19, 2016
Management is great. Always willing to give you the opportunity to learn many things They keep employees updated on any changes to the business monthly.
Pros
No mico management
Cons
office is sometimes cold
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Old School Business Mentality
Sales (Former Employee) –  DCMay 18, 2016
Good thing VZ is buying this place as it would not last much longer. Very unethical practices going down, sales leadership is a nightmare. Obviously there are smart and nice people here but you never get the vibe that people love to work here--They are just creatures of habit.
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Direct leadership was awesome
Sales (Former Employee) –  Miami, FLApril 18, 2016
- The most enjoyable part of my job was building and working with my team.
- Direct leadership were very helpful and always provided sound coaching.
- Other employees generally seemed like they like to be at work.
- Terminated my entire division with no warning; unprofessional way of doing business as people were still being hired up until two weeks before we were let go
Pros
Compensation, local office culture
Cons
Benefits, Downsizing
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Great place to work.
National Carrier Repair Technician 3 Tier 3 (Current Employee) –  Lone Tree, COMarch 27, 2016
Good place to work, positive people and attitudes. Good place for learning telecom backbone networks. Always keeping busy working on multiple platforms of the network.
Pros
People are great.
Cons
None
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Small liberal and friendly company with cohesive problems in collaboration and communication
Manager of Quality Control - NCC (Current Employee) –  Maryland Heights, MOMarch 12, 2016
Small company feel for a billion dollar company. Some really good people who work hard for the common good.

Short-sided view of accountability for the Vital Behaviors they require as part of expectations. Company is sorely lacking in cohesive project management governance between factions of the company. Working in a vacuum is commonplace. There is no accountability for poor performance and/or blatant disregard for common courtesy or protocol.
Pros
Liberal Work Schedule. Good, hard working people commonly interested in performing
Cons
medical benefits are adequate at best. Upper Management very out of touch.
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Poor managment - Bad culture - good products
Sr. Enterprise Sales Engineer III (Former Employee) –  San Jose, CAMarch 1, 2016
XO has good services. Getting them turned up is not so easy. Management was a continuous roll over. Real bad management at all levels. there were a few bright spots but nothing to overcome the gross volume of just bad managers.
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Poductive and fun place to work.
Tech IV for Tier III Transport Repair (Current Employee) –  Lone Tree, COFebruary 23, 2016
I come in, say hello to my co-workers, then say hello to my manager. He relays the work load for the day to the team, then he'll usually joke around with us the whole time he's there, before he goes home. No one is micro managed. We are treated like the adults that we are and given the expectation.
Pros
I like the people I work with. I like the culture and the company seems to like me.
Cons
Job is ending in Janurary 2017 due to by out.
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Great Place to work
Activations Switch Technician (Former Employee) –  Lone Tree, COJanuary 10, 2016
Assist Business Customers to help turn up their new service. Worked closely with outside field technicians and vendors to correct any technical issues that were encountered during turn up process.
Pros
Helping customers and great office environment
Cons
Distance to work
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Very reactive instead of proactive. Senior management lacks connection with or desire to provide a positive work environment. Unreasonable expectatio
manager (Former Employee) –  PennsylvaniaJanuary 7, 2016
To much to record. There were some very good times, however they have long since passed. May update in the future. Did learn a lot along the way, as company grew. However they lost the great culture long ago, and have been loosing the best people ever since.
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Good management
Manager (Former Employee) –  TexasDecember 27, 2015
Former Allegiance Telecom employee, very different management style at XO Communications than Allegiance Telecom made the decision to leave the company. Co-workers and management were very supportive.
Pros
Flexibility to work from home
Cons
Company Culture
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Great Company
Network Optimization Analyst II (Former Employee) –  Memphis, TNDecember 19, 2015
XO Communications was a great employer to work for. I truly enjoyed working there. The culture was laid back and not
micro-managed at all.
Pros
Laid back and not micro-managed.
Cons
No opportunities for advancement in the Memphis office.
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Survivor among CLECs
Entrepreneur (Current Employee) –  Plano, TXNovember 10, 2015
XO strives to be one of the best places to work, but financial and market pressures yield realities. Wages are fair while benefits are on the low side. On the other hand, leadership strives to create a culture where employees enjoy coming to work each day. XO's objective is to treat each employee fairly.
Pros
You will be appreciated for the work you do.
Cons
Lower benefits and higher workload
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Good for the first few years.
Tier II VOIP Repair Technical Lead (Former Employee) –  Saginaw, MINovember 10, 2015
My first few years at XO was great. The management team understood that the way you treat your employees will reflect their work effort. However that all changed when the new management took place. People were getting promotions who did not deserve promotions, and if you were not in the buddy circle your chances of advancement where slim to none.
Pros
Great on the job training.
Cons
New Management does not know how to properly run a call center.
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Large Fiber Expansion Project
sales/ project management/ realestate (Current Employee) –  New York, NYNovember 3, 2015
Xo is undergoing a huge expansion of their fiber network throughout the US. Inter- department collaboration is the key to success at this organization, however many new/old processes being streamlined and altered monthly. Opportunities to sell are vast, as XO has a wide array of products and services to sell from basic IP telephony to Cloud Solutions. Company pride is every month acknowledged through fun sales contests and company wide competitions to keep employee moral high.
Cons
healthcare benefits only partially covered
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N/a
IT Support Administrator (Current Employee) –  Plano, TXOctober 31, 2015
Daily desktop support for end-users in the Dallas market.
Hardware imaging and application testing. Hardware and software troubleshooting and special projects as needed
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customer service was enjoyable
MACD Customer Service Representative (Former Employee) –  Sandy, UTOctober 18, 2015
working to assist customers and making the product worth the keep and being able to be part of multiple peoples life's through socializing and making a difference made a great impact and experience for me
Pros
customer interactions
Cons
short breaks, management, call center setting
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Fun environment
Senior Indirect Sales Manager, Minneapolis, MN (Former Employee) –  Reston, VASeptember 24, 2015
Great team atmosphere with lots of perks and the office location was really great.

Great training of staff - really beneficial
Pros
Benefits
Cons
Telecom is a tough industry
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CLEC that lasted through the downfall of many
Field Service Technician Level III (Former Employee) –  bostonSeptember 22, 2015
Working at XO developed my leadership skills, technical skills, and opened my career to many opportunities that helped me better understand the telcom industry. The local market management should be developed by the company further than placing someone in a seat. Other than that, the customer base was vast and different which made every day interesting.
Pros
company vehicle
Cons
local market management
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Overall rating

3.3
Based on 160 reviews
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