XO Communications Employer Reviews

Great culture, great managers and fun place to work. I learned a lot from XO Comm,. since i spent 17 years with this company. I learned how to treat people, both internal customers as well as out customers.

Allot of windshield time .Long hours and cover allot territory

XO is a company that focuses on revenue and lack in customer service. Their benefits were average and there wasn't any chance for advancement

Was good while it lasted. Funds were misappropriated and we all lost our jobs or was absorbed by Verizon

It was very good company to work for. I loved the type of work I was doing, as the location was perfect…
My primary responsibility was to provide equipment layouts and cable management system installation packages to support internal projects as well as customer collocation applications.
We were all in a good relationship with the supervisor that is – more...  why we worked in harmony as a team together…
In my opinion it was two parts in my work I considered the best; the first it was doing most of my work with AutoCAD and Microsoft applications which both I loved tremendously. The second I was working from home 3 days/week… – less

Typical work day includes inbound activation calls from field techs and customers, as well as building voice translations and provisioning layer 1,2,3 devices. Management is solid. Co-workers are friendly but some are loud on activation calls. Hardest part of the job is the TBS automation process which builds customers in Broad-soft. This process has – more...  a 65% failure rate and requires an IT ticket to resolve each time. Most enjoyable part of the job is teleworking, management support, and friendly work peers. The job itself can be frustrating because of on-going Order Entry and automation issues, which results in customer frustration at turn up. – less

We are constantly caught in the proverbial whirlwind. It is hard to be proactive when you are fighting internal resources and putting out external fires.

For the past 5 years I have been, what I categorized as, a data exploration and analysis expert. My work requires an understanding of the business climate/needs, ability to work/coordinate/communicate with many different user types and peers. From those interactions, I can then perform data mining in mostly untouched or uncharted data territory (exploratory), – more...  build the framework for data sources from the various data warehouses and/or adhoc output reports, create/manage/maintain platform tools, which reach/serve a wide range of stakeholders. – less

XO is a company in transition from a traditional Local Exchange Company to a Data and IP services company.

Great company to work for overall

Your Review*Great company to work for overall

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Reviews are meant to help others learn about employers, so please:
•only submit a review if you have worked for this company
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I was a top producer until they filed for chapter 11 during the dot com bust.

The culture of the organization has changed and the employer has made it hard for the employees to grow and succeed.

I worked on Telephone systems,
Installed T-1 and T-3 Lines,
Installed new service to customers,
I took with me some very useful tools and met some great people. Would work there again.