Very reactive instead of proactive. Senior management lacks connection with or desire to provide a positive work environment. Unreasonable expectatio
manager (Former Employee) – Pennsylvania – January 7, 2016
To much to record. There were some very good times, however they have long since passed. May update in the future. Did learn a lot along the way, as company grew. However they lost the great culture long ago, and have been loosing the best people ever since.
Entrepreneur (Current Employee) – Plano, TX – November 10, 2015
XO strives to be one of the best places to work, but financial and market pressures yield realities. Wages are fair while benefits are on the low side. On the other hand, leadership strives to create a culture where employees enjoy coming to work each day. XO's objective is to treat each employee fairly.
Tier II VOIP Repair Technical Lead (Former Employee) – Saginaw, MI – November 10, 2015
My first few years at XO was great. The management team understood that the way you treat your employees will reflect their work effort. However that all changed when the new management took place. People were getting promotions who did not deserve promotions, and if you were not in the buddy circle your chances of advancement where slim to none.
Great on the job training.
New Management does not know how to properly run a call center.
sales/ project management/ realestate (Current Employee) – New York, NY – November 3, 2015
Xo is undergoing a huge expansion of their fiber network throughout the US. Inter- department collaboration is the key to success at this organization, however many new/old processes being streamlined and altered monthly. Opportunities to sell are vast, as XO has a wide array of products and services to sell from basic IP telephony to Cloud Solutions. Company pride is every month acknowledged through fun sales contests and company wide competitions to keep employee moral high.
MACD Customer Service Representative (Former Employee) – Sandy, UT – October 18, 2015
working to assist customers and making the product worth the keep and being able to be part of multiple peoples life's through socializing and making a difference made a great impact and experience for me
Field Service Technician Level III (Former Employee) – boston – September 22, 2015
Working at XO developed my leadership skills, technical skills, and opened my career to many opportunities that helped me better understand the telcom industry. The local market management should be developed by the company further than placing someone in a seat. Other than that, the customer base was vast and different which made every day interesting.
Regional Channel Manager (Former Employee) – PA – August 17, 2015
Responsible for generating new revenue from the sale of National Carrier’s business products and services through agent and partner relationships. Responsible to manage a growing portfolio of agents with the goal of accelerating the number of qualified opportunities brought by each agent, using a combination of product awareness campaigns and training programs. Accountable for the sales performance of assigned agents and is measured against an assigned revenue quota of $15000.00/month. • One of 2 Channel Managers in the Philadelphia Region managing and maintaining 30 + Business Partner relationships across 4 states • Set face-to-face meeting with Partners and their clients on regular basis to train, inform on solution, pricing/SPIFFS as well as helping to get signed contracts • Administer and enforce contract commitments, review commission disputes and offload customer escalations. • Providing sales support, following up and closing sales opportunities with XO Sales Agents/Partners • Managed marketing recruitment campaigns to current and potential agent partners. • Administer and enforce contract commitments, review commission disputes and offload customer escalations. • Providing sales support, following up and closing sales opportunities with Sales Agents/Partners • Collaborated on regulat basis with Client Managemet team to increase customer satisfaction and reduce churn • Managed marketing recruitment campaigns to current and potential agent partners.
Very low moral in office. No structure or challenge
Technical Customer Care Rep - Contractor (Former Employee) – Dallas, TX – July 24, 2015
As a temporary contractor, the amount of training was minimal. This gives the impression the company doesn't take seriously the customers expectations. Was a very difficult position to function in due to the lack of structure and co-worker support.
Excellent work ethic and many tenured employees who love working there.
HR Business Partner (Former Employee) – Plano, TX – July 16, 2015
I enjoyed my four years at XO Communications as an HR Business Partner supporting mainly the IT organization but many Engineering clients as well. The tenured employees amazed me as there were some pretty lean years when no merits were given and reduced bonuses, but the employees loved this company and were extremely loyal. Those who may have left for other jobs or from reduction in force, when given the opportunity they would come back when an opening came up. It was amazing!
My job was impacted by an HR restructure unfortunately and so I am now searching for another position. The HR organization is an exceptional team of professionals that are collaborative, accountable, communicative, respectful and supportive at all times. Just the kind of environment that an individual can thrive in,.
Ability to work from home periodically.
The business has struggled with the Sales targets.
Sr. Java Developer (Current Employee) – Plano, TX – June 22, 2015
XO360 Application provides different services Order, Monthly Invoices, Total Revenue, Change Request’s and Ticket’s for different CSM, Finance Internal Customers.It collects data from different Downstream Systems Siebel, Remedy and Catch and upload data using ETL process.
DS3/E3,DS1/E1 Carrier Technician (Current Employee) – Lone Tree, CO – May 25, 2015
Great company! Good salary, advancement opportunities. Loved the work environment. Enjoyed working with co-workers, management always very approachable. Excellent opportunities for overtime. Very flexible for working from home.
Project/Program Management (Former Employee) – Illinois – May 12, 2015
XO is a challenging place to work. The employees are overworked and compensation is less than satisfactory in most cases. The Management could use some on-going "Management training" (culture building, empowering employees, conflict resolution, motivating teams & career building) separate from the mandatory HR training that is provided regarding state and federal laws and XO's responsibility to uphold them.
XO has many knowledgable employees who work very hard to help XO succeed. The hardest part of working at XO is the fact the culture and the upper management teams need an overhaul. Due to the amount and complexity of the strategic initiatives the company puts out, the employees are often under a lot of stress and very rarely is there an appropriate level of recognition, empowerment or work/life balance.
Highly knowledgeable and experienced staff
culture, reduction/ removal of flex work time (work/life balance), compensation, little or no recognition, little or no career pathing
Sr. EXECUTIVE - TRAINING COORDINATOR (Former Employee) – Phoenix, AZ – May 8, 2015
Working for XO Communications was a great position. I enjoyed traveling to the national and major accounts and training them face to face on their telephone systems, their billing systems and helping them to have a positive customer service experience.