Questions and Answers about XPRESSPA

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What advice would you give the CEO of XPRESSPA about how to improve it?

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I feel that the commission should be more.. I don't make enough to live comfortably.

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We need more efficient supply distributors. My location turnover for delivery is 1 month from order to delivery(2 months for some things). We run out of spa supplies and merchandise waiting on delivery for extended periods of time here in AZ.

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I'd advise you to understand the industry from an employees perspective. Therapists are are not sale associates, they do not stand 8 hrs a day and 30 mins to get food in an airport is not appropriate. Stop putting unnecessary pressures on regional manager, who put pressure on spa managers who put pressure on therapists and techs. I remember the culture being hostile with constant threats to fire people. Allow employees to take breaks regardless to your volume. Ultimately it seems as if it's all about money and everyone is expendable. communicate better with employees in the store instead of forcing new protocols. There's more but start here.

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I used to work this company. But Management was not very friendly. They should respect new EMPloyeee special when they are new and learning .

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1. Market more proactively, all services spa offers.
2.nails, wax,hair services
3.management that respects employees, by positive reinforcement and show equality to all staff members. Professionalism
4. Incentives to employee

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Make commission at least 33% for all new hire, and increase commission on a per year bases.

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Nobody went to school, paid student loans and studied anatomy and physiology to earn a minimum wage!!!

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Try working for commission to see what it feels like on slow days. I love my job but yes sometimes on slow days a minimum wage base would be sooooo appreciated😉.

Answered - Massage Therapist (Current Employee) - Houston, TX

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