Operations Performance Manager, Neenah, WI - July 16, 2014
Manage sales agents and customer service agents on sales and service calls. Learned about the human body and joint pain. I was management other than my direct report who was VP of Sales. Co-workers were on separate shifts, other than my employees, had a strong work relationship with each individual. Hardest part of the job was having to deny someone a opportunity to work for the company due to the other applicants skill level, work history, etc. The most enjoyable was when I could teach an agent a new technique or another round about way to do what their currently doing.