Technical Specialist - Sales Engineer
Xyon Business Solutions Inc. - Aliso Viejo, CA

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Technical Specialist II (Pre and Post Sales) – Information Technology Services

Orange County (Aliso Viejo)

Job description

Want to join a World Class Team? We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technical Specialist II is a senior level engineering position supporting the technical pre-sales and post-sales of enterprise-class solutions. This position will primarily be focused on delivering engineering expertise to the Orange County market.

The Company is represented by the best of the best technical engineers and maintains many different skill sets including networking, security, storage, virtualization, wireless and VoIP.

Technical Specialist II responsibilities include:

  • Next generation firewall installation, including related RADIUS and Active Directory integration
  • Wireless controller and access point installation, including related RADIUS integration
  • Storage array installation, including related fiber channel and iSCSI integration
  • Virtualization installation, including HA and DR solutions
  • Working with customers to determine and analyze performance issues from the sources listed above and effectively explain findings
  • Project manage the engagement while managing changing client expectations and unexpected roadblocks

Technical Specialist II will also support the sales team in pre-sales efforts in the following manner:

  • Leading product demos for prospects and assisting the Sales team with presentations
  • Acting as the primary technical resource on prospect calls, addressing questions regarding the solution, installation and integration
  • Providing remote/onsite and over the shoulder training to clients and staff
  • Designing proof-of-concepts and presenting back to the client
  • Creating and maintaining client environment documentation
  • Contributing feedback to the help with growth of the services organization

Accountabilities Include:

  • Complete company and partner sales training and certifications
  • Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars
  • Ensures customer satisfaction in every step of problem resolution
  • Tracks customer issues
  • Documents diagnostic steps while troubleshooting reported problems
  • Conducts extensive research to find correct solutions
  • Provides quality support to customer employing a high degree of customer service, technical expertise, and timeliness
  • Respond to customer inquiries in a timely manner

Desired Skills and Experience

Qualifications

  • The ideal candidate is intelligent, well presented, articulate, confident, honest, a positive outlook, proactive and eager to learn
  • Enthusiasm for travel within Southern California and approximately two trips per year out of California
  • 3+ years of relevant pre-sales support and/or technical experience, demonstrating exceptional customer relationship skills
  • High degree of IT knowledge and experience
  • Extensive experience with Windows Server operating systems and the ability to confidently troubleshoot technical issues
  • Must be authorized to work in the United States
  • General industry knowledge of technology vendors, applications and trends

Knowledge, Skills, and/or Abilities Required:

  • Knowledge of virtualization
  • Knowledge of Microsoft Windows server operating systems and Active Directory
  • Knowledge of network and systems security
  • Strong desire to do an excellent job
  • Listens to customers - identifies, meets and is sensitive and responsive to their needs
  • Must be able to demonstrate excellent written and verbal communication skills
  • Must be able to work within a team environment
  • Able to express ideas clearly and convey necessary information
  • Able to interact effectively with all levels of management
  • Able to recognize and attend to important details with accuracy and efficiency
  • Able to maintain a positive attitude in the face of criticism, rejection, or failure
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines
  • Ability to understand strategic goals of department clearly and maintain a big picture view
  • Ability to foresee obstacles and opportunities within area of responsibilities
  • Able to display assertiveness and a high level of self-confidence
  • Able to identify needs and opportunities and develop action plans to address
  • Able to analyze and resolve issues and problems in a sound and timely fashion
  • Able to think strategically and tactically
  • Able to identify areas of risk/concern in area of responsibility
  • Ability to apply knowledge, experience, and expertise when addressing issues
  • Builds solid and effective working relationships with others
  • Knowledge and/or expertise in related area of responsibility
  • Possesses leadership skills with a willingness to lead, create new ideas, and be assertive
  • Possesses strong organizational and time management skills, driving tasks to completion

Additional Information

Compensation:
Base salary + Bonus + benefits, including 401(k) and Profit Sharing plans.


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