Pros: work close to home, good benefits, good networking, education reimbursement
Cons: poor management structure; poor hiring process, different process in all their offices
Yale is growing for sure. There are many opportunities for many health care professionals to choose from, the problem is the hiring process. You will first meet with the HR department and they will have you sit with the department manager. The department manager has your resume and letters of recommendation, with evidence of a great work ethic, a punctual status, complete detail of the personality and cross-trained in different specialties. The department manager is asking questions already spelled out on the reference letter and resume. Some of these managers are asking a seasoned LPN if he/she knows how to take a blood pressure and asking about customer service. The position most likely being interview for is a float position. The manager states being in the float position requires someone who can transition from place to place. This is a great opportunity for the new hire, so what is the problem here?
I have to wonder if the managers are being trained properly. Several questions the managers ask are simply amazing. Also, the training process is very undesirable. Yale will place you with someone he/she thinks will be a good trainer and then that person is on the phone with his/her mother, gossiping with co-workers, complaining about the weather and then goes back and tells the manager the person they sent her/him is not working out well.
Try to get a log-on ID right away! Ha! you'll wait for about 2 months, cause someone in the management department is really not on top of your process nor does it really seem like he/she cares enough.
It is such a disarray of problems and – more... issues. The training process is very disorganized and Yale will have you go to many different offices with different people, and guess what, everyone has his or her own interpretation of how to fill out the EPIC screens or how to ask the patients regarding the history, medication taken and so on.
It is an enigma Yale has not implemented a professional and direct approach with formal policies and procedures to ensure an universal work ethic. The hiring process should be uniform across the board and should not deviate. A training check-list should be implemented and a competent manager should ensure all new hires are being trained efficiently.
I shiver to think about the patient's chart and how disorganized and incomplete it can become, if not already.
A company is only as good as the workers on board. – less