Challenging yet very rewarding workplace
Client Account Manager, London - May 11, 2012
A typical day at work was mainly based on interactions with clients and analysts and involved fielding inboud client requests and research inquiries, proactively driving, monitoring and increasing client usage and satisfaction of contracted deliverables, conducting web training for clients, maintaining account management report, producing usage reports, preparing client presentations, putting together and submitting proposals, updating our internal CRM system, scheduling and setting-up meetings, coordinating delivery of contracted services - essentially interactive deliverables, collaborating with Marketing and IT to optimize client experience or troubleshoot access/delivery issues, attending meetings at client site.
Working at Yankee Group, I learned a great deal of things but essentially to be solution-oriented, to think strategically, to build strong business relationships and to manage external as well as internal expectations.
Management wise, I had four managers which three of them were based abroad - USA and Israel. Overall, I was happy by the management style, mainly characterized by an open communication and a lot of freedom which led me to be quite self-sufficient.
As a Client Service Specialist and then as an Account Manager, my roles had always been very central.Therefore, I was working and in touch with all the employees accross all the business units from Research, Finance, Marketing to IT. They were smart, hard-working, helpful and friendly. I feel lucky and proud to have worked with them.
Initially, the hardest part of my job was simply to learn everything and communicate in English, which is not my native language. So at the beginning, I was second-guessing things a lot and working very hard to compensate. Then, as part of the business itself and my role, it was to manage the expectations, external and internal ones.
The most enjoyable part of my job was working in a collaborative way with my clients and the analysts, have them connect and work together.