Sports Director (Former Employee) – Austin, TX – January 19, 2016
Helped create and implementation of incentive and promotional programs. Improved membership sales by conducting surveys and developing action plans to capitalize on sales opportunities. Revitalized and restored family activity programs. Conducted customer needs assessments, developed creative presentation of products/programs, and nurtured productive relationships with clients. Lifeguard, swim instructor, assistant manager, after school counselor, ending as Sports Director.
Swim Instructor (Former Employee) – Town Lake – March 30, 2015
When I started working at YMCA of Austin I felt welcome right away, everyone was really nice and they have an awesome open door policy for all levels of management. If I had a problem with anything I could walk into any level of management's office, whether it be my direct supervisor or the owner of the entire establishment.
Fun work environment. Productive and motivating workplace.
Intern (Current Employee) – Austin, Texas – November 17, 2014
Very interactive environment in the office. A typical day involves reaching out to the community and members that are involved in the YMCA program. As an intern, I work directly with the Mend Obesity Intervention Program. I interact with kids twice a week at schools for ten weeks. We make eating healthy and being active fun. The YMCA is very community based so we do what we can to increase community outreach to help families live happier, healthier lives.
A typical day at work includes teaching the youth of Austin texas about the core values of the YMCA and education. I have learned that everything we do can impact a child's life whether we know it or not. The management has great communication skills and keeps the organization moving forward into the future. The employees at the YMCA go through extensive training. This enables the staff to produce results while at work. The hardest part of the job is all the different personalities within the children. The more time a person is there, the more relationships are built and understanding becomes easier. The most enjoyable part of the job is knowing that we are impacting children's lives in a positive way.
Welcome Center Representative, Customer Service (Current Employee) – Austin, TX – July 18, 2012
*Answered lots of clients phone calls *I learned how to spell all types of names * Co-workers are laid back and super funny * Dealing with upset and angry customers is definitly the hardest part of my job. *Enjoyable is watching everybody sweat in the gym
Assisted current and potential members with account grievances, financial assistance, membership holds, etc. Processed membership paperwork for two local branches. Assisted Membership Coordinator with preparing daily and weekly financial statements for organization. Answer telephones, greet members, and provide customer service support. Trained Membership Services Staff. Fax and copy various documents as needed. Data Entry.