On the outset, Yodle looked like a great fit. I already had experience working with clientele on the phone, and adjusting to the original script was not difficult. I was given two segments (which kinds of business I called, i.e. interior designers, real estate agents, general contractors, etc.) each of which required different wording and training. However, after a month in training and another month in the "Excelerator Bay" (sic) I found that the leads we were being given in those two months were newer and better quality than the leads we got on the actual sales floor. Another problem that arose was that I was selected to take part in an experiment in which new scripts were being used. This didn't seem like a bad thing at first, but the fact that I had to re-adjust to a new script, I was given old leads who had heard it all before, and about every month or so they changed my segments without training me on how to communicate with that segments' business owners, I had pretty much given up hope that I could succeed no matter how many businesses I called. So basically, if you want to succeed there, you need to self-source all your leads and get on your managers' case about training for new segments.
Free lunches, Friday evening happy hour, great commission plans, healthcare
High-pressure, numbers are based on leads within the company, not self-sourcing