Sales Representative (Former Employee) – Scottsdale, AZ – November 26, 2017
Poor management and high turn over lead to this exit. The stressful nature of the position contributed to poor health that I am still recovering from to this day. I don't recommend joining this company in any capacity.
Depending on your manager they can differ in styles from micromanaging to complete lasaiz faire, depending on what's believed you work best under. Free lunches, great people, much more organized than a lot of other places.
Great for Newbie - Great Training But the truth is
Sales (Former Employee) – Charlotte, NC – July 11, 2017
The company hires in masses due to more than 80% turnover rate.
Expected to complete 150+ non-quality calls per day just to make daily required numbers. Manager rides you every minute, pacing behind you all day to "Just DIAL DIAL DIAL" Your dials are posted in live time on a huge screen in each pit.
You must follow a strict time schedule for arrival, breaks, lunch, leave. If one minute late or leave one minute early be prepared for consequences. (even if you came in early, worked through lunch, or stayed late the night before) They do pay overtime and sometimes provide you with a small piece of a subway sandwich for staying.
Unprofessional constant loud noise, inappropriate music, and chaos during "dial time" make focus difficult, easily heard by those you are calling who question your professionalism.
Leads are provided but most have been called numerous times for years every few months with the exact or similar scripting. Expect lots of hang ups and angry businesses who have had a bad experience. You cannot see or have access to see prior activity or history.
Team members and managers are shuffled into different pits every 1-3 months. The unspoken company policy is to never allow you to get too comfortable. Recommend minimalization of personal belongings to ease constant shuffle and dismissal.
Due to mandatory company scripting and parroting provided by your manager on each and every close, you do not develop your individual sales ability and must rely heavily on manager assistance. You rarely are given the opportunity to use your own sales skillsmore... or go solo. You must parrot everything your manager says even if uncomfortable, not appropriate, unprofessional, or untrue. When parroting stops, start looking elsewhere, your days are numbered.
Promotion is almost impossible. Loss of revenue for department outweighs your career growth within the company. The company does post all open positions allowing you to apply and even interview however the "winner" is usually already selected prior to posting. Promotions are most times given via their internal buddy system regardless of experience, qualifications, or ability.
Few managers were actually successful in a sales role at this company prior to promotion. Many were promoted while on PIP (against written company policy btw) based on their buddy status and ability to follow any and all direction by senior management without question. (aka butt kissing)
Regardless of how much revenue you have generated, each month of production is looked at by the company separately. You can have 6 months of excellent results, far exceeding minimums, then have one bad month and you are immediately put on PIP, threatened with loss of your job. Most don't survive this.
Expect heavy commission losses monthly. Big brother listens to all calls. (don't make personal calls from your desk!) Commissions are reversed and deducted from your next paycheck for any minor infraction to the company's unclear and every changing TOS. If your manager told you to say something, even if BB can hear the manager telling you to say it on the recording, you still lose your commission or be deducted for a fine while the manager receives no consequence. Instead, the manager keeps the sale on his/her monthly report to count towards qualifying for the monthly bonus. This gives the managers permission to make a sale at any cost. If client services no show for their scheduled onboarding call or if the sale is reversed for any reason, by no fault of your own, and the client cancels, you lose your commission. Be prepared for frequent surprises receiving a checks/deposits smaller than anticipated.
Be prepared to get sick a lot. Calling out sick is frowned upon with consequences. Many come to work sick to keep management happy, hit monthly numbers, and retain their job.
You will be frequently asked to work nights and weekends offering prizes (especially EOM), and to give up your lunchtime at a moment's notice for last minute "training". Nonparticipation is severely frowned upon, consequences follow regardless of medical or family commitments.
The 7 values this company has posted and advertises everywhere is only a smokescreen to cover reality and should be amended, to begin with, "We do not".less
30 day training is great, free snacks, nice prizes.
HUGE revolving door, Sales ability doesn't keep you here, Superior butt-kissing ability a must at this company!
This place will expect you to be a rockstar immediately and not to mention they monitor everything that you do and if you slack you are gone. The work/life balance is never there because of the constant stress you bring home.
Sales Representative (Former Employee) – Scottsdale, AZ – July 5, 2017
Yodle was a great start to my sales career. As my first phone sales job, Yodle taught me everything I needed to know from handling objections to getting thru gatekeepers. I'm grateful for the opportunity to have worked at Yodle and will take everything I learned to my next sales career!
lots of informative training, Scottsdale sales director rocked
Sales Representative (Former Employee) – Scottsdale, AZ – June 21, 2017
At training they "help you" but then when you are on the floor officially after graduation if you notice over a couple weeks your manager does not try to help you start applying somewhere else. Very cut throat peoples starting leaving every other day. They do not give you any one week notice if you are let go. They tell you day of.
learned about a program join.me and some marketing methods
I enjoyed the opportunities and compensation while working in this company. I can honestly say it is very challenging and quick passed. Only the strong survive and the strong are rewarded. Its a great environment to enhance work skills and make great commission checks. If the someone wants to pursue a career, this is great place to do so.
Sales and Marketing Representative (Former Employee) – Charlotte, NC – May 22, 2017
They have a wonderful month long training program that is very fun and informative and once you're on the sales floor, the atmosphere is amazing but you have to be prepared for the major ups and downs of this sales position.
Lovely atmosphere and fun events
One week may be good sales, next week could be terrible and your base isn't good to help you through rough times
Yodle is a great company to work for. Fast pace, high energy work environment to is contagious. I love the hours and having the nights and weekends off. They provide ongoing training through out your career, with new ideas to help to be successful in the business.