Productive workplace with sufficient break rooms.
Australian Market Agent (Former Employee) – Lehi, UT – December 29, 2015
Typical day at work would include but not be limited to answering emails, providing customer support with three customers at once on live chat, and supporting the phone lines for the Australian market.
I learned to adapt to the changing environment and needs of the company, during the Australian markets transition from Brisbane to Sydney. Found a rhythm between providing answers to customers questions on live chat with three customers at a time.
Management was always prompt, ready, willing and able to provide any answers to questions and inquires to specific situations that would arise with customers on a daily basis.
The hardest part of the job would be adapting to Australian culture, learning their phrases, slang and greetings. There was a definite culture shock at the beginning.
The most enjoyable part of the job was experiencing the passion, drive and joy people had for the products that the company would provide to their members.
Free lunch/snacks each Tuesday and Thursday.
Miscommunication between employees and staff.