customer service representative-benefits, Jefferson City MO - August 4, 2015
If you are nice and have a heart, this is not the job for you. It doesn't matter what is going on with the call, your job is to get them off the phone quickly. You have to follow scripts and half of the time their question is not in the scripts. If it's not in scripts, you have to message a supervisor to find out what to say even if they already told you 20 minutes ago on another call.
People will yell and cuss you out and you cannot do anything about it. You are not allowed to vent or you'll get written up because "it could possibly be heard on a call." You are not allowed to hang up on them. You are also not allowed to offer a supervisor to them. You just have to sit there.