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Youth Villages
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68 reviews

Youth Villages Employer Reviews

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Compensation/Benefits
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Unsafe.
Teacher Counselor (Former Employee), Portland Or – May 19, 2013
Pros: the kids.
Cons: helping people with mental heath issues at the expence of your own sanity.
Management constantly sends contradictory messages, and are so absent in the programs that the safety of the kids and staff is extremely lacking. Unrealistic job duties as a shift lead or on line staff, with zero recognition. I would not send my own child here. I would strongly advise against working this job (at least at the Oregon facility)
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Supervision, Notes, Overnight, Activities
Overnight Teacher Counselor (Current Employee), Arlington, TN – May 19, 2013
A typical day at work starts with supervising the youth and making sure they are completing all of their daily tasks as well as calling them out on their behaviors. At the end of the day, I might have to do milieu notes and spend the night, or I might have to scan the rooms as they sleep.
I learned a lot about the clinical/residential field including: – more... different types of behavioral disorders, how to manage youth under stressful situations, how to de-escalate an upset youth or staff, etc.
Good management is hard to come by, but luckily, most of my managers have done a good job of being supportive.
Co-workers are fairly positive, but the atmosphere between the midst can be somewhat immature and unprofessional.
The hardest part of the job is feeling underappreciated at times or having staff not take your concerns seriously.
The most enjoyable part of the job is knowing that you are making a difference. – less
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Learned a lot...
Residential Supervisor (Former Employee), Bartlett, TN – May 18, 2013
Pros: trainings
Cons: everything else
you can quickly be pulled into the culture of whatever program you work for. (good or bad)
work hours are designed for college grads who are in need of work experience.
very stressful
expected to control outcomes of things you have no control of
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This place is a hot mess
Teacher Counselor (Former Employee), Youth Villages Oregon – May 11, 2013
Pros: looks good on a resume (if you want to stay in the same field)
Cons: extreme disconnect from management to direct online staff (teacher counselors), extreme lack of communication between departments, very high turn over, lack of support/guidance/training from supervisors and management, unrealistic requirements for tc's, underqualified management, taking kids who should not be in this facility, no room to speak your mind freely, very many small fixes for a huge problem
Youth Villages Oregon is a company who needs mental health treatment itself. There is one person on this campus in the direct care line who is running the entire campus and it's not pretty. YVO people - you know who I mean. It's almost as if this company wants to help kids but at the same time not employ any staff. Many staff are written up and/or fired – more... for very minor incidents. The problem with this company is that it is run by the veteran ChristieCare management with Youth Villages policies - meaning it's very conservative and privatized with strict structure (for the staff, not the kids!) and lack of correctly implemented policies. The political bureaucracy BS completely overshadows a TC's main job, and that is to work with the kids. TC's are teachers, counselors, parents, secretaries, mentors, nurses, and clearly not human beings because at the end of a particularly difficult ten hour shift one may be asked to pick up an overnight shift because the salaried supervisor will not.

A typical day at work will look like this (for a shift lead) show up at 2:30 to go to a pre-shift meeting (if you're lucky your supervisor might be there and not be in a meeting). Realize the schedule is not made for that day, or if there is, there are no supplies ready or available for the groups scheduled. Go over the schedule with your team (your regular full team if you're lucky, most of the time it might be an overworked/out-of-the-loop on-call or someone pulling a double). Then you get back to the cottage with five minutes before you have to get kids from school - you must get the med-keys from day staff but they are already running out to post-shift meeting. You must also get all those groups together - either planned or get the supplies together. Then you pick up the kids from the school. A crisis breaks out. You call for your supervisor. She/He says they cannot help because that kid is not doing what they are supposed to or because they're in a meeting or because.. they're eating. Any number of reasons has been used. Other back-up is called to assist. The MOD (manager on duty) shows up and hangs out after the crisis to settle the group and make sure everything is handled (later that MOD is told by the former MOD that they spend too much time with the kids and need to be in the office more... - __ - ). Staff run the schedule, but because the supervisor is so disconnected from their group of kids and staff has planned to run a 15-minute group for an hour long amount of time staff must improvise. Kids get antsy. Later as the group plays a game in the rec area, your supervisor stands to the side, chatting with other supervisors and eating. He/She has not said a word to your group all shift and it is 7:30 pm. At bedtime a crisis erupts in the group. A normally calm, quiet, and compliant client asks to go away from the crisis so they don't blow up. Your supervisor says that is not allowed ("the group must stay together"). That kid blows up. You are there two hours past your normal leave time completing paperwork while your supervisor hangs out in the office, helping no one. Then you get to do it all over again tomorrow, on your mandatory extra shift you picked up this week.

Residential treatment in general doesn't make a lot of sense: put a bunch of angry, aggressive, sexualized, developmentally delayed youth who lack many social skills together and have them live together always trying to create harmony. Let's have them work on individual goals but tell them that they must remain as a group - so if one kid messes up the rest of the group has consequences. Also, no one explains this process to the kids so it is a constant battle between staff and kids, telling them what to do and getting yelled at because of the lack of information the kid receives from their therapist. Speaking of therapy, let's have a kid who lives in residential treatment receive only one hour of therapy a week - the same as other people living in their own homes.

Run away. Run far away. Life your life! – less
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Poor Management
Transitional Living Specialist (Former Employee), MA – May 8, 2013
Management does not have a lot of experience and does not listen to direct care.
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not for everyone
FIS (Former Employee), Massachusettes – April 29, 2013
Pros: the help you give families
Cons: management, the crazy families, the demand
this job is not for everyone. If you are really dedicated to helping children and families this job really does give you a chance to help them, however the amount of office drama and politics is enough to make a person leave. Office morale is not good and the demands from upper management make it seem children are only a number. There is a lot of inconsistency – more... and equality when it comes to specialists, what some are written up for, others are not even disciplined, lots of things are swept under the rug if they like you. If management doesn't like you or you do something to cross them, they make it well known you are not liked and they will target you until you cant stand it anymore that you leave. The favortism is very obvious! The different levels people are on (specialists, supervisors, regionals, etc) is like something out of "mean girls", no one can interact as if we are all people, instead someone is always better than someone below them. When you are a specialist, the work you do for families is great and it is possible to balance it all with support, if you are lucky enough to get support from your supervisor. The on call sucks.... 24/7 on call crisis with having to physically respond is really hard. – less
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Productive Work place
Teacher Youth Counselor (Former Employee), Memphis, TN – April 20, 2013
Pros: teaching the youth about life and core values
Cons: short breaks
Teaching the youth about life and core values
Good Management
Good CoWorkers
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If I had it to do again, I would without a doubt. No regrets.
Sr Counselor/ CL/ Supervisor (Former Employee), Knoxville, TN – April 20, 2013
Pros: non-profit, regular salary increases, electronic medical records, ability to work from home, relocation opportunities, resume builder, competitive pay for the social services field, average caseload of 4-6 families, networking opportunity
Cons: potentially long drive times, wear on tear on vehicle, high burn out rates in the field, weekday on call, sometimes demanding, weekend on call schedule with quarterly rotation, case loads can fluctuate based on peers, i felt stuck in my role, some unsafe neighborhoods and areas
The normal pay for an entry level position with a MSSW (or any masters in a social science field) is around 32,000 (used be 30,000 when I started.) The company is a non-profit so the pay scale is standardized, BUT you have the opportunity to earn raises UP TO 2,000 every 6 months onto your annual income. THAT'S HUGE in the mental health/non-profit/social – more... work field. It just is. Complain if you must, but it's true. Everyone has to start somewhere, and if you are in the social services field for the money... RUN (because you are mistaken.) This job takes heart. I worked as an in home counselor and then was promoted to do clinical assessments. I moved to another company because I wanted to be challenged in a different environment and to grow professionally. Do I make more money now than I would if I would have stayed at YV? No way, but that's the career field. A typical day was never "typical." As an in home counselor I would drive all over the region for my set appointments with families and/or schools to ensure that 3 sessions per week were held, BUT if there is some sort of crisis or emergency (even if the kid is in the ER for a health emergency) you are responsible for responding as quickly as possible. In the position, you are a support for the kid and family as well as a professional liaison between the family and other service providers and/or DCS and are in the home 3+ times a week for a minimum of 3-4 months. It's rewarding and frustrating, but what kind of job in this field isn't? I learned SO MUCH and am grateful for it. The paperwork sometimes seemed overwhelming, but (AGAIN) it's necessary in mental health/social services. If you don't document it... it didn't happen; therefore the service is not billable. Simple. I learned skills that a classroom could never teach me including putting CBT, DBT, and other therapy styles into practice. I also learned ESSENTIAL organizational and time management skills in a professional setting. I was eventually promoted to a supervisory level position doing assessments to get the kids and families the services they needed (whether it was with YV or not... and I very much respected YV for that), covering cases for counselors when they were out, and doing site visits with the counselors to help with their development and increase their skill sets. One of the most frustrating things for me personally was that I felt "stuck" in that position because I was told "you are just too good at these assessment and developing staff" when I would apply for an internal posting for another position. The feeling of being stuck, although it was because I did well, ultimately led to my departure from YV and that was unfortunate. The bottom line for YV is that it's about the family. It is SO different than "for profit" companies and it shows.

Yes, the hours CAN BE long, but the key is this... if you are GOOD at your job, yes, you will probably have some unavoidable crises (especially right after you admit a family) BUT if you do your job well you will be giving that family the tools that they need to be successful and handle situations before they even earn "crisis status." Also, you set your own appointments and you do your paperwork when you schedule it into your week. If you are on top of things then you will have ample free time to have fun, have a life, and have a family (traditional or made up of friends). It's up to you. If you are good at your job you will flourish and the "crisis" situations will be few and you will be successful. Some of the areas where teh client's homes are located can be a little scary (subsidized housing communities where you, as a professional, obviously do not fit in, extreme rural areas where your cell service may not work, or drives that can be an hour one way.) You do, however, get paid for your mileage and get a small amount monthly to help offset your cell phone costs.

I had amazing co-workers and I met some of my very best friends for life through YV. My supervisors (in addition to upper management) were appropriate and mostly helpful when I needed that support. I am grateful for the experience and I attribute the success that I have today as a therapist/counselor to Youth Villages (hands down). Oh! and my documentation is "rockstar quality" and I owe that to the high standards at YV. (and conference is a blast)

I'd do it again, honestly, if my current endeavors did not work out. It's a good job in a challenging field.

MY explanatory "pros"- true non-profit company, encourages self-care, regular salary increases, electronic medical records (this is a big deal if you have been at places that don't), access to electronic medical records from home, opportunities to move all over the US, looks AMAZING on a resume if you are able to stick around over 6-12 months, competitive pay for the social services field, average of 4-6 kids on a case load (which is actually quite low for CCFT), great networking opportunity (especially for someone fresh out of school or new to the area)

MY explanatory "cons"-potentially LONG drive times, possibility for burn out (just like any other social service job), some sleepless nights if you have a child/family in crisis, occasional weekend "on call" approximately quarterly, case loads can be temporarily high when there is increased illness or un-filled positions in the office, most people use their personal cell phones for their work phone which CAN create some issues for SOME people, I felt STUCK in my position because I did it "too well, " – less
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Great experience and great people to work with
College Representative/Recruiter (Former Employee), Nashville, TN – April 16, 2013
Pros: great benefits
Cons: weird hours
Youth Villages has a wide range of jobs that they offer. Every single job has its purpose and follows the YV mission statement. They treat their employees great.
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You have to love you career to work here
Residential Teacher/Counselor (Former Employee), Memphis, TN – April 16, 2013
Pros: rewarding to self
Cons: staff retention rate......
Everyday was a new day. Never knew what to expect when walking in for your workday. It a child is off task you have use your best therapuetic skills you have. You dont want to upset the client so you have to make them feel as comfortable as you can while calming them down. I learned that I had more patience then I give myself credit for. Management – more... is mangement. My co-workers where a team for the most part. Everyone had to stick together and understand that it was about the children and their disabilities. The most enjoyable part of the job is when some of the clients would tell you thank you for helping during their therapeutic stay. – less
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Don't drink the coolaid
Family Intervention Specialist (Former Employee), Worcester, MA – April 10, 2013
Terrible place to work. Work life balance was non-existent. No room for job advancement.
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Recreation Therapy Internship
Recreation Therapy Internship (Former Employee), Douglasville, GA – April 9, 2013
During my internship, I learned so much from the awesome Recreation Therapists who work here! They are open to questions and are very helpful!
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fun and great work experience.
Teacher Counselor (Former Employee), memphis, tn – April 5, 2013
Pros: big meetings
Cons: short breaks
Great days of work. Many things were accomplished, great work atmosphere, Nice all around company period.
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Worst Job Ever.
Assistant (Former Employee), Memphis TN - Ops Center – April 1, 2013
Pros: none. truly. none.
Cons: rude managers, atmosphere of discontent, low morale
I worked in the Ops Center in Memphis TN. Culture there is HORRIBLE. You sit in a cubicle all day and the room is loud, it is very hard to get work done. Managers are real time-keepers so be ready to explain why you are 1 minute late to your desk. Everyone there looks unhappy because they are. The place just has a negative vibe. You'll notice that most – more... lower level employees have been around a year or two, or less, while managers and directors have been there 20 years or more - it's because management treats employees so poorly. Do some research: they're a non-profit, and salaries of top earners are online. You'll find the officers (CEO, CFO, COO, etc.) make hundreds of thousands of dollars per year, with the Chief Development Officer approaching ONE MILLION ANNUALLY. They pay those who do the "grunt work" around $20-$40K and don't care about the high turnover. They try to sell applicants on the idea that you'll get a good feeling helping kids - but really, you'll learn how YV is just another child welfare organization that is more concerned about its bottom line than the kids they are supposedly helping. What you'll be doing is basically taking advantage of families in the child welfare system to improve YVs bottom line so the CEO and his buddies can take home more money; by the way, they advertise cost-of-living raises, and that is 1.5% (though they'll tell you different in your interview). The "Research Department" does nothing but call families after they've left YV and intimidate them into responding positively on follow-up interview questions about their experience with the organization. This place is the very definition of what is wrong with the child welfare system. – less
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an organization that helps children and families live successfully
Residential Program Coordinator (Current Employee), Memphis, TN – March 31, 2013
Daily responsibilities include monitoring training compliance and tracking records for staffing. Other daily responsibilities include interviewing and hiring staff for the program and facilitating new employee trainings.
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Productive
Behavioral Youth Counselor (Former Employee), Linden, TN – March 14, 2013
Pros: free lunches, paid holidays
Cons: short breaks, stressful
Provide assistance to youth through intensive treatment programs; help improve the youth cognitive, social, & behavioral skills; Supervise youth in residential facilities, public outings, & recreational activities; Document youth progress in specific & detailed software
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first job out of college
Overnight Teacher/Counselor (Former Employee), Memphis, TN – March 14, 2013
Pros: loved kids you helped
Cons: pay was horrible for all the time and efforts required of the job
typical work day was hard work caring for children with problems.
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Ok to start with for experience
Full time Senior Family Counselor (Former Employee), Morristown, TN – February 24, 2013
You will work long hard hours but the experience you get is well worth it. I worked there for over two years and didn't see my family much. There is way more paperwork than is necessary at this place and it's very redundant.
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THE WORST. You will REGRET working for YV! Awful
Slave (Former Employee), Woburn, MA – February 2, 2013
Pros: no pros.
Cons: everything.
Absolutely horrible upper management. People on a power trip and complete morons. It seems as though they are all drinking the same poison. The rest leave the agency QUICKLY. You are paid VERY little and asked to work VERY HARD. They do NOT care if you are happy and you will work over time without being compensated. Disgusting politics. Really the worst – more... job I've had! It's basically a factory. You leave and they replace you without thought or concern. – less
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Run and Run Fast.....Worst Nightmare
In home counselor (Former Employee), Johnson City, TN – January 27, 2013
Pros: absolutely none!!!
Cons: long hours, salary only, away from family, oncall 24 hours 5 days per week, manipulative office politics...i could go on and on......
I was employed by Youth Villages for almost a year and during this time I must say it was the worst job I have ever had. I started out at 26,000 (with a BA degree). I was salary so they could work me as much and whenever they wanted (even Christmas) without paying me overtime. I was on call from 8 a.m. Monday until 5 p.m. Friday (this means if my client – more... had a crisis, I went out day or night to their home at all hours) and was assigned weekend on call twice within 3 months and transported children as far as Nashville (required). In addition to the long hours, the paperwork was horrific and it was a constant manipulation, by management, to do favors and fill in for other people. I never saw my family, my graduate coursework slipped (due to my never being home), and many of my co-workers failed to advance to higher positions because of the office politics. I left the company on good terms because I could not justify working so much, getting paid very little and being away from my family so much (all hours of day and night). If you have "NO" life, "NO" family and enjoy making way less than minimum wage (when all is said and done) then this is the job for you. I can't even give it points for experience because other companies offer the experience and respect that Youth Villages does not. The only positive I can remotely think of was that I worked with some wonderful kids and families. These individuals were the saving grace during my miserable time of employment. The turn over rate at this company is extremely high...people just don't stay because of the demands and poor pay. – less
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About Youth Villages

Youth Villages, Inc. is a not-for-profit mental health organization with additional offices in Woburn, MA and Lawrence, MA. Serving – Read more