yp Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
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Great company, great products, terrible training and support
Digital Sales Executive (Former Employee), Harrisburg, PAAugust 5, 2015
Pros: Great people to work with...co-workers, friendly manager and HR person
Cons: Training no good, not organized with scripts (or examples of phone and presentation scripts)
This is a great company with great products but their training was well below par with very little training. They spent money to fly us to Glendale, CA for 3 full days of training, a 4th day to test what we learned and the final day to travel home where my manager's best advice was hit the phones. My manager I absolutely like as a person and have a great relationship there, however, he was not trained properly to train us properly and continues to have a revolving door of new employees. The company only gives 60 days after we were hired for 90 days.
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Productive and fun place to work
Account Representative-Telephone (Current Employee), Southfield, MIJuly 19, 2015
Great place to make a great living. This place had one of the best work and personal life balances that I have ever known to exist.
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I enjoyed my job until YP changed my duties
Customer Service Specialist (Former Employee), Oklahoma City, OKJuly 10, 2015
Pros: Great pay
Cons: Too much focus on the bottom line and lack of focus on the customer's needs afterr the sale
Overall, I enjoyed my job until, in an effort to cut costs, YP changed my job duties to make it more of a call center type of position. I felt that I wasn't able to help my customers because I couldn't spend the time I needed to properly resolve any questions or concerns they had or collect any money. The focus became the quantity of calls, not the quality. Also, I felt that the leadership team had little respect for longtime employees. They wanted new blood and they felt that legacy employees were spoiled.
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Excellent Products & Sales Teams
Regional Digital Sales Manager (Former Employee), Madison Heights, MIJuly 3, 2015
Pros: sales had great comp plans
Cons: rigid work environment
This is a great place to work to learn about digital products. The sales teams are some of the best I've worked with in my management career in terms of adopting new products and finding solutions for small to medium sized businesses.
Unfortunately it can be a very performance driven (more than any other sales organization) so churn is high and pressure is high.
I left because as senior management I did not feel I had upward mobility despite incredible success.
However, the General Managers, Directors and VP's I worked with were top talent that gave you a voice.
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Fun fast-paced environment
Business Account Executive (Former Employee), Birmingham, ALJune 18, 2015
Fast paced environment with healthy competition. Pay for performance pay structure which encouraged sales. Consultations with business owners and presenting advertising campaigns to draw ideal customers.
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independant job
phone bookdelivery (Former Employee), Saint Charles, MOJune 1, 2015
Pros: independant working hours
Cons: all the walking
bag all the books and advertisements (if any), load vehicle, keep track of paper work, map out route, get to pick co-workers if i wanted any, hardest part of the job was all the walking that had to be done
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fun work environmnet
Sr. Network Engineer (Former Employee), Monroe, NJMay 21, 2015
Pros: free partys at work
Cons: benifits
very hard workers. great environment to work in. Very unpredictable staff. I would not recommend anyone to work there, I was laid off the future is unpredictable.
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Great Benefits and Schedule. Great Learning Enviornment
Account Executive/Sales Rep (Current Employee), Birmingham, ALMay 20, 2015
Pros: Sales Contests, Time Off, High Commissions, Monday thru Friday
Cons: Low Salary, Sales Reps Owe the Company from Lost Revenue, Some Accounts Contain Loss That Rep Is Unable To Fight, Pay Very Unstable
A typical day at work is to call on existing advertisers that have been assigned to you, and selling/managing their accounts. We have daily/monthly/quarterly goals for dollar amount sold, as well as attempted phone calls. In the midst of all this we are also responsible for calling on prospects and selling new products.

I've learned a lot about how online advertising works and the importance it has for a business to succeed. I've learned how to interact with people that I will most likely never meet face to face, and putting myself in a position to have them listen to me, and buy products from me.

My personal Manager is great! She has been a lot of fun and an absolute joy to work with.

My co-workers are fun loving and willing to help out whenever they can. We can usually rely on each other to help with sales, and making customers happy.

The hardest part of our job would definitely be working with customers that are upset or want to cancel. When customers cancel or reduce the amount they spend, the loss in revenue is charged to the Sales Rep, and then we must fill that gap with new product sales. Some times the loss comes out in great quantities and pulling yourself out of that hole is difficult.

I love our schedule, and I love making a sale. I love working with customers that are willing to listen and feel confident enough in my product knowledge to buy from me.
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Get it Together
Account Executive (Former Employee), Miami, FLMay 18, 2015
Pros: Weekends off.
Cons: Commissions, Upper Management
Clueless management. Way too much turnover. Way too many meetings. Commissions never paid on time or correctly. Local markets don't have any time to prospect for sales.
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Productive Workplace
Digital Ad Operations (Current Employee), Glendale, CAMay 17, 2015
Pros: Free snacks - love the veggies and hummus and nuts & fruit!
Still quite green and working on getting into a groove so not able to fully assess well yet. Wasn't planning on doing a review asap when attempting to sort out my profile here!

Most enjoyable: the creativity required with copywriting and image manipulation in making the websites look as terrific as possible.

Learning about SEO and hope to learn more.

Downside: everyone is over-busy. Things are always changing, so much so it feels hard to keep up?

Exciting to be a part of so much being launched though, so it seems like it has great potential.

CEO has a lovely welcome video during orientation.
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This used to be a great place to work
Manager (Former Employee), AlabamaMay 17, 2015
Pros: A pay check
Cons: Job security, and stress
When AT&T owned this company there was some sort of job security now that it has been sold to a holdings company your job could end in a blink of an eye. Managers are leaving left and right and there is no upward movement. The stress alone will kill you. There is no future here.
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A digital company that is a top 30 web property
Directory Sales Representative, Premise (Current Employee), South Georgia RegionMay 11, 2015
Pros: great benefits
Cons: excessive long term travel
Great for a person that loves to be in front of people, allows for creativity, and personalized solutions for your customers.
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Highly stressfull and unorganized but otherwise great
Digital Marketing, Account Executive - Advertising (Current Employee), Birmingham, ALMay 11, 2015
Pros: Great employees, fun environment
Cons: Hard to earn money, chargebacks, unorganized, high stress
They try really hard to make it fun for us and give us incentives. Their new compensation plan however, blows. It is too difficult to get back ahead and they have a bad business practice of charging you for customers cancellations.
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A fast-paced, sales driven environment.
Area Sales Manager (Current Employee), Birmingham, ALMay 5, 2015
A very rewarding and tough job! Advertising sales is not for the faint of heart or mind! Must be able to learn quickly and shift focuses easily. Farm new businesses and manage existing business relationships.
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Large Company
Account Manager (Current Employee), Dallas, TexasApril 28, 2015
Pros: Good Benefits
Cons: Wishy Washy on policies
Changes occur more than they probably should, very large company with a lot going on behind the scenes. Is a good company to work for especially for the experience.
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YP
Media Consultant (Former Employee), Watsonville, CAApril 5, 2015
Pros: Good benefits
Cons: too much paperwork, not enough sales time with customers
When AT&T sold their yellow pages business to YP, the culture of positive working environment declined. Constant manager turnover and turnover of key administrative staff, increased paper work for sales team.
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Great products-insecure future
Digital Media Manager (Current Employee), Dallas, TXMarch 23, 2015
Pros: good suite of products
Great products, but very insecure place to work due to restructuring. Management position is good until they need to reduce headcount, in which there is no logic used.
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Not a good place to work!!
Lead Training Manager/Continuation Trainer (Former Employee), Dallas TXMarch 23, 2015
They are only concerned about the bottom line!! Didn't care about customer service or what was right with the customers!!
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YP
Media Consultant (Current Employee), Columbia, SCMarch 19, 2015
• Manage company provided leads and your own leads: utilize online and offline sources to cultivate new leads.
• Drive the full sales cycle to retain and attain new business: make introductory calls (phone and face-to-face) to assess business goals through qualifying, work with business owners in YP’s platforms and advertising packages, and close the deal.
• Achieve and consistently exceed monthly sales goals
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Don't work here unless you absolutely need a job!
Telephone Sales Executive (Former Employee), Pleasanton, CAMarch 10, 2015
In general the new YP managed by Cerberus does a terrible job of showing any value for their employees. As example, the company changed their commission structure over the February 28th-March 1st weekend. When the sales employees came in after that weekend and checked their commissions for their March 6th paycheck, some had lost anywhere from $2,000-$3,000 off of their commissions. The company said not much of anything about what had occurred.
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