yp Employee Reviews in United States

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Need To Know
Digital Marketing Consultant (Current Employee) –  Elkridge, MDAugust 22, 2016
The initial training is about a week long and that is the most training you will receive. There is no ongoing training so you are left to figure things out on your own. Great product/service however fulfillment team makes it hard to retain customers due to outsourcing of jobs in other countries, so that can affect your commission and bonus if customers aren't satisfied.
Pros
work life balance, company phone, laptop, ipad, car allowance
Cons
training, management, compensation
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YP is a terrible place to work
Executive Sales Representative (Former Employee) –  VirginiaAugust 17, 2016
I received no training and poor management . I was very dissatisfied with this company. They discriminate against age and gender
Pros
good pay
Cons
no training and management is terrible
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Productive and fun work place
Customer Service Specialist (Former Employee) –  Ft. Worth, TXAugust 16, 2016
The job required customer account investigation, customer contact, complaint resolution, establishing payment arrangements, etc. I enjoyed the investigation the most.
Pros
Work with minimum supervision.
Cons
It was a virtual call center, my immediate supervisor was in Kansas City Ks
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Family
Relief Manager / Customer Service Representative (Former Employee) –  San Francisco, CAAugust 9, 2016
As in any organization, team work is essential to the success of its division of responsibility. The Customer Service department worked closely to the sale department, print production team and internet division.
As the organization embraced the cultural change from analog (phonebook) to digital (YP.com), we all had to take a step back to understand what was happening. As a family the San Francisco office achieved stated upper management goals.
Unfortunately, it was not enough to save our jobs. I never blamed this decision against my immediate managers. They too were in the same ship.
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Educational, but tough to be successful
Sales Associate (Former Employee) –  New York, NYAugust 8, 2016
Poor direction and execution of corporate plan, negatively affects sales team efforts; digital products are not competitive. Some very nice people, working very hard for the sake of the company; very difficult to be successful.
Pros
nice people, compensation
Cons
no job security, products not competitive - management has no idea
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Workplace needed to be more productive and morale could've been better.
Area Sales Manager (Former Employee) –  Pleasanton, CAJuly 22, 2016
Upward mobility could have been better and there could have been a better focus on the bottom line versus an emphasis on product specific sales.
Pros
Centralized location, healthcare, and open communication with my GM
Cons
Work morale and Union
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Productive Days
Specialist (Current Employee) –  Glendale, CAJuly 12, 2016
Busy work days in a typical office setting. Customer service related work, daily phone calls, emails. Although they leave you alone to work most of the time, management can be too overbearing at times.
Pros
free snacks
Cons
micromanaging
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Overall rating excellent
Accounting Office Assistant (Former Employee) –  St. Louis, MOJuly 9, 2016
Applying payment to customers account downloaded thru Banking System. Research Unapplied Payment and correctly processing them. Post Advance Payment information from different systems reports to general ledger. Meeting daily,weekly and monthly deadlines. Excellent co-workers and other team members.
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Management was not at all helpful
Media Consultant (Former Employee) –  Brentwood, TNJune 29, 2016
Selling on phone and in person but support for product knowledge was horrible. I think management thought you got more training then you do at training
Pros
good pay
Cons
no help from management
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Productive and friendly work environment
Digital Sales Executive (Former Employee) –  Pittsburgh, PAJune 28, 2016
A typical work day consisted making 100 plus phone calls or door to door calls, to business owners/decision makers. I worked both independently and with other co-workers on setting appointments as well as running appointments. Each month I closed 3-5 accounts. I enjoyed having the ability to work independently and with a co-worker because sometimes two minds are better than one. The most enjoyable part of the job was the rewards and compensation. Also, benefits were great and management was easy to get along with.
Pros
Great management and co-workers
Cons
Stress from corporate
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Not focused on customer satisfaction
Senior Account Manager, District Sales Manager (Former Employee) –  Henderson, NVJune 27, 2016
The company was not focused on customer satisfaction nor were they focused on their employee's success. They were a Hedge Fund Group where they're only concern was money. They closed many locations around the country and let the employees that helped build the company's success go.
Pros
Money that we made
Cons
Absolute disregard for the employees
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People you work with are nice
Inside Sales Account Manager (Current Employee) –  Birmingham, ALJune 26, 2016
YP has different advertising products to offer and the success of the advertising depends on how much you are willing to spend.

They have awards and prizes given away time to time which tax is part of your paycheck as well.

The team you I am working with are great but hardest part of the job is customer retention. If accounts decides to cancel, it will be taken out of your commission paycheck and most of the time 50% of the accounts you are handling would like to cancel and you have to fight for that lost every time which will test how good a sales person you are.

There's not much account that you will be handling so you have to step up and make your way to get new clients.

Enjoyable part of the job is early time off from work if you reach certain amount of sales.
Pros
promos and prizes are given away, early time off from work. Work/Life balance is great.
Cons
Job security
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Under relatively new Management
CSR / Credit Analyst/ Collections Rep (Current Employee) –  St. Louis, MOJune 23, 2016
The most enjoyable part of my job was my co-workers & the diversity of my daily duties. Cerebus bought out AT&T Yellowpages May 12, 2012 and the changes are not positive. I was dislocated after almost 16 years, with our positions moving to India.
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Walking away from YP was the best thing I ever did.
Search Consultant (Former Employee) –  Tucker, GAJune 15, 2016
So many things to say. But will just summarize everything.
If you are not bff's with management, your screwed.
If you work your butt off and handle impossible workloads, your screwed.
If you think that hard work out shines the lazy, annoying people that sit around and talk nonsense all day, your screwed.
If you think your race won't matter at YP, your screwed.
If you have a parent die unexpectedly, your screwed.
If you are hit with a horrible illness (or diarrhea), your screwed.
If you don't want to be micromanaged and treated like a two year old who doesn't have a brain, your screwed.
Leaving this job, after years of being a contractor with no hope to be hired on even while being one of the top performers, was like leaving an abusive relationship. So glad it's over but very scarred.
Watch out, around every corner there are knives waiting around to back-stab you and betray you.

And I was one of the quiet, hard-working, trustworthy types of people. Just let me work and I will work hard and gladly work overtime. But if management would realize that verbally abusing people is not the way to motivate people, maybe they could get their act together.

To summarize YP: run, and run as fast as you can.
Pros
Pay
Cons
Everything else.
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Dallas has Fallen!!
Media Consultant (Current Employee) –  Dallas, TXJune 14, 2016
All the good people left, first the RVP left last year and everyone that was good left shortly after he did, managers went back to their markets they came from and the good reps left, because of the micro managing and the morale! Honestly after the RVP left, the place fell apart within 30 days and in came new management that turned the motivational, high performing and exciting Dallas Team into a depressing, micro-managed, mean morale type of environment and all the coaching and inspiration went out the door!
Pros
Other Offices!
Cons
It's just a bad place these days - the good left and it never recovered!
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fair pay
Account Executive (Current Employee) –  Jacksonville, FLJune 13, 2016
good products good pay good benefits and poor management. many management changes that affected the sales force negatively.
Pros
flexible work schedule
Cons
poor management
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There are better places to work
Manager (Former Employee) –  Dallas, TXJune 12, 2016
There is no consistent direction or vision. The talented managers are being let go to save money. Lots of jobs are being sent offshore. There is no future here - don't let them fool you. The sales reps do not receive adequate training or support to be successful. The ethics of many are questionable and customers are fleeing.
Pros
There is really not a good reason to work here.
Cons
High co-pays for benefits, continuous downsizing, micro-management, questionable ethics of many.
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Life at YP
Digital Sales Executive (Current Employee) –  Fort Lauderdale, FLJune 9, 2016
A typical day consist of coming in at 8am to prep and start cold calling at 830-9am. You cold call in the morning and run any appointments you have set. Cold calls consist of calling and knocking cold doors in the field.
Pros
time flexibility
Cons
no direction, lack of leadership, overworked, constant pressure
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Sales Mentor
Digital Sales Manager (Former Employee) –  Houston, TXJune 2, 2016
Fast paced environment. Run sales reports. Establish daily goals for sales representatives. Role play with sales representatives. Help prepare solid recommendations for sales calls/presentations. Ride along with sales representatives to help close the sale.
Pros
Good Benefits
Cons
High pressure
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Good
Account Executive (Former Employee) –  Birmingham, ALJune 2, 2016
Cold call customers to make sales
Learned Sales Techniques
Management Was High Pressure
Cold Calling
Helping Businesses
Pros
Working With Customers
Cons
The Company providing promised benefits to customers.
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Overall rating

3.3
Based on 284 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.5
Job Security/Advancement
2.5
Management
2.8
Culture
2.9