Outbound Operations Manager (Current Employee) – Portland, OR – September 15, 2012
Most of what I do comes down to really managing personalities. YRC is a union company, so juggling union bylaws, work agreements and individual personalities are obstacles I work through every day. In this job, someone's communication and leadership skills will make or break their success. Luckily, I have been very fortunate at YRC and moved in the ranks fairly quickly due to my ability to communicate with the union.
More specific job daily duties would include managing work flow and assignments. Managing and assuring the work force are meeting daily production, safety, and load factor goals. In one 10 hour day, I will generally walk 8 miles as I venture the dock and check in with employees to ensure they have what they need or communicate further guidance on other assignments.
YRC is working on re-establishing themselves in the market place, with that said, there is a lot of pressure to meet rising goals. I welcome the challenge and feel the culture is turning around. This could quite possibly be the hardest part and most enjoyable part of the job. I want to see the company succeed, so day in and day out, I give it 110%. The flip side of that is communicating and encouraging the employees to buy into the fact that we can make a difference. The union employees have taken a 15% pay cut and no longer receive a contribution to their pension, so moral and belief in the company culture is down. What I've tried to bring to this job is synergy. Getting people to once again work together and believe everyone is on the same team, is where a lot of my efforts go.
YRC is undoubtedlymore... in a questionable state to whether or not the company will survive. Nonetheless, I am happy to be working and they have treated me well.less
learning new skills and fine tuning my communication/management skills
no lunch or set breaks. work weekends, nights, 10-12 hour days, holidays and stressful situations.
Outside Sales Representative (Former Employee) – Chicago Heights, IL – February 6, 2013
My experience with YRC was not the best. In fairness, multiple factors have to be considered in my assesment of this company. During my tenure, YRC was experiencing economic difficulty. 3 weeks into my employment, I was forced to take a 10% pay reduction. Once I got promoted, my new salary was based upon a 10% pay reduction as well. Unfortunately, YRC's HR or management forgot that my pay was already reduced and they implemented another 10% pay reduction more than 6 months into the position. There were many layoffs, including myself during this time. There is a seperation between union and non-union employees and management had a tendancy of being rather bullish regardless of the economic challenges that their sales people experienced. Commissions and bonuses were either not paid or took nearly 6 months to recieve after being earned. They no longer provide company cars for their sales people and require the vehicle in use to be no more than 4 years old in order to recieve a car allowance.
Besides these unfortunate experiences, there are a lot of employees that have a very long tenure there. Everyone's experience is different. They provide a strong name brand and decent service. They have many loyal employees and there was a time where from what I've been told, it was a great place to work. Perhaps, one day they will return to those days.
Roadway was amazing but very disappointed with YRCW.
Customer Care Specialist (Former Employee) – Allentown, PA – May 7, 2014
When I started with Roadway Trucking, it was just awesome. Customers came first and competitors knew they were outmatched when Roadway came into any picture. However, when Yellow married Roadway, some terminals merged but many closed. Drivers lost out. Roadway then had call centers that personally touched every customer. They were the right arm of sales and stormed the forefront of every challenge with great service. Every state had one or more call centers and multitudes of sales personnel who loved their customers and had great feedback. Then, Yellow also closed Roadways call center set up and YRCW only has a percentage who now serve the many customers. These closures were unexpected, to say the least, and I was in customer service at one of those call centers. A company who used to be first or second place in the world of logistics, changed their role and place in it dramatically in a very short period of time. Competitors have stepped up to take the business and I miss the ole' Roadway. It has been so sad to see YRC have such hard times. I hope YRC Worldwide, Inc. can climb back to the top.
learning from their mistakes, i hope. they have a mix of yellow and roadway drivers and people at the terminals that are awesome.
trust is an issue for the employees and the customers due to their business track record.
Good compensation, but little job security or advancement
Operation Support Specialist (Former Employee) – Memphis, TN – March 10, 2013
Typical day varied from day-to-day in a fast paced environment, which was great, but communication was bad. I split my time between recruiting, training, labor issues, and administrative duties. I learned many things there. I learned everything from EEOC to OSHA guidelines. There were several management changes, that caused some miscommunications. The most difficult part of the job was getting time to train employees because the logistics industry is all about time. The most enjoyable part of the job was working with the staff and solving problems. I enjoyed the people that I worked with at YRC Worldwide. There was little opportunity for advancement and several layoffs. The company would have better market share if there was more communication between labor and management.
Productive workplace with good, hard working people.
Dock Supervisor (Current Employee) – Maybrook, NY – February 1, 2016
Typical day requires, showing up ready to work hard in a fast paced environment for 12 hours. I have learned a great deal of management experience due to the amount of employees and the volume of freight we have to through daily as a team. Upper management is very knowledgeable of operations and guides us in any area that we are lacking. The hardest part of the job is the inconsistency in the industry. The most enjoyable part of the job for me is the people I work with and how we solve problems as a team.
fast paced, always on your feet, have to be toally focused at job onhand
Supervisor (Former Employee) – Wheeling, IL – November 8, 2014
Once job learned typical day was good, I accomplished to learn a lot, most of the management weren't the go getters unless it was crunch time, all coworkers were cool , hardest part of job is coming into some one else's mess and you have to clean it up and also do your job. The enjoyable part was when we worked 7days on and 7 days off.
W & I Coordinator (Former Employee) – Phoenix, AZ – November 2, 2015
Coworkers were the best part of the job. Most willing to cooperate and work with you. I learned to Master the NMFC Tariffs. One of the hardest parts was to meet or exceed the inflated goals during the slow months.
Helping the shippers to understand the correct NMFC Item Numbers to use for their freight.
Upper management doesn't always support the front-line supervisors.
great place! probably my favorite job ever as far as location, atmosphere, work, and co-workers. Management was memorable
Accounts Receivables Representative (Former Employee) – Cheektowaga, NY – December 20, 2013
I like how the company gave you goals to shoot for and had award shows for their employees. The only downfall was that they weren't flexible with scheduling and they weren't very understanding when you had appointments.
A company trying to restructure and generate cash flow
Training and Development Management Positions (Former Employee) – Overland Park, KS – May 6, 2012
The company has had a very challenging recent 6 years as it tries to bounce back from the difficulties of the recent recession. Many changes have occurred, challenging its employees to find more creative ways to get work accomplished. Much remains to be done to become profitable.
I was a hard worker and rarely missed work. I believe that management recognized this. Most of my co-workers were hard working and easy to work with. The hardest part of my job was meeting payroll deadlines when field employees did not handle their payroll responsibilities timely
Account Executive (Current Employee) – Bloomington,CA – August 31, 2015
I truly enjoy YRC Freight and would not leave if I didn't have to family to Santa Barbara, CA. The management team in Southern, CA is one of the best management teams I've had the pleasure of working with.