Roadway was amazing but very disappointed with YRCW.
Customer Care Specialist (Former Employee) – Allentown, PA – May 7, 2014
When I started with Roadway Trucking, it was just awesome. Customers came first and competitors knew they were outmatched when Roadway came into any picture. However, when Yellow married Roadway, some terminals merged but many closed. Drivers lost out. Roadway then had call centers that personally touched every customer. They were the right arm of sales and stormed the forefront of every challenge with great service. Every state had one or more call centers and multitudes of sales personnel who loved their customers and had great feedback. Then, Yellow also closed Roadways call center set up and YRCW only has a percentage who now serve the many customers. These closures were unexpected, to say the least, and I was in customer service at one of those call centers. A company who used to be first or second place in the world of logistics, changed their role and place in it dramatically in a very short period of time. Competitors have stepped up to take the business and I miss the ole' Roadway. It has been so sad to see YRC have such hard times. I hope YRC Worldwide, Inc. can climb back to the top.
learning from their mistakes, i hope. they have a mix of yellow and roadway drivers and people at the terminals that are awesome.
trust is an issue for the employees and the customers due to their business track record.